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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pheasant Run is a wonderful resort. The rooms have been updated for the most part. The shows are great and the food is good too. Zanies also has pretty good comedians. I would say. 4 out of 5. The convention center is also a nice add on.
This is one of our favorite places to go weather with family or just adults. There is something for everyone. Always go to comedy and the spa both wonderful! Even better is we don’t have to leave the property🤗 food is also pretty good
Business response:
I'm sorry to hear you were disappointed in a contest meant for fun. The rules are posted here on Facebook in notes as well as on our website. We needed to abide by the official rules.
I brought my family of six to come swim. After paying $15 per person, I’d expect there to ge pool towels and the bathroom near the indoor pool to not be flooded with water. We had to change in the bathroom near the bar due to the floors having tons of standing water. That being said, the purpose of bringing my children to swim in the indoor/outdoor pool was to swim and have that experience and they loved it! It was a special treat to swim, but very expensive for the couple hours on the evening.
Dinner was good...the hall walking to the event was just as cold as outside, the portable heaters were not working and I was not wearing a coat. We were staying at the hotel for NYE why would I carry/wear my coat to an event in the hotel? Very disappointed with that... The wine with the NYE package at the bar was horrible, the DJ could of played more modern dance music...would of got the band package but wanted to dance, that didn’t happen, no tables available to seat at, had to stand all night The mattress was very uncomfor... read more
Business response:
I'm sorry to hear you were disappointed with the experience. I'm guessing you are referring to the breezeways on the outside of the building. When it is below zero the heaters do have a hard time keeping up, but we do have interior hallways in the hotel for guests to get to the restaurant. We will definitely pass along your feedback to the appropriate departments so we can improve our services moving forward. Thank you for celebrating with us and we wish you a happy new year.
Check in was slow and not monitored. People were walking in and going to desk cutting those in line. Bathtub was rusty or dirty either not too appealing. NYE is was ok for but I would most likely not return for a weekend getaway
Went here for the New Year’s Eve package and this was very unorganized ppl who took reservations prior to coming gave you false information The rooms was not as clean and the shower head and tub was rusted we only got one washcloth and when we called for more they never bought them there was a group of 13 of us the food was fair not what you would expect from a resort that suppose to be 5 star very below average I will not return again or recommend this resort to anyone. My mom paid 340.$ for 3 rooms for nothing my daughter ... read more
Business response:
I'm sorry to hear you were disappointed. It would be helpful to know what false information you were given so that we may correct that issue moving forward. We did send out two pre-arrival emails and handed out information at check in to make sure our guests were well informed for the weekend. We are sorry that you were expecting a five star resort as we don't advertise that. We are a family-friendly resort and we're glad to hear you enjoyed your time here with your family.
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is closed now. It will open at 9:00 a.m.
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