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Perpay Inc.
- Business Services
- Philadelphia, PA
About this business
Meet the shopping app bringing you financial peace of mind. Buy now, pay later, and build credit all in one easy to use app and without ever paying interest or fees.
Location details
2400 Market St Ste 300 Suite 300, Philadelphia, PA, 19103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE online service and customer. My 1st order was incorrect and still awaiting credit withdawal ??
Business response:
We're very sorry the incorrect shoes were delivered, Aaron. To avoid any delays in resolving this issue, we made an exception not to have the original shoes returned for the inconvenience you experienced and still credited the full order total of $82.98on 12/23/2019. We advised on 12/23/2019 that any payments made towards this purchase will be on your account as a Cash Balance and that you could withdraw these funds to a verified bank account at any time. We see that you submitted the withdrawal request on 12/31/2019, and... read more
They want your paycheck information then they want you to set up a direct deposit from your company to there company they get the first payment but your item doesn't ship out till you have to wait for a second payment to process for the item to ship now they have a unmonitored way to keep receiving money from you because after a few weeks I'm sure you forgot you set up an automatic direct deposit to there company you get to keep sending them money regardless I have asked several agents about this and they jump around the que... read more
Business response:
We pride ourselves on being open and transparent with our customers, Brandon. We understand this can be a new way of purchasing for many of our new users, but Perpay is a financial platform that makes it easy to shop for your favorite products and brands now and pay over time through easy & automatic payroll deductions. Payments are 100% self-initiated by our users, and we'll always send you a notification, as well as step-by-step instructions, on how to set up, adjust, or remove your direct deposit once your balance has be... read more
PerPay is a legitimate, reputable company who makes it possible for their customers to purchase goods while being able to make payments over time via payroll deposits. I've purchased several items from PerPay and each time I have received my items quickly and without hassle. As with any account, it's up to the consumer to ensure that you continue to check on your account to make sure that your payments are being deposited each payday and you have to follow the instructions that PerPay sends you via email. I even added felt c... read more
Business response:
Thanks for the review, Tonya! We appreciate you being a loyal member of the Perpay community. We're so happy to hear you're loving your purchases and look forward to many more!
I was very sceptical about ordering from perpay. I was approved for $1000 limit. Seemed to good to be true. So I started reading reviews and became more sceptical about not ordering, even tho there were good reviews. Me being a single mom or 2 kids I didnt want to risk losing any money. I reached out the perpay by email. Not once but a total of 23 emails during this process. Any questions that I had they answered and responded within minutes. Setting up direct deposit was easy. First payment was taken out. I recieved my item... read more
Business response:
We appreciate you giving Perpay a shot and sharing your positive experience, Meagan! We pride ourselves on making purchases for our users affordable, simple & easy; we're glad to hear you agree and We appreciate you giving Perpay a shot and sharing your positive experience, Meagan! We pride ourselves on making purchases for our users affordable, simple & easy; we're glad to hear you agree and look forward to you being a loyal member of the Perpay community!
I have been a customer for awhile. My spending limit is over $800. I made a Christmas order and went thru the normal channels. Well I found out then that although there is a spending limit, each order has to be approved, in which days sometimes a week goes by before the process is complete as in my case. My order was denied due to "missed payments". It is payroll deducted so, how could I miss payments and this was the first I heard of it!!! Long story short, they said my deduction did not cover all active orders, OKAY when w... read more
Business response:
We appreciate Jenifer being a long-term customer of ours and apologize for any frustration she's experiencing at this time. A supervisor spoke to Jenifer on 12/20/2019 and advised her that we needed her first payment sent through her direct deposit with her payroll. We typically require this of all Perpay members, and we can confirm that her order did not qualify for the Early Holiday Shipping exception. We informed Jenifer that we were unable to offer this exception solely because of her previous payment history and past ... read more
I would not recommend at all. The communication and customer service is awful. I created an order and was guaranteed to have holiday shipping. I provided direct deposit proof and provided a credit card for my first payment. I double and triple checked that my card was entered correctly. They "claim" my card was declined, even though it was actively being used successfully my myself and my wife. Since my card was declined, they claim they can't attempt it again and I had to wait for my direct deposit payment as my first payme... read more
Business response:
We want to clarify that Perpay is a financial platform that allows you to shop for your favorite products now and pay over time through easy, automatic payroll deductions. The option to make the first payment via debit card was an Early Holiday Shipping offering. This extended option was an exception to provide our users with the best chance of delivery for the holidays! We offered the Early Holiday Shipping Jason, but also see the charge was unsuccessful. As mentioned in our FAQ, we are unable to attempt to rerun the paymen... read more
They give you a credit limit, you send a copy of your paycheck, and they up the credit limit. I filled my cart below the limit and then I was denied. I checked their reasons and it was all bogus. I meet the requirements. I am sure they will have an excuse and reasons, but they are false. It was nothing but a waste of time.
Business response:
We apologize for any confusion about our order application process & appreciate Cassandra's feedback. We want to clarify that a user's spending limit is calculated based on the initial pay stub information they provide. While we can assign a spending limit based on this information, an order is not guaranteed to be approved and must go under additional review by our Approvals Team. While Cassandra's order was unable to be approved at this time, we'd love to reevaluate a new order and have her to come back in a few months!
I got a text message for their Cyber Monday deal, while at work. I figure, hey, I'll see what's available when I get home. I get home, I open it up to my info from my last job, so I go to my profile to change the information. I cannot change my job info, I can't get a limit above an amount that would get me anything I want. So I go to see what I can do, cause the deal ends at midnight It tells me I can cancel the account, and one of the reasons available is that I couldn't change my profile information Address, wage, limit, ... read more
Business response:
We're sorry to hear you were having trouble with your Perpay account and would like to resolve this for you, Chase. You mentioned trying to add the same phone number to another Perpay account. For your security, we do not let any two accounts share personal information. We're always happy to have our Support Team edit this information on the original account to prevent this issue any time you need to make changes! To resolve this for you as quickly as possible, one of our Customer Success team members has reached out to you ... read more
I haven't received my order yet but everything has been straight forward and hassle-free. My order is shipped and I received the tracking info
Business response:
We appreciate you sharing your positive feedback in regards to your first purchase & are happy to have you join the Perpay community, Senicka! We see that your PS4 Bundle was successfully delivered on 11/26/19 & hope you're enjoying your purchase. If you need any further assistance or have any more questions about your account, please don't hesitate to reach out to our Support Team via live chat or by emailing hello@perpay.com!
Frequently asked questions about Perpay Inc.
How is Perpay Inc. rated?
Perpay Inc. has a 4 star rating with 517 reviews.
When is Perpay Inc. open?
Perpay Inc. is closed now. It will open tomorrow at 9:00 a.m.
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