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Perpay Inc.
- Business Services
- Philadelphia, PA
About this business
Location details
2400 Market St Ste 300 Suite 300, Philadelphia, PA, 19103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was hesitant but I gave per pay a try I ordered a 40 inch TCL FL flat screen TV set up direct deposit with my employer first payment was made three days later I had the TV no issues there or anything I will be ordering a second TV I'm going to order a Vizio 40 inch flat screen the only issue I have customer service is very difficult to get a hold of I would prefer to call them by phone instead of email
Well I’m a But torn on what I think at the moment, I ordered two items one I received promptly the other item is still not here. I only received one tracking number and on my end it shows both items have been delivered. I’ve been in contact with the dam online chat lady for days and days not getting any answers. I’m very disappointed and upset at the moment because I am being charged for both of these items and do not even have one of my items. I hope this gets resolved promptly. I will keep everyone posted and give my final... read more
I’ve been trying to return and item that was sent incorrectly since Christmas the company keeps sending me links that don’t work. Now that it’s past 30 days they don’t want to return however, I still haven’t gotten the address to return it yet. I’ve been a customer for at least 4 years.
I only received 1 item (ordered 2). I tried to reach out to them through their ridiculous "chat" option and got an automated response stating they will get back to me on Monday, this was Friday afternoon when I attempted to chat!!!! What kind of company makes you wait 3 days for help?!? Prepay DOESN'T EVEN HAVE A PHONE NUMBER TO CALL THEM, again, just ridiculous! I tried calling the number from the BBB website and its just a recording telling to to chat or email and disconnects the call haha. Wow......just wow! Way to look o... read more
Items are extreamly overpriced and making returns is nearly impossible.
I purchased they all in one computer I placed the order November 21 they did not take the money out of my account till December 18 and then ship the item I received it December 22 gave it as a Christmas gift on December 25 January 1 the person called me and said the computer was messed up it wouldn’t work do anything I contacted perpay they told me I only had 30 days to return it from November 21 so my So my return window was closed before I even got my item in the mail so if you order from them you better make sure you’re w... read more
Business response:
Hi Norman! We're sorry for any confusion. We can definitely help facilitate a return for you. We're so sorry that the computer you ordered was not functioning properly and want to get this resolved ASAP! Our team reached out with the next steps. Thank you!
I hesitate giving them less of a score, because Ive been using them for items I want for about a year now, always paid off early. The customer service is lacking, they dont typically respond on the weekends, and they definitely don't go "above and beyond". The customer service has an "oh well" attitude. I wanted to pay off a particular item early, and the short answer was nope, we can only split it between all items. Tough luck! One Item took 2 and a half months to get to me after promising it in 3-5 days (they removed the s... read more
I ordered $800 TV from them on September 25th it is now October 27th they said they lost the first TV through the carrier they blame it on the carrier and now the order has been in idle for 4 weeks it says it's shipping and they say check with the carrier well I don't have a tracking number I asked for a tracking number and they say it's still pending shipping how ridiculous is that I can't get a straight answer from anybody from that company it's pathetic I asked for my money back and they don't even talk about that so I wo... read more
Business response:
We are so sorry for the frustration this may have caused. Unfortunately, Mike's order was lost by our carrier and our team was quick to get a replacement out. The replacement was then lost by the carrier again, which caused extended delays for Mike to receive the TV. This is certainly out of the ordinary, but our team was quick to respond and resolve it each time. Mike received the item successfully. Again, we apologize for this inconvenience.
I been customer for over a year I had numerous issues most is I pay for 3-4 weeks before I even get items last shipment they sent to another address in calif I live in Florida. customer service gets a F for failure in every way no phone contact all done thru messenger online sometimes it take 3-5 days to get responded I even have some that never got a response so if you don't mind waiting a month or maybe not getting items then feel free to throw your money out a window you might feel like I fo
Frequently asked questions about Perpay Inc.
How is Perpay Inc. rated?
Perpay Inc. has a 4 star rating with 524 reviews.
When is Perpay Inc. open?
Perpay Inc. is closed now. It will open at 9:00 a.m.
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