Podium

Richard P 

on BBB

3 years ago

All these reviews align with my negative experiences with Podium. Beware of the 1 page contract that will lock you into annual renewals that you must be diligent about canceling if you are not happy with their service because they will make you stay in as their customer to the bitter end. I wonder why a class action lawsuit isnt being considered. 

Florin T 

on BBB

3 years ago

I was refer to podium and everything start ok here and there stopped working is 6 months period and after 6 month is stopped working compltle, after month an half with there use less support i give up and since June first and they Charged me for 6 months after and never provided Service.As a business owner my self we believe that when we singn contact it should work both ways not only one way i paid for full sevice and got half so I need refund from Podium for month they didn't provide service.For now i will not recommended ... read more

Ashley B 

on BBB

3 years ago

I had the exact same experience as Jordan ** I have been paying for this service for nearly 6 months and have not been able to use it once. I have spent countless hours with customer service reps via chat, via phone, via email and have been passed around with no resolution to my issues. I could never get anyone to even walk me through the service. Only to find that their service can't actually provide what I need for my business. I have truly never experienced such a lack of regard from a company. Definitely do not do busine... read more

Jordan B 

on BBB

3 years ago

Fraudulent company. The red carpet was rolled out in sales. It's been 8 months since contract was signed and Podium cashed my company's check. There is no service being rendered. The buck is passed from programmer to account rep to integrator. Now they ceased all human interaction because their fraudulence is catching up to them. So you are now unable to get ahold of anyone. You have access to a chat window. We're talking tens of thousands of dollars completely down the drain and no accountability on Podium's end. Do not ent... read more

pete m 

on BBB

3 years ago

Podium, is completely unethical they charge you for a service you dont even use.its easy to see I am NOT using their ''service'' an average app, with no real update or modernisation..uncontactable, by phone..they dont ring to see if you are satisfied with the outcome...I havent used it!so far 4k taken NO service delivered..the so called ''system' is obsolete and hopelessly outdated..I have complained dozens of times..no call back..just feeble excuses like..''your case manager will get back to ************** use podium under ... read more

Sharon T 

on BBB

3 years ago

DO NOT USE PODIUM! THEY SHOULD BE SHUT DOWN! Terrible support full of lying and/or incompetent people and terrible processes with little to no internal communication as no one ever knows whats going on. If I could give negative stars I would. Stay far away from Podium! On 1/31/22 we decided to give the service a try. We were told it was a month to month and no term contract. On 2/1/22 I emailed the person I was working with and told them we decided to not use the service. On 2/2 they told me they would cancel everything on t... read more

Lisa T. 

on BBB

3 years ago

Unfortunately, Podium failed to deliver on its promises.Here are some of the things we were promised by their salesperson, only to discover that Podium can not do the following:- Allow us to log into Podium & see the Instagram direct messages sent to our Instagram account.- Let customers book their appointments by choosing from a calendar that Podium would allow us to embed on our website.- Have a functional online chat bubble on our website. We used Podiums WordPress plugin to put the chat bubble on our website. When someon... read more

Jason 

on BBB

3 years ago

I was sold a package from podium. The results have not been as promised. I have called and tried to cancel services and was told that we where under contract. Do not recommend there services. 

Christopher 

on BBB

3 years ago

I would not recommend Podium. Early on in our initial phase, we sought to find a simple way to get reviews and Podium was one of the first options we looked into. They signed us up and pushed their largest plan (About $600/month). After 2 months of using the service, we reevaluated and determined the *** to not be worth the investment and began looking for other services. To which there are many comparable and even better options out there for a 1/6 the cost. Do not waste your money. Upon cancellation, we learned that they h... read more