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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A pleasant place to go, and have fun. The employees are helpful, and on the ball. A specific shout out to Paige at the front desk, she was what you want, when you are a first timer.
I was at the expo center and had a table for comic con. Everyone who worked there was very respectful, nice, and helpful.
Business response:
Hi Eric, Thank you for the review. We are so pleased to hear that you received the type of service we continually strive to provide. We hope that you enjoyed the event you attended at our venue and hope that you will consider us for hosting you again soon!
Rooms were definitely not worth the price one of the rooms had bed bugs and a tv from the 90's and the other room the bath tub was all rusted at the bottom and when I went to turn the knob to run the water it came off !! They definitely need to do some renovations for the money they want per night ..
Business response:
Hi Samantha, thank you for sharing this review. We are so sorry to hear that you experienced these issues in your room, we will use this feedback to help us improve. We hope that as we continue on with our renovations, you will return to check out the progress we have made.
My sister and I went on a Thursday, just a getaway to see the Zanies show and relax. We called in the morning and were able to get early check-in. EVERYONE was incredibly nice, from the switchboard operator to the management. We pretty much had the whole resort to ourselves! That's 2 pools, a hot tub, fire pit and Bourbon Street (which was closed, Oct), all to ourselves.Our room overlooked the beautiful golf course and was very nice for the price. We thought we were getting one of the older rooms not in the tower. The only c... read more
We had a great stay over the weekend. The kids loved the various pools and fun Fall Fest activities. There was a dog show that was a huge plus, as we are big fans of puppies. The bed was comfy and while the space was a little outdated, it gave it a rustic charm. We like how there was a lot for us to do as a family. Thanks!
Business response:
Hi Christy, Thank you for the 5-star review. We are so happy to hear that you were able to enjoy the many activities that we have to offer! Below is a link to our upcoming packages that we think you and your kids would love! We hope to see you again soon! http://www.pheasantrun.com/featured-specials.aspx#breadcrumb
We had a meeting all day. Good food very nice property
Business response:
Hi Phil, Thank you for the review! We are very pleased that you had a good experience during your recent stay with us. We hope to have the opportunity to host you again in the near future!
We stayed here last night for the fall festival package. We did the hayride and decorated huge pumpkins! Great time as always our kids love it here!
Business response:
Hi Linh, Thank you for bringing these issues to our attention. We are very disappointed to hear that your stay did not live up to your expectations. Thank you again for this valued feedback that we will use in an effort to improve our guest experience here at the resort.
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is open now. It will close at 6:00 p.m.
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