Podium

pete m 

on BBB

3 years ago

Podium, is completely unethical they charge you for a service you dont even use.its easy to see I am NOT using their ''service'' an average app, with no real update or modernisation..uncontactable, by phone..they dont ring to see if you are satisfied with the outcome...I havent used it!so far 4k taken NO service delivered..the so called ''system' is obsolete and hopelessly outdated..I have complained dozens of times..no call back..just feeble excuses like..''your case manager will get back to ************** use podium under ... read more

Sharon T 

on BBB

3 years ago

DO NOT USE PODIUM! THEY SHOULD BE SHUT DOWN! Terrible support full of lying and/or incompetent people and terrible processes with little to no internal communication as no one ever knows whats going on. If I could give negative stars I would. Stay far away from Podium! On 1/31/22 we decided to give the service a try. We were told it was a month to month and no term contract. On 2/1/22 I emailed the person I was working with and told them we decided to not use the service. On 2/2 they told me they would cancel everything on t... read more

Lisa T. 

on BBB

3 years ago

Unfortunately, Podium failed to deliver on its promises.Here are some of the things we were promised by their salesperson, only to discover that Podium can not do the following:- Allow us to log into Podium & see the Instagram direct messages sent to our Instagram account.- Let customers book their appointments by choosing from a calendar that Podium would allow us to embed on our website.- Have a functional online chat bubble on our website. We used Podiums WordPress plugin to put the chat bubble on our website. When someon... read more

Jason 

on BBB

3 years ago

I was sold a package from podium. The results have not been as promised. I have called and tried to cancel services and was told that we where under contract. Do not recommend there services. 

Christopher 

on BBB

3 years ago

I would not recommend Podium. Early on in our initial phase, we sought to find a simple way to get reviews and Podium was one of the first options we looked into. They signed us up and pushed their largest plan (About $600/month). After 2 months of using the service, we reevaluated and determined the *** to not be worth the investment and began looking for other services. To which there are many comparable and even better options out there for a 1/6 the cost. Do not waste your money. Upon cancellation, we learned that they h... read more

Anonymous 

on BBB

3 years ago

I would not recommend Podium. Early on in our initial phase, we sought to find a simple way to get reviews and Podium was one of the first options we looked into. They signed us up and pushed their largest plan (About $600/month). After 2 months of using the service, we reevaluated and determined the *** to not be worth the investment and began looking for other services. To which there are many comparable and even better options out there for a 1/6 the cost. Do not waste your money. Upon cancellation, we learned that they h... read more

BRENDA C 

on BBB

3 years ago

I am a small business owner. After more than enough calls from Podium, i gave in [I'm 74 years old]. I have not received anything except other companies wanting to help me with my website. I contacted Podium and they said, we'll see what we can do.I want to cancel this. 

Johnny 

on BBB

3 years ago

Aggressive and annoying prospecting. Times must be hard over there at Podium. Just another example of a marketing company who can't find a decent way of marketing themselves. Pathetic. Can't speak on their service but they way they prospect speaks volumes to me. 

Heather A 

on BBB

3 years ago

If I could give them negative stars I would. Same problem as the rest- cancelled the contract MONTHS ago and they are still trying to charge us. Had to dispute the charge through our credit card company and then change my credit card number! I've spoken to close to 30 people now, nothing seems to get us "off the list"- we still get an email everymonth saying we owe. I'm ready to sue for harassment.