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Pfeiffer Lincoln of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
If you're in the market for a new or used car, you've come to the right place. The staff at Pfeiffer Lincoln, Inc is committed to helping you find the right vehicle for your needs. What's more, they're also dedicated to helping you maintain it long after you drive it home for the first time. Whatever your automotive needs may be, Pfeiffer Lincoln Inc is here to serve you. Located at 2424 28th Street Se in Grand Rapids, Michigan, we're a quick drive away from the surrounding Wyoming, Holland, Allendale, MI and Grandville, MI,... read more
Location details
2424 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had a great experience at this dealer. The salesman, Tom Elliot, sent me individual photos because there were none online, yet. NO Pressure, that's wonderful. The finance man, Ray Neill, was also, No Pressure and easy to work with. Prepared my options in advance of my appt to complete the sale, explained my options and their differences and made it all a smooth and stressless process. In this time of Covid, those are things that are very appreciated.
I bought a 2018 Subaru Outback from Pfeiffer Lincoln. This was my first car purchase and it was during the pandemic when sales were hard to find. Overall, I had a concern about the head gasket but was told that it should not be an issue. Now, 6 months later, the car needs a complete engine reseal. I spoke with Mark over the phone and was disappointed to hear that nothing could be done. Ultimately, it was a feeling of being taken advantage of and not the first car buying experience that I was hoping for.
Business response:
Maddie, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Pfeiffer Lincoln, Inc... We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact our Service Manager, Cal Kars at (616) 949-7800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
RecommendedReceived great customer service!
Honesty., Friendly, clean, car wash.
Very helpful.
Bought a used 2014 BMW X3 from them on sept 8, turns out it had a bad electric water pump which would cause it to overheat and tell me to turn the engine off after 40+ min drives. First issue with the car happened 7 days after sale. Ethan called me back basically saying I should’ve bought an extended warranty because a water pump is not covered by the 30 day 50/50 power train warranty that comes with their used cars since it’s “not internal to the engine.” Would not recommend buying a used car here. They will dig for a looph... read more
Business response:
Austin, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact Kim Winkler at (616) 949-7800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
The 2 men I dealt with were friendly & professional. David was very helpful in explaining all the buttons on the car since I've never owned a Lincoln. He programmed everything for me before I drove away. Would definitely recommend them.
Safe clean and friendly business
Very bad experience with this company after a simple oil change and slow tire leak turned into a $1000.00 out of pocket expense. I was told I did not have a leak and the rims were pitted. If I continued to lose air I would have to have the wheel replaced. After having new wheels mounted and paying double what I was quoted, I woke up the next day to having a slow leak in the very tire that I had gone in there for in the first place. They lied to me and said that a valve stem had not seated properly. I am not stupid, I went st... read more
Business response:
Teri, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We take our customers’ comments seriously so we hope that you’ll reach out to our Service Manager, Cal Kars at (616) 949-7800 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Take care.
Frequently asked questions about Pfeiffer Lincoln of Grand Rapids
How is Pfeiffer Lincoln of Grand Rapids rated?
Pfeiffer Lincoln of Grand Rapids has a 4.5 star rating with 1,397 reviews.
When is Pfeiffer Lincoln of Grand Rapids open?
Pfeiffer Lincoln of Grand Rapids is open now. It will close at 4:00 p.m.
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