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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were there this past weekend for a dance competition. The resort has a quit a bit to offer but it is old a needs updated badly. The rooms were dirty and the wing we stayed in didn't have an elevator and we were on the second floor with an infant so every time we left room we had to carry her stroller down a flight of stairs. The rooms had very limited noise reduction every night was loud you could here water running through the walls or something else maybe
Kid friendly. Pool is fun for kid's as you can swim between indoor and out. Hotel room's and interior are old and in desprate need of refurbishment. Food was poor and way over priced.
Business response:
Thank you for your feedback. It is our intent to improve moving forward to deliver a wonderful experience for our guests.
Single worst hotel stay I've ever had. Dirty rooms. Rude people. I'll NEVER BE BACK
Business response:
We're deeply disappointed you had an unpleasant experience. We're hoping you can give us another opportunity to deliver the experience you had hoped for.
Our experience was horrible. We had to wait an hour and a half for our room when we arrived at check in time. When we finally got to our room, we could not believe it. We had a king executive suite. It was old and dilapidated. It looked like nothing had been updated since the seventies. There was a moldy smell in the room too. Also, the wallpaper in the hallway was peeling. We were ripped off!
Business response:
We're disappointed to hear about your experience. We will use this feedback to continue to improve our resort to create a better guest experience.
They were always out of towels. Minimum 6 hour wait. Rooms aren't ready at check in time. Pool was broken. Restaurants inside were closed due to weather outside.???? Room said renovated, only tv was renovated.
Business response:
We were very busy with spring breakers! Thank you for your feedback. We take your comments to heart and hope you'll give us another chance to better serve you.
We had a great time and Lindsey was absolutely amazing and sweet as can be
It's an OLD, probably historic by now, but fun place to visit. They try very hard to make it kid friendly! We enjoyed our time there and especially visiting with Bartender Joe... who makes delicious Bloody Mary's!!
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is open now. It will close at 6:00 p.m.
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