This profile has been claimed by the business owner or representative.
Podium
- Business Services
- Lehi, UT
About this business
Location details
1650 Digital Dr, 1650 W Digital Drive, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Our experience with this company was a complete disaster, and I strongly advise against signing any contract with them. We were lured in with promises of specific functionality departmental separation of text messages for a 12-month commitment. It quickly became clear that the platform didn't deliver on this core feature. Even their own salesperson admitted to misrepresenting the product, citing their inexperience and assuring us we could cancel and only pay for our usage. This assurance proved to be a blatant falsehood. Wh... read more
Podium markets themselves as a full service communications company with phone service on an app, web phone or desk phone. However their desk phones DO NOT WORK, they dont get voicemails, you cant forward a call or it will hang up on your customer. On their website they market their phone service features but the features dont actually exist.
This company is a scam. After the saleman lied and represented the app as dispatch software we canceled the following day. Three days after the cancelation our card was billed. We called for a refund and every department says we have to speak to billing but no department can get us in touch with billing. It's a scam that preys on small businesses. IT SPEAKS VOLUMES WHEN A COMPANY THE SPECIALIZES IN ****** REVIEWS HAS NO ****** REVIEW PAGE! Small businesses beware!!!
This company deserves zero stars. They were recommended to us through a distribution company we go through. We are ***************** dealers. We signed up for them at a set price monthly price. They decided to up the price and make it a weekly payment for a yearly contract without contacting us about it. They are still harassing us and contacting our costumers that they shouldnt not be contacting and we havent used them all. Not one bit. We have contacted them over and over telling them that we do not use podium and we need ... read more
These people have called me 16 times since March even though I have blocked their number. GET THE HINT!!!
Business response:
Thank you for your feedback, and we sincerely apologize for the repeated calls. We take your concerns seriously, and we have now added your number to our Do Not Contact list to ensure you are not contacted again in the future. We appreciate your patience, and we apologize for any inconvenience this has caused. If you have any further concerns, please feel free to reach out.
Podium does not take a NO for an answer. After being presented with their services and pricing we decided to go another route and different Vendor and are terrorized now by their call center on a weekly if not daily basis. Multiple phone numbers of their call center have been blocked and they just keep calling. They have been warned about a complaint against them to the *** and ***, no success.. i hope they will stop calling once enough complaints have been filed
Business response:
Thank you for reaching out and sharing your concerns. We sincerely apologize for the ongoing calls youve experienced. Your feedback is important to us, and we take these matters seriously.We have placed your information on our Do Not Contact list, ensuring that you will no longer receive communications from us. If you have any further issues or questions, please dont hesitate to let us know.
Well, if there was 0 STARS, that is what they deserve. I had a sweet salesman who I told I am not good on the computer. He was telling me how this will be a game changer and bring business. I told them that I have Birdeye . They tried to convince me that they are not ****** accredited. I reluctantly signed after he convinced me. They set up an appointment with ******* for onboarding. (She did absolutely nothing but show me how to get reviews, I already have on BIrdeye. I called Birdeye to tell them that I wanted to switch. H... read more
Business response:
I'm sorry to hear about your experience and the issues you've faced. This is not the level of service we aim for. Your customer success manager has been in contact with you to rectify this situation. Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve these issues.
I have REPEATEDLY requested to not be contacted by anyone from this company, and every few weeks I get either another phone call or email trying to get my company to sign up with them! I told them the last time they contacted me that if they did it again, I would be leaving them a review. After coming here and seeing ALL of the negative ones already left, it doesn't appear that they even care.
Business response:
We apologize for the frustration caused. I have put your company on our do not contact list.
This company is trying to extort money out of our business. We ended our contract due to the service being terrible. We did so at the renewal. Prior to the renewal, we dropped the services down to a lower amount. They fraudulently kept billing our card on file. I blocked them on the card. They do not show for scheduled appointments. They keep sending new contracts that have hidden renewals in them. We do not sign them. They state that we have to sign it to close the account, but the verbiage has us renewing for a year. They ... read more
Business response:
We are sorry to hear about your experience and frustration with Podium. Your Customer Success Manager and their manager have reached out to you to discuss your concerns further.
Frequently asked questions about Podium
How is Podium rated?
Podium has a 4.6 star rating with 3,558 reviews.
When is Podium open?
Podium is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com