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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluegreen sure seems friendly, and talks a good talk, but they are very sneaky. They tried over and over and over again to try to sell us on their package. First it started that it would be about $6000 down, and $800+ a month for 20 years, which I quickly shot down, as that's more than I pay for rent a month. Then they kept dropping the price, about 4 times, until I finally convinced them, I have plans to buy a house in the near future and a kid on the way, so it wasn't something I was interested in. Every time I inquired ab... read more
Business response:
Hi *****. We appreciate you sharing your feedback regarding your presentation experience and Sampler membership. We regret that you haven't had the positive experience we aim to provide, and that you are not finding the value in your membership. Your satisfaction is important to us, and we will be contacting you right away to address your concerns. Thank you.
I have been a member since 2013? they started off nice and helpful and before you can leave the building them horns start showing, down hill from there. The points increased and I wasn't able to book a vacation longer than 2-3 days, plus everything stayed booked. There for a while I was paying out of pocket to book a trip with my own vacation resort. We took a family trip to Orlando, Fl and got suckered into buying more point to help us with better availability, will that didn't work because everything was still booked up an... read more
Business response:
Hello *******. We appreciate you sharing your review of your Bluegreen ownership. We regret that we have been unable to provide you with the positive experience we wish for all our owners. Your satisfaction is important to us, and we are confident that we can provide you with a superior experience. Please know that we have not raised the Points required for our resorts, and we do offer the convenience of paying maintenance fees online. In addition, you are not required to attend a sales presentation. We hope this information... read more
We took a 3 night 4 day vacation through bluegreen knowing we were required to attend a 110 minute sales pitch for their vacation program. The program turned into an over 3 hour nightmare of pressure to buy. They push and push claiming this is your only opportunity to buy in with a ridiculous interest rate of over 16%!!! Others we talked to were offered plans at 22%!!! Check reviews first! We did not and almost got this. After reading reviews it seems impossible to then book your vacations except for more then a year in adva... read more
Business response:
Hello ****. Thank you for sharing your feedback regarding your recent vacation and presentation experience. We regret to learn you had an unpleasant experience and felt pressured to buy. We strive to educate our guests of the benefits of ownership in the most pleasant and unobtrusive manner possible. We appreciate the feedback you have provided regarding our timeshare presentation, and we will definitely share your comments with the resort managers. If you'd like to discuss further, please contact us at *********************... read more
I unfortunately have a membership with BLUEGREEN. We should have followed our gut with this one since the promotional trip to sell this to us was a real bust.(Nasty room and poor experience getting booked in.) Now every time we try to use our points the areas are booked up but they can always find us a more costly method or one that uses almost all our points. In summer months we are told places always book up due t families with kids out of school and then in the school months we are told the places always book up in the fa... read more
Business response:
Hello ****. We appreciate you sharing this feedback related to your Sampler membership. We regret that you have had difficulty finding availability, and we understand that a lack of inventory can be frustrating. We appreciate you bringing this to our attention and giving us the opportunity to help. Your satisfaction is very important to us, and we will be taking immediate steps to address your concerns. Thank you.
I purchased a sampler vacation package. Buyer beware. The beach resorts are not available at all during travel times. The Savannah location was not available for a YEAR. this was a complete waste of money. If i cannot vacation when/where i want to, what is the point. Seems like the old bait and switch. Advertise the great destinations and then magically none of them are available. They will not refund my money. Lesson now learned. STAY AWAY!
Business response:
Hello ********. We appreciate you sharing your feedback related to your Sampler membership. We are very sorry to learn you have not been able to use your Sampler Points to book a reservation at your desired locations. We see you have booked two reservations for next year; however, we want to make sure you are happy with your scheduled vacations. Your satisfaction is important to us, and we will be contacting you to address your concerns. Thank you.
So far my experience has been a nightmare and we haven't even left for our initial getaway. During the initial high pressure sales pitch I was told this was an upscale vacation club. We were offered a three day getaway and have learned that the accommodations offered on the getaway are all basically 2 star flea bag motels that we would never consider staying in. We were planning on using this trip as an anniversary getaway and are very disappointed. I spoke with a customer service manager after I responded negatively to a su... read more
Business response:
Hello *******. We appreciate you sharing your feedback regarding your vacation package accommodations. We are very sorry you were disappointed with the hotels you were initially offered. We are happy we could upgrade you to a nicer hotel at no additional charge. We hope you are pleased with the accommodations and have a wonderful anniversary. Thank you.
My wife and I took advantage of a three day stay at B/G in Lincoln, NH. The stipulation was, of course, that we attend a two hour presentation /interview with the goal of creating a willingness on our part to become a buyer of their vacation plan. We had attended this type of business invitation with two or three other similar companies, and the experience was not pleasant, since these other firms exerted somewhat severe pressure to buy a plan, and most of these past experiences created enough stress to make the deal unpalat... read more
Business response:
Hello ****. We appreciate you sharing your review of your presentation experience and stay in Lincoln, New Hampshire. We are happy the presentation was a positive experience and pleased you enjoyed the accommodations during your stay. We strive to present the details of Bluegreen ownership in a positive way, and we are thrilled we met this goal with you. We believe Bluegreen ownership can be beneficial to any traveler and hope you will consider becoming an owner in the future. Thank you.
I can comment on customer service and the *average* need for vacationing: CUSTOMER SERVICE: We DID NOT have a single issue with our check-in to our hotel stay deal that we purchased at discount because of the timeshare offer. We LOVED to mini vacation we took. The presentation was very company-positive and gave positive information, but was more based towards those people who must vacation often enough annually. When it came time, after the seminar, to discuss different packages and rates the staff were very nice and quite ... read more
Business response:
Hi *****. We appreciate you sharing your review of your sales experience as well as our refund process. We are happy to learn you found the sales experience to be positive and the refund process went smoothly. We hope you will consider becoming a Bluegreen owner in the future. Thank you.
My husband and I bought a vacation package from a Bass Pro Shop and the guys at the shop were very nice. the first couple of representatives that I spoke to were also very pleasant. My problem was with the representative that my husband spoke to. When I called to confirm my vacation the girl I spoke to told me that since the reservation was under my husband's name, he either had to add me on to the account, or call himself to confirm the reservation. When he called to add me on, he asked to speak to someone in Spanish since ... read more
Business response:
Hello *******. We appreciate you taking time to share your feedback with us. We are disappointed that we did not provide you with the positive vacation experience you and your husband deserve. Your satisfaction is important to us, and we would like the opportunity to learn more. Please contact us at ****@bluegreenvacations.com at your convenience and reference this review. Thank you.
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is open now. It will close at 5:30 p.m.
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