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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just want to complain about Bluegreen for a minute! I have been back and forth with their Customer Care department trying to get in contact with them regarding my complaints. I had a lady call and was really hateful when I stated that it wasn't a good time and she insisted on trying to have a conversation with me and when I told her not to call my wife's phone she responded with "well will anybody even pick up that phone??" I have tried my best to always be available and cooperate with this company and I don't appreciate t... read more
Business response:
Dear Mr. ******, Thank you for taking the time to share your review! We sincerely regret to hear of the trouble you have had in using your ownership, as well as for any poor service you received when speaking with us by phone! It is our goal for our owners to be provided with courteous and respectful assistance at all times, and we apologize that this was not the case. We would be happy to speak with you in more detail regarding your concerns. So that we can assist you, please send an email to ****@bluegreenvacations.com re... read more
We have been Bluegreen owners for over 10 years and have gone on family vacations every year. Our ownership makes it possible for us to have a wonderful time in very nice locations and wonderful facilities.
Business response:
Dear Mr. ****** Thank you for taking the time to share your review! We are thrilled to know that we have been able to help you plan and enjoy over a decade of family vacations! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further or seeing you on your next vacation! ~Bluegreen Customer ... read more
My spouse got roped in by a cold call, paying $99 for 3-night stay that we did not use (within that year). A year later, they called again and got him to spend another $300 with a promise to add a 5-day cruise and $350 in restaurant gift cards. You are supposed to be able to call back within a few days and get a refund. Guess what? He tried, but they routed him all around and said he would get a return call. No one called. We finally used the 3-night stay in New Orleans. First off, they put you in a regular hotel, not one of... read more
Business response:
Dear ***** ****** Thank you for taking the time to share your review! We are very sorry to hear of the frustrating experience you had with your package vacation, as well as for the disappointment with the Dining Dough offer. We would be happy to speak with you further regarding your experience. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward... read more
We were skeptical of owning a timeshare but with all Bluegreen Vacations Unlimited,Inc has to offer we are believers in this timeshare. We haven't been disappointed at all with our vacations. The staff is always accommodating, answering all questions and very thorough booking our vacations. There are no hidden costs as there are with other timeshares. We highly recommend this company and look forward to many adventures.
Business response:
Dear Mr. and Mrs. ******* Thank you for taking the time to share your review! We are so happy to hear that your ownership is exceeding your expectations and that our teams are able to provide the assistance and support you need to enjoy your vacations! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking... read more
We have been members of Bluegreen for over a decade and have never regretted our initial investment. Having the chance to vacation in surroundings we could only dream of owning, is what makes our membership so valuable. We have had issues at times with home away from home but it seems like each property has wonderful employees to rectify each problem without us experiencing much inconvenience at all. We have invested a lot over the years and are glad we did.
Business response:
Dear Mr. ***** Thank you for taking the time to share your review! We are thrilled to hear that you have enjoyed your years of ownership, and that we have been able to help you take many dream vacations! We are also happy to hear that any issues you experience are quickly rectified, so that you can get back to enjoying your vacation! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, an... read more
Blue Green offers consistent high quality of accommodations at its resorts, as well as, knowledgeable and courteous staff. The resorts were designed to be thematic and are authentic for the regions in which they are located. The staff is aware of local activities. A range of ownership options are available. The staff picked up a Thanksgiving dinner we had ordered because the restaurant was closed that day. We have enjoyed our stays at Blue Green.
Business response:
Dear ***** ******** Thank you for taking the time to share your review! We are glad to know that you are enjoying our resort accommodations with local flair, and that our staff is always knowledgeable and friendly. We are also happy to hear that our team was able to help your Thanksgiving celebration run smoothly! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address asso... read more
We have been Bluegreen owners for over 10 years and have truly enjoyed all the vacations that my family have experienced. All their resorts are top notch and are located in areas we love to vacation.
Business response:
Dear Mr. ****** Thank you for taking the time to share your review! We are so happy to hear that you have enjoyed many family vacations at the destinations we offer! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further or seeing you on your next vacation! ~Bluegreen Customer Care
I was contacted by some sleazy company in NH (JCS SWAIN ENT) saying that I won a raffle for 4 free plane tickets. The woman literally said "you won.." and referred to my "prize" (later the snotty manager kept insisting that I was never told that I WON anything...except that I was... I entered to win a car, and instead Bluegreen sold my personal information to these *** to get me into their resort to buy a timeshare. I had a bad feeling about it and did some research. This JCS company is as shady as they can be. Soooo many co... read more
Business response:
Dear ****** ****** Thank you for taking the time to share your review! We sincerely regret to hear of your frustrating experience, and we would be happy to look into this on your behalf. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further! ~Bluegreen Customer Care
My experience is consistent with other customers who complained about refund issues. I purchased a vacation package over the phone, and the refund terms communicated to me over the phone are inconsistent with what Bluegreen is telling me now, even though the call was recorded. According to the terms the package was sold to me under, I am eligible for a refund, but they will not honor it. I have filed a BBB complaint, and I urge others with similar experiences to do the same. I am surprised this company has an A+ BBB rating. ... read more
Business response:
Dear Ms. ****** Thank you for taking the time to share your review! We are truly sorry to hear of your frustrating experience with the vacation package you purchased, as well as for any incorrect or inconsistent information provided regarding the cancellation policy. So that we can properly assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with y... read more
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is closed now. It will open tomorrow at 8:30 a.m.
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