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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I have owned with Bluegreen for years and never been able to use it. There is never any availability. I have contacted them many times to resolve the issues but they do not care. This is the worst decision we have ever made. It has hurt or family financially. We have paid the mortgage off and had to vacation elsewhere. I offered to give it back to them and pay the title transfer fees and they would not accept. If their product was so great and in such demand why would they not take it back for free.
Business response:
Hello **** ** Thank you for your review related to your Bluegreen ownership. We are sorry you have been unable to find the availability you desire. We want you to know that we do care and your satisfaction is important to us. We will be contacting you to address your concerns and provide you with options. Thank you.
I was shocked to see negative reviews about this company. I have been to several of their resorts and have found them for the most part to be excellent and an amazing value for our families annual vacations.
Business response:
Hi ****** ** Thank you so much for submitting a review of your Bluegreen ownership. We are happy to know you have found our resorts to be excellent and your ownership to be an amazing value. We hope you have many more years of memorable vacations with your family!
We were asked to buy, we said no...then they kept coming back with better deals to the point when it was a super deal! Problem is they lied about everything. Everything they promised was a lie...Would never ever work with this company again.
Business response:
Hi ******** Thank you for submitting your feedback regarding your Bluegreen ownership. We regret that you feel you have been lied to and want you to know that your satisfaction is important to us. We understand that this is a serious concern and will be contacting you for more details. Thank you.
I was traveling with Choice Hotels quite frequently in the past year and a half; during a phone call to the Choice Hotels customer service I was offered a stay for $198 at a BlueGreen Vacation resort plus $150 gift card. I WAS told that we would have a 2 hour presentation for a timeshare. I was told that we would be in the timeshare hotel during this call. I was told that the 2 hour presentation would be the second day of our stay and that it would be scheduled when we booked our reservation. When I called to book the reserv... read more
Business response:
Hi Amanda. Thank you for sharing your feedback regarding your vacation. We strive to provide stress free vacations and regret that this has not been the case for you. Your satisfaction is important to us and we will be contacting you to address your concerns. Thank you.
With out going to details on all the issues I have encountered with this company, I would like to comment by saying that I am also a victim just like many of the members who are posted their reviews on this page. I was told my maintenance fee would be about $302 per year with a maximum rate increase of 3-5% per year but sent me the first bill close to $1000.00 including a hidden fee never been mentioned. God knows how much would be next year and a year after. Due to the issue I had during the first contract, I was invited t... read more
Business response:
Hi Kilfe. Thank you for sharing your feedback regarding your Bluegreen ownership. Our goal is to provide memorable vacations for our owners and we regret that you have had a negative experience. Your happiness is important to us and we will be contacting you to address your concerns. Thank you.
Would no way purchase a timeshare from this company when finding out upon our arrival for our mini vacation that our accommodations had been canceled by Bluegreen. Hotel Manager told us that do to the fact that they would of had to upgrade us in the hotel, because Bluegreen failed to book the extra night I had purchased 4 months prior to our arrival, Bluegreen canceled our reservation the day before our arrival.
Business response:
Hi Celeste. Thank you for your review regarding your vacation. We regret that the hotel you were staying at had been overbooked and the alternate location we offered was not in the downtown area. We have received your request for a full refund which we have honored. Please accept our apologies for your inconvenience.
AWFUL !!!! We was current owners and got suckered into buying more points with a misleading salesman ! NEVER AGAIN I wished that there is a NEG STAR!!!!
Business response:
Hello ****** ** Thank you for sharing your feedback regarding your upgrade. We are sorry you feel you were misled and we want you to know your satisfaction is important to us. We recognize the urgency of your concerns and will be contacting you to discuss a resolution. Thank you.
Bluegreen Resort Corporation, you continue to slap my wife and I in the face. We just received a phone call from your Customer Care team, this time the individual identified himself as a manager but in the many conversations with your Customer Care, I have asked for a manager to be told that there is not one. Per the voice mail, the person said "Nothing can be done because nothing appeared to be wrong with your contract". I guess that includes that you find nothing wrong with lying or misleading your Bluegreen Owners during ... read more
Business response:
Hi Moses. Thank you for sharing your feedback regarding your recent upgrade experience. We regret that your experience was less than desirable and apologize that we have not met your expectations. We understand the urgency of your concerns and are in the process of working on a satisfactory resolution. We will be contacting you soon to provide more details. Thank you.
Very poor business with a very good sales team. They sure make you feel like you are getting value for your money but when you try to use points you can not get in anywhere. After 2 years of trying to use points to get in to a resort I went for an owner review. The advised me that I had just lost 7000 of my points the previous day because I had not used them. VERY BIG RIP OFF. Do not fall in to their trap. They are very convincing and make it sound like a good deal. IT IS NOT A GOOD DEAL.
Business response:
Hello *****. We appreciate you sharing your feedback of your experience as a Bluegreen owner. We are sorry to learn you have had difficulty booking a reservation and that your Points expired without your knowledge. We have reinstated your Points, and given you a full year to use them. We hope that you will use your Points for a wonderful vacation. If you need help utilizing your Points, please contact us at 800.456.2582. We are happy to help get you on vacation!
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is closed now. It will open tomorrow at 8:30 a.m.
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