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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluegreen has not reached out to us at all in regards to our concerns! We reached out to them back in November and have yet to hear anything! We are so fed up with this company that we can't think straight! They have taken their money from us and now they could care less about helping us out of it! They promise the best customer service but we have yet to believe it! We just want to speak to a live person to discuss our concerns and thoughts about getting out of our timeshare, is this too much to ask?? Is there any way the B... read more
Business response:
Dear Ms. ****** Thank you for taking the time to share your review! We sincerely apologize to hear of the delay in receiving follow-up from our customer service team, and we would be happy to assist you with your questions! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further! ~Bluegreen Customer Care
Bluegreen Sales Rep took advantage of the fact that I knew NOTHING about the timeshare experience. He convinced my wife and I to buy 5000 points for $8000 on an interest free Barclays card. He told us we could rent out weeks to pay for the card cause that's what he does and is very successful it. So we purchase the points with the notion we could rent out our weeks but that's not the case! We've tried renting out weeks at popular resorts to no avail. They also sold me a new mortgage for New Orleans, which I didn't ask for an... read more
Business response:
Dear Mr. ****** Thank you for taking the time to share your review! We are very sorry to hear of your difficulty in using your ownership as expected and any incomplete information provided during your purchase meeting. We would be happy to speak with you further regarding these issues! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speak... read more
Another unhappy customer. Owned for too many years to count. They make things look so good at the beginning, only to stuck with something you have to try to use so you can justify paying the massive maintenance fees each year. Too much to vent on here. Sales staff is super rude. Even told by one at an update "I understand why you wouldn't want to make an additional purchase on your salary." For years I have filled out surveys about our experiences with sales, dirty rooms, and customer service. NEVER have I been contacted reg... read more
Business response:
Dear Ms. ******** Thank you for taking the time to share your review! We sincerely regret to hear of your disappointing vacation experiences, as well as of any poor service encountered at our sales locations. We would be happy to speak with you further regarding these issues! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with y... read more
As Bluegreen owners for more than twenty years, we've had many memories as we've raised our family and shared time with our extended family and friends. Our only regret is we purchased a timeshare with another vacation organization. Maybe that's one reason we really can appreciate our experience with Bluegreen. So far the many resorts we've stayed at feel just like being HOME. The staff is always informed, knowledgeable and friendly. While the owner updates can be a little uncomfortable, the representatives also answer our q... read more
Business response:
Dear Mr. and Mrs. ******** Thank you for taking the time to share your review! We are thrilled to hear that you have enjoyed your years of vacations and made our resorts your home base for making memories! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further or seeing you on your next va... read more
I gave Blue Green 4 stars because there is always room for improvement in everything. That being said, we have been BG owners since 2006, and have enjoyed every vacation we have taken using our timeshare.
Business response:
Dear Ms. ****** Thank you for taking the time to share your review! We appreciate hearing your feedback and are happy to know that you have enjoyed all of your vacations! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further or seeing you on your next vacation! ~Bluegreen Customer Care
We have been owners now for about 20 years. There are always ups and downs in working with timeshare organizations and Bluegreen is no exception. Sales folks tell you all the high points and what they want you to know. Sometimes programs within the organization are stretched to the limit by the sales people. I can say that our reservation experience has been very good for the most part and resort staff have been very friendly. We recently stayed at the World Golf Village and Lodge Alley Inn and were treated with respect and ... read more
Business response:
Dear Mr. ******** Thank you for taking the time to share your review! We are happy to hear that you have enjoyed your vacation experiences with us, though we do apologize to hear of any instances when programs have not worked as you expected. We also regret to hear that you may be having difficulty traveling due to health issues. If we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Blu... read more
We were another family that was played by Bluegreen sales reps and taken advantage of in numerous ways! They used the fact that we were family oriented to purchase a timeshare. They persuaded us into thinking that this was a way for us to make memories with our family, as we were a newly married couple. The vice president even came in to try to sell to us! Unbelievably, he told us that we reminded him of his son and he would NEVER sell us something he wouldn't sell his son. We declined on 3 occasions, and it appears from oth... read more
Business response:
Dear Mr. ******* Thank you for taking the time to share your review! We regret to hear of the stressful experience you had in purchasing your ownership and are also sorry to hear of any misunderstanding regarding your Maintenance Fee billing. We would like to speak with you in greater detail regarding these issues. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen acc... read more
We love our Bluegreen timeshare. Educate yourself and take trips and it is a good way to vacation in outstanding resorts.
Business response:
Dear Mr. ******* Thank you for taking the time to share your review! We are so happy to hear that you love your ownership and are using it to take some amazing vacations! If we can be of any assistance at this time, please don't hesitate to email us at ****@bluegreenvacations.com, referencing your BBB review and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further or seeing you on your next vacation! ~Bluegreen Customer Care
Buyer beware. Typical timeshare promises with no reality attached. Do NOT use Barclays card as there seems to be a special business relationship and neither will initiate to refund down payment monies after services returned. Have tried contacting both and both state 'nothing they can do' - so we paid for something we have no access to and can not use. We just want the down payment reversed by blue green and the credit put to the barclays credit card. Want our money back! Like this down payment will effect their HUGE bottoml... read more
Business response:
Dear Ms. *** Thank you for taking the time to share your review! We are very sorry to hear of your frustrations with your purchase and for the difficulty you have had in accessing your account. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to speaking with you further! ~Bluegreen Customer Care
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is closed now. It will open tomorrow at 8:30 a.m.
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