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Pep Boys Auto Parts & Service
- Auto Parts & Supplies
- Birmingham, AL
About this business
Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.
Location details
804 Green Springs Hwy, Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
One and a half hours after my scheduled appointment to change ONE tire, my car is finally up one the rack. Making an appointment is a joke!
Oil change appointment. Here over 2 hrs and still. It done. I will never be back to this location.
To sum up my experience: terrible customer service. I will never be going back to this PepBoys or any location for that matter. I brought my 2007 BMW 530i to this PepBoys location at 3pm on Saturday. I dropped the car off with the service associate, told him that the some kind of coolant hose leading into the engine was ripped off, and the associate told me they would check it out today and give me a call back. Saturday goes by and all day Sunday. I receive no phone call from...Continue Reading
Every since I've had my car straight pipped... when I come in for an oil change the technicians ALWAYS revving up my engine. I've complained about it several times to no avail. I WILL NOT BE RETURNING!!! No-one will want to be responsible for an damage that potentially will be done, they thought it was funny... and I called corporate... let's see how funny it is when I take it even further.
It was a wonderful experience. I was desperate and the staff did everything they could to help. My funds were limited, but the staff were able to get me back on the road, till I can come back with more money. They worked out what i could afford. So greatful! I will be back
I will NEVER be back here. I made an appointment online for 2 o'clock for a simple oil change. At 4:45, they had JUST pulled my car into the bay. When I complained saying that I had been here for over 2.5 hours, the man who took my key said "I told you it'd be about 2 hours," when he had actually told me it'd be between 1-1.5. So not only did I wait more than double the time I was told I'd have to before they ever started, I also received an attitude and a LIE from an associate. I did not leave until 5:30!!!
Used to be my favorite but today I waited 2 hours for an oil change and tire rotation with an appointment, very dissatisfied.
They suck big time never will go again in life they didn't put any oil back in my truck���������
Frequently asked questions about Pep Boys Auto Parts & Service
How is Pep Boys Auto Parts & Service rated?
Pep Boys Auto Parts & Service has a 4.1 star rating with 1,069 reviews.
When is Pep Boys Auto Parts & Service open?
Pep Boys Auto Parts & Service is open now. It will close at 7:00 p.m.
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