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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our door was almost impossible to get into. The cleaning crew constantly left piles of garbage and dirty laundry in hallways. The hotel itself was very humid and warm. There was also a dog convention going on and tons of dogs all around the hotel when this was not warned to us. It smelled like a pet store. For being a "resort" I wasn't very impressed.
Business response:
Hi Lindsay, we are sorry to hear that your recent stay did not live up to expectations. We appreciate you taking the time to share your experience with us as we will be sure to inform the proper departments of the issues you experienced so we can work on corrections to ensure that you and future guests will have a more enjoyable experience in the future.
Our air conditioner did not work and when we called maintenence he said it feels okay in the room to him so he just left. Making my fiancé and I run across the street to buy a fan. We had dinner at jambalaya, HORRIBLE SERVICE. We rarely saw our waitress, and when we got our food it was horrible, it was frozen in the middle, and I asked for a well done burger, that came back medium rare. With room service in the morning, my potatoes came frozen and uncooked. I will not stay here again unless there is a new cook.
Business response:
Hi Sara, we are so sorry to hear that your recent stay with us did not live up to your expectations. We continually strive to provide our guests with excellent service and are disappointed that you did not leave feeling like you received that. Thank you again for providing this feedback that we will use to improve.
Place needs some care. Room was nice. Mirror only had light bulbs on one side. Dinner at the Jambalaya Restaurant was terrible. Zanies was nice. Service was great. Ambiance was eh.
Business response:
Hi Laura, thank you for the feedback. We are sorry to hear that your most recent experience did not live up to your expectations. We hope that you will return to check out our progress as we continue with the revitalization of our resort.
Short notice booking, with little to no expectations, turned out to be an amazing time. From the staff to the room,everything was perfect. I wish that I could have stayed longer considering how much there was to do there but I guess it just leaves me wanting more and will definitely result in a return visit. Special mention to the staff and chef at Harvest restaurant who not only performed with a level of professionalism that is hard to find these days but also, even days later, I cannot believe how unbelievably great the Ce... read more
Business response:
Hi Shane, Thank you for the review! We are so happy to hear that you enjoyed your recent stay with us. We hope to have the pleasure of hosting you again very soon!
Sitting in what used to be the Jambalaya room. It's very sad and plain now. Pheasant Run used to be one of my favorite places, but its losing its charm in the renovations. I wanted to get married here, but it's just not the same :(
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is open now. It will close at 6:00 p.m.
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