Podium

Roderick C 

on BBB

a year ago

Buyer Be Ware. High pressure sales team pushes products and when I tried to cancel the company help center told me they will cancel but they do not, they had sales person call me and talked me into a free month trial. But they billed me for the next month (so I pay more) and when I called they say they will credit the next month. So I got billed for more than I wanted. Then when I call to cancel after the credited month, they tell me that the month to month plan has a 30 advance notice cancel policy and I will be billed anot... read more

Morgan B 

on BBB

a year ago

I signed up with Podium after speaking with a sales rep about month-to-month while trying to service. They assured me it was month to month and I could cancel at any time. After several issues with setup and app malfunctions, I decided to cancel the service. I tried to cancel starting 1 week prior to the month renewal, but they do not let you make changes online to your plan. When trying to cancel, it states, "Oops, something went wrong. Please try again later". I tried to use the chat feature online to cancel several times ... read more

Karin O 

on BBB

2 years ago

Podium is a scam. They verbally told as 2 months exit after a year and went I asked to cancelled they come with lawyer. Don't signed anything before reading carefully. I made the contract agreement and they made my husband signed and they don't want to help me to get out.. Any other website can be cheaper. The app is very superficial nothing special for the huge cost they charge. 

Donald M 

on BBB

2 years ago

I used a trial version of Podium and found it was not a product that I wanted to continue using. I canceled my trial but Podium will not remove their link to my business ****** My Business page. All of my messaging from ****** My Business is routed through Podium and I'm only notified of a message after about 5 minutes when Podium sends me a message saying I have a message waiting for me. My trial version is unavailable to log into and their customer service team will not disable the connection to my ****** My Business accou... read more

Kayla R 

on BBB

2 years ago

There are so many negative things to say regarding this company, and absolutely no positives. I own a bridal store, and was approached by reps from Podium to start a contract. I asked them what happens if it doesn't work out, or something happens and I need to cancel. I was then told that "we ask you to stay for 60 days", but before, and once the 60 days were up, it was a nightmare to get out of the contract. I am hoping to sell my business, but wasn't ready to list it yet, and had to reach out to a realtor in order to get a... read more

Charles F 

on BBB

2 years ago

I cancelled and have a paper trail, but every 6 months someone different has attempted to collect and I would dispute the charge and present evidence. Now a collection agency has contacted me for close to **** dollars and the original amount was $800.The service also was not worth it, hence the reason for cancelling. The right hand at Podium does not know what the left hand is doing. They sell and promise the world on an oyster shell, but can't deliver what they promise. Specifically for a small business Podium is a very poo... read more

Brandy C 

on BBB

2 years ago

Total scam! Still trying to get refunded. We never received this service nor did we ever use it. They just keep taking money out of our account. I am so tired of these companies getting away with this. 

Erik T 

on BBB

2 years ago

Read the fine print! I mistakenly entered an annual contract with Podium-- when the service wasn't working well and I cancelled 3 months later, they tried to charge me the entire 12 months of the contract. They immediately charged my credit card, I then blocked them via AmEx, and now they are going to send the ridiculous balance to a third party debt collector-- all because their app is glitchy and doesn't work as advertised!! 

Katina K 

on BBB

2 years ago

This **** to be by far the worst company I have ever done business with. Although, in fact, I really havent done any business with them because they lied to me stole money from me and misrepresented their company, not only in a financial matter, but in the way, they do business.. As a small business owner *** been harassed lied to, and taking advantage of. They forged information and are now trying to send my business to collections for services never rendered. Never consider doing business with this company. The only reason... read more