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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beautiful tower room. Excellent customer service! We will be back!
Last minute decision to catch a show at Zanie's & decided to stay at Pheasant Run. I can understand it's an older place, but our stay was great. I kept finding little surprises - the bed was super comfortable, the soap was wonderful, for being directly above the pool, our Tower room was quiet, and the convenience of staying where the club is on-site is great. We stayed for Sunday brunch which was phenomenal. Every employee we met was helpful & personable. We're already planning our next visit so we can take advantage of more... read more
Business response:
Michelle, thank you for your kind review. We love to hear great experiences such as yours and are looking forward to having you as a guest again soon!
Awesome place,, great friendly workers n Awesome place for the Awesome Pontiac Uprising Cool Car Show Can wait for next years show n staying the whole weekend
Business response:
That sounds great, Ed! Be sure to call our reservations team and reserve a high floor with a great view. That sounds lovely!
Its ok but expensive. The toilets don't flush well and water pressure is not good. Very few channels on TV. Restaurants are way too expensive and workers are rude as heck. Never prepared for crowds. I am referring to the restaurants. Think I may check out hotel across the street from here next time. Resort isn't bad itself but not nearly worth the money they charge.
Just terrible. Bad service. No carts available, the entire stay. Asked for batteries for the remote, never came. Room is filled with mildew and mold. Asked to be moved 6 times, kept saying check in a hour. None 'clean'. Asked for a refrigerator, never came. 2nd day they said there was a wait list. Such poor management is just not acceptable. Place is packed. Seriously owners, hire qualified people.
Business response:
Hi Sheryl. We appreciate your feedback and taking the time to inform us of these issues. I apoligize for the issues that took place during your stay. We would like to discuss this further with you so that we can improve and ensure a similar situation does not occur in the future. Please email us at info@pheasantrun.com.
Can't say anything bad at all.. Nice place.. Lots of stuff to do. Good food.. All aroumd nice people.. If your not looking to break the bank.. And have a great weekend.. I recommend it.. Bring the family..
Business response:
We are honored that you chose Pheasant Run to celebrate such an exciting time in all of your lives. We had a blast helping create the special moment and could not be happier for the lovely couple! Please let us know if we can help you with anything else in the future!
Business response:
Good afternoon, Jessica. We are sorry that your stay turned out to be less than you expected. Our goal is to provide our guests with the highest quality stay possible and we will do our best to ensure that similar situations do not occur in the future. We do hope that you reconsider and join us next year for the competition. We are about to undergo many changes and renovations that will be worth your while to check out.
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is closed now. It will open tomorrow at 9:00 a.m.
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