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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Ms. Anderson, Thank you for taking the time to inform us of the issues you experienced during your most recent stay. We are so sorry to hear about the mistakes that were made during your billing process. Thank you again for providing this feedback as as we strive to provide our guests with the best customer service possible.
El chaparro esta jugando un torneo de la IJGA. De los players de dos Dias el campo muy bonito y dificl
We absolutely LOVE Pheasant Run Resort! We were just there for a big truck driving event. Do to work,we could not check in until 1am Saturday. Only 1 room was left, so we got a free upgrade to a fantastic room in the golf wing ... the honeymoon suite! There was a really sweet lady named Lori, who was in charge of our banquet. She also our server this morning at brunch. She is just the sweetest person and a true asset to your resort!
We stayed here for two nights in March over spring break and have to say that a medical instance occurred after we stayed and the resort didn't show any compassion for this. The establishment is worn down. No lobby shops and the shop that was there wasn't open. No or snack/ice cream places either. Needless to say our family won't return to pheasant run ever again. My advise is go somewhere else.
Business response:
Hi Amy, Thank you for taking the time to provide your feedback concerning your recent stay with us. We are disappointed to hear that your stay did not live up to your expectations. Please rest assured that the issues you experienced will be reviewed by management so that we can work on the corrections to ensure you and future guests will have a more enjoyable resort experience in the future.
I recently stayed at Pheasent Run to attend an event in the area. Upon arrival, my credit card wouldn't process. The young lady at the front desk (Paige) was very accommodating and suggested that we speak to a manager to help us with our issue. The manager (Lindsay) went out of her way to help us resolve the problem. We couldn't have ask for better customer service! The resort was clean and the staff that we dealt with was amazing. It was an overall great experience and I would absolutely stay here in the future. Thank you, ... read more
Business response:
Debbie, Thank you taking the time to leave us a review. We are thrilled to hear that you received the premium customer service we always strive for. We hope to have the pleasure of welcoming you back soon!
Business response:
Ms. Thompson, Thank you for considering Pheasant Run Resort for your celebration of your anniversary. We are very disappointed to hear that your initial experience was not as positive as it should've have been. While we are in the process of updating the Resort there are several areas that we have not completed at this time. We assure you that our Golf Suites are very spacious and well appointed. It appears in this instance we were unable to meet the level of service that has made our Resort a choice destination for many yea... read more
We want to come back again. !!!! Hope they have flash sale or special soon !!!
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is open now. It will close at 6:00 p.m.
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