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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst Easter Brunch ever! Taken over an hour to pay. Never coming back.
Business response:
Alana, Our Management Staff at the Resort would like to address the concerns regarding your stay during the conference and will contact you in the coming days. We strive to insure that the guest experience is most enjoyable and it appears the accommodations were not a well representation of our Resort. Thank you for bringing forward your experience as it allows us to improve on our service. We have plans to continue the enhancements to the Resort during our renovations. Our effort is to improve the overall look of the Resort... read more
I love the resort it's amazing and has so much to offer. Is it perfect no things happen but they work hard to fix it. They respond faster than any hotel I've ever been at, they are at your room in 5 minutes. It was jammed packed but they treated us like we were the only guests there. I can't say enough about the place the amenities and the staff. I want to thank all the staff on their hard work and kindness
Business response:
Edward, Thank you for continuing to be a loyal guest of Pheasant Run Resort. We hope to see you again during the summer. Please make sure you join our Email list to receive exciting offers for our summer events and overnight packages. Signup today at http://www.pheasantrun.com/exclusive-offer-sign-up.aspx.
Business response:
Ms.Quick, We sincerely apologize for your experience at our Resort during such a wonderful occasion. It is our mission to make sure that your special moments are enjoyed at Pheasant Run Resort. It is clear that we did not fulfill our promise. A member of our Management Team will be contacting you to discuss the matter further. Thank you again for sharing your experience and helping us to improve.
They didn't book my anniversary dinner at harvest restaurant so I had to drive around to find a place for dinner valentine's weekend, what a nightmare, place is packed with kids could not enjoy the pool and hot tub. .. The magic show was the worst l have ever seen. Room was nice. Comfortable bed and nice chocolate covered strawberries and champagne.
Business response:
January, We apologize that we were unable to make your experience over Valentine's Day Weekend enjoyable. From Harvest to our Magic Show our staff worked hard to insure that there was dining and entertainment options. As it pertains to your experience in Harvest, we sincerely hope that you would consider returning again to dine with us. It was unfortunate that we were unable to provide the service experience in Harvest that is expected. Please note at the time of you next reservation your experience. We will insure that your... read more
We live nearby and love having Staycations here! Their pools are great, rooms are comfy. We've even celebrated my daughters birthday party here, pizza, pools - the kids had a blast and the staff was very attentive. We keep coming back and love it!
Business response:
Ms. Jaros, Thank you for making Pheasant Run Resort your "Staycation" location. We are focused on insuring that our guests find fun and excitement at our resort throughout the year. We look forward to having you back as our guests. Please consider returning for our upcoming Spring Savings or Easter Brunch experience. To reserve a room package: http://www.pheasantrun.com/featured-specials.aspx#breadcrumb
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is closed now. It will open tomorrow at 9:00 a.m.
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