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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am reaching out to you in hopes of coming to a resolution regarding my ownership with Bluegreen Vacations, Inc. I have attempted to contact them multiple times to review my concerns and haven't received a single response. I hope this communication will elicit a response from them and ultimately a refund and termination of my contract. I would appreciate any assistance you can provide.
Business response:
Dear Mr. ***** Thank you for taking the time to share your review! We Sincerely regret that you have not yet been able to reach us for assistance. However, please know that we are happy to speak with you to address your concerns. If you still need to reach us, please know that you may live chat from your Home page or dial 800.230.0149 to speak with Club Services. We will be happy to assist, or to help get you in touch with the best person to help! We look forward to speaking with you further! ~Bluegreen Customer Care
Hello, We are reaching out to you in hopes of receiving an immediate response regarding our Bluegreen timeshare. We have previously attempted to contact Bluegreen and have only received a generic COVID-19 update with no response to our complaints. It is super frustrating as it shouldn't be too hard to give us a call or send a simple email to resolve our issues. We hope this communication will open their eyes to what we are currently experiencing with their lack of care. We appreciate any help you can provide, thank you.
Business response:
Dear Mr. and Mrs. *********** Thank you for taking the time to share your review! We sincerely apologize to hear of the difficulty you have had in reaching us! Please know that, due to office closures related to the stay-at-home orders, recent email messages may not have been received. However, we are still available to assist by live chat or phone! So that we can assist with your questions or concerns, please live chat from your Home page or dial 800.456.2582 to speak with Club Services. We look forward to speaking with yo... read more
Bluegreen Vacations has completely failed us with our timeshare ownership. We have tried contacting them but they refuse to reply to us. They don't care about owners' complaints and don't bother to provide any customer service. We are desperately trying to rid ourselves of the timeshare contract that is financially destructive and completely unusable. We would also like to be able to communicate with Bluegreen, but they do not see it important to communicate back. We want out of this ownership and will not stop until we have... read more
Business response:
Thank you for taking the time to share your review! We apologize to hear of the difficulty you have had in using your ownership, and that you have not been able to get in touch with us. Please know that we are happy to speak with you to resolve your concerns! So that we can assist, or put you in touch with the best person to help, please live chat from your Home page or dial ************ to speak with Club Services. We look forward to assisting you further! ~Bluegreen Customer Care
Bluegreen peddles their timeshares as a great investment that will only increase in value. I was told my timeshare will save me money and save my kids money later on. I was told it would be easy to use. I was told there will never be any issues getting the times and destinations I want. They never explained how their outrageous maintenance fees would continually increase. Basically, everything I was told by the Bluegreen sales reps wasnt true. I've had this expensive but worthless Bluegreen timeshare since 2012 and have not ... read more
Business response:
Dear Mr. ****** Thank you for taking the time to share your review! We are very sorry to hear of the difficulty you have had in using your ownership to vacation, and that this has not been as easy to use as expected! We would be happy to assist you in greater detail! So that we can help, please dial ************ to speak with Club Services or live chat from your Home page. We look forward to speaking with you further and addressing your concerns! ~Bluegreen Customer Care
Our experience with Bluegreen has been absolutely deplorable. This nightmare began with our first sales presentation when we were bombarded by multiple salespeople with a constant flow of paperwork, never bothering to make sure we fully understood what we were actually committing to. Our problems with booking began at the very beginning when we were offered the 3-night, 2-day vacation in exchange for our attendance at the presentation. We accepted the offer but couldn't even stay at a Bluegreen resort because they were all b... read more
Business response:
Dear Mr. and Mrs. *****, Thank you for taking the time to share your review! We are very sorry to hear of the stressful experience you had during your first purchase, as well as the difficulty you have had in booking vacations and in making use of your ownership due to the purchase costs. We would be happy to assist with these issues! So that we can assist you in greater detail, please contact Club Services at ************ or live chat from your Home page. We look forward to speaking with you further! ~Bluegreen Customer C... read more
During a vacation to Myrtle Beach South Carolina on 8-31-2019 we attended a timeshare meeting with BlueGreen. We were pressured into signing up for a timeshare we didn't want or need. Our sales representative was named ****** **** and cost us over $18,000. We were never informed of a lot of information we feel that we would need to know with the timeshare going forward. We were never told of the cancellation clause nor that we would be charged a yearly maintenance fee of $940. During the meeting *** **** explained to us tha... read more
Business response:
Dear Mr. and Mrs. ****** Thank you for taking the time to share your review! We regret to hear of your experience when you purchased, including any unclear or incomplete information that was provided regarding your ownership. We would like to speak with you in greater detail regarding the issues you expressed. So that we can assist you, please call Vacation Services at 800.230.0149 or live chat from your Home page. We look forward to speaking with you further! ~Bluegreen Customer Care
Hello, We are going to make this short and sweet unlike Bluegreen's long presentations which should really be called manipulation. There are way more unavailable dates than there are available. We are required to pay over 16% interest, so most of our payments go to interest. This is a total waste of money and not to mention the total opposite of relaxing. It is hands down a burden. We were sold this timeshare without the proper information of what it really is. The change in maintenance fees should've been made more clear. ... read more
Business response:
Dear Ms. ****** and Mr. *****, Thank you for taking the time to share your review! We are very sorry to hear that you have not been able to find available dates or to use your ownership to take relaxing vacations with your family. We would like to help with this and the other issues you have referenced! So that we can assist you in greater detail, please call Club Services at 800.456.2582 or live chat from your Home page. We look forward to speaking with you further! ~Bluegreen Customer Care
Bluegreen, Getting a once in a lifetime deal huh? You pressured me and made me feel obligated to sign this. I cannot use this timeshare, with unforeseen health issues I can no longer travel anymore. This purchase is causing me financial difficulties since payments increase and income has declined. Please take this back and refund my money, it will help in more ways than you would know. Sincerely, *************
Business response:
Dear Ms. ******* Thank you for taking the time to share your review! We sincerely regret to hear that your purchase experience was stressful, and that poor health is preventing you from being able to travel in the future. So that we can assist you with your account in greater detail, please call Club Services or live chat from your Home page. We will look forward to speaking with you further! ~Bluegreen Customer Care
Bluegreen sales reps do not take no for an answer! When we refused the offer at one of their "free" presentations, another sales agent was brought over to amp up the pressure and make a new offer. This went on for hours. They told us we could use points to go anywhere anytime, which we discovered was a big lie. They also promised last-minute travel at greatly reduced prices, which we have discovered are never available. And, making reservations is a nightmare! In most cases, nothing is ever available when or where we want. W... read more
Business response:
Dear Mr. ******* Thank you for taking the time to share your review! We are very sorry to hear of your stressful sales experience, and that you have not been able to vacation as planned! We would be happy to assist with ways to maximize your ownership to help make vacationing easier! So that we can assist, please call Club Services or live chat from your Home page. We look forward to speaking with you further! ~Bluegreen Customer Care
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is closed now. It will open tomorrow at 8:30 a.m.
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