Podium

Jordan S 

on BBB

8 months ago

I have REPEATEDLY requested to not be contacted by anyone from this company, and every few weeks I get either another phone call or email trying to get my company to sign up with them! I told them the last time they contacted me that if they did it again, I would be leaving them a review. After coming here and seeing ALL of the negative ones already left, it doesn't appear that they even care. 

Rhonda H 

on BBB

11 months ago

This company is trying to extort money out of our business. We ended our contract due to the service being terrible. We did so at the renewal. Prior to the renewal, we dropped the services down to a lower amount. They fraudulently kept billing our card on file. I blocked them on the card. They do not show for scheduled appointments. They keep sending new contracts that have hidden renewals in them. We do not sign them. They state that we have to sign it to close the account, but the verbiage has us renewing for a year. They ... read more

Cammielle B 

on BBB

a year ago

Don't return phone calls. Don't return message for cancellation and failure of software to work as promised. It's impossible to get someone on the phone. We signed up for their services and have never been able to send bulk texts/marketing messages as agreed. We requested cancellation which was delayed. Then a sale rep came in person and saw that the software was not working. They have never responded since that in-person meeting. We are asking for a full refund of all monies paid as the software does not work and has not be... read more

Dylan M 

on BBB

a year ago

I used Podium to help start my new business. Features were fine, but the product was very expensive. We decided to try other platforms that cost less and had more features, but wanted to keep Podium still. When we made the switch to try other platforms, our number was removed from Podium which means although we still had their service, we could not use most features. Over a period of months I tried contacting support to get a new phone number, but did not get help. I paid for months for a service I could not use and Podium w... read more

Jonathan J 

on BBB

a year ago

I need the -1 star button. They almost got me. False advertising. Refused to offer two week trial as advertised. They said it it's not available. Why is it advertised on your website. Crooks only want sign up with upfront payment and advertise 14 day trial on their website. 

Roderick C 

on BBB

a year ago

Buyer Be Ware. High pressure sales team pushes products and when I tried to cancel the company help center told me they will cancel but they do not, they had sales person call me and talked me into a free month trial. But they billed me for the next month (so I pay more) and when I called they say they will credit the next month. So I got billed for more than I wanted. Then when I call to cancel after the credited month, they tell me that the month to month plan has a 30 advance notice cancel policy and I will be billed anot... read more

Morgan B 

on BBB

a year ago

I signed up with Podium after speaking with a sales rep about month-to-month while trying to service. They assured me it was month to month and I could cancel at any time. After several issues with setup and app malfunctions, I decided to cancel the service. I tried to cancel starting 1 week prior to the month renewal, but they do not let you make changes online to your plan. When trying to cancel, it states, "Oops, something went wrong. Please try again later". I tried to use the chat feature online to cancel several times ... read more

Karin O 

on BBB

a year ago

Podium is a scam. They verbally told as 2 months exit after a year and went I asked to cancelled they come with lawyer. Don't signed anything before reading carefully. I made the contract agreement and they made my husband signed and they don't want to help me to get out.. Any other website can be cheaper. The app is very superficial nothing special for the huge cost they charge. 

Donald M 

on BBB

a year ago

I used a trial version of Podium and found it was not a product that I wanted to continue using. I canceled my trial but Podium will not remove their link to my business ****** My Business page. All of my messaging from ****** My Business is routed through Podium and I'm only notified of a message after about 5 minutes when Podium sends me a message saying I have a message waiting for me. My trial version is unavailable to log into and their customer service team will not disable the connection to my ****** My Business accou... read more