This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Easter Buffet was great, my son thoroughly enjoyed himself with all the children’s activities they planned. Food was excellent.
Business response:
So great to hear!
Fun for the kids. Unfortunately our room was not ready at check in time. It was almost 6pm before we got our room keys. We were only staying one night and it would have been nice to settle in instead of hauling all our stuff around.
I came with my children, 20 yrs ago, and had a great time, and I was here yesterday and still experienced lots of fun. BUT, I do think the ice cream shop needs to be open more than one hour, and there should more activities than there were on Wednesday. The popcorn machine needed to be popping corn and the IPanic room needed to be running. The facility was clean but I do agree that more staff needs to onsite- especially in the one restaurant that was operating last night.
Business response:
Thank you for staying with us! Ipanic was open yesterday from noon-9pm. We will definitely use your feedback to help us improve.
Nightmare. Whoever ran the front desk tonight was a first class A hole. Cancelled on the spot. Took my $500 and family to a new resort
Business response:
I'm so sorry to hear this. If you can provide us with more information, we would like to follow up about this. You can email info@pheasantrun.com.
We just left after waiting 2.5 hours for our room which is still not ready! Check in was at 4:00pm. There was a long line and it seemed overcrowded with short staff! They were even willing to give me my room which hadn't even been clean yet!!! I had an 8 month baby that needed to be put down for a nap, my oldest son that wanted to swim and take part in all the activities. What a joke!! Don't ever stay here especially during spring break - they are NOT staffed for such a high demand of people! And not very accommodating or he... read more
Business response:
I'm so sorry to hear this. Our guests can enjoy all our resort activities before their room is ready, but I'm sorry this did not work out for your family.
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com