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Paychex
- Business Services
- Rochester, NY
About this business
Paychex is the leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. Paychex serves approximately 605,000 payroll clients across the U.S. and Northern Europe. As the largest HR company for small to medium-sized businesses, Paychex empowers business owners to focus on the growth of their businesses. Our unique blend of HR technology and world-class service enables customers' employees and administrators to be more productive, efficient and engaged. Our dedicated... read more
Location details
911 Panorama Trl S, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thy refuse to let me get in my account I have rights to get on to get copies of check stubs rude customer service thy don't even deserve the one star review
DON'T USE THIS COMPANY. How can a company have so many complaints and poor reviews and still have an A rating with the BBB? I told Paychex that I was shutting down my company in February of 2022. They've continued to charge me for the last 7 months. I've left 3 messages, and sent two emails to my rep. No call back. I've left her manager two messages. NO call back. They continue to charge my account. I signed up for their 401K service. I was on hold trying for two hours trying to get my 401K contribution. After two hours, the... read more
Very frustrated with lack of communications regarding onboarding our people into the 401K product. It seems the account representative who signed us up is not longer with the company and nobody has picked up the ball. Frustrated owner who has used paychex for payroll and workmans comp insurance for years on years. Is there anyone at Paychex who can help?
DO NOT use this company. They overcharged my small company of two (2) the administrative processing fee for over six months. The account representative noted and identified that they had indeed overcharged and would immediately process a efund. It has been over eight weeks and Paychex has had one excuse upon another for their ineptness in processing a refund. They provide high level lip service and fail to follow through displaying extremely poor integrity. I was informed by account representative how much she loved her comp... read more
This company does not give any warning if they want more information on a medical bill claim before suspending your hra/fsa benefit card. Your account when logged in does not give any information and states you have no accounts if you have a hra or fsa administered by paychex. There is no customer service email and calling a customer service line is only available during certain times. This company is very hard to deal with and should be avoided if you are looking for a benefits administrator for your company's fsa or hra.
I DONT WANT TO LEAVE ANY STAR. This company is appalling the way they do business. I run payroll for 1 person and I have a retirement plan. I am trying to transfer a 401k and they are giving me the run around. This has been a ongoing issue since March. I never seem to get the same person to help me, I could be on the phone waiting for 30 plus minutes to try and solve this issue which never got resolved. I would never recommend this company to anyone.
By far the worst company to work with wouldn't send a final bill but would send info to a law office for a lawsuit stay away from this company can't even email or fwd a final bill no just rather try take you for everything clowns I paid before that all I wanted was a bill oh not to mention their law office the hire is a rude asshole and offers zero help he's a punk
Very unprofessional service. I was put in touch with a sales representative who was very responsive via phone and email until she received sensitive identification and financial information from myself and another employee. On a Friday, I was told she would reach out Monday. I did not hear from her on Monday, so I left an email Tuesday asking for an update, I was ignored. I left a voice-mail Wednesday and was also ignored. I called customer service Wednesday afternoon and explained that my sales rep had received my financial... read more
Our company and our employees have been locked out of our 401K for a month. We have a reference number with assurance that the situation would be resolved by the next day....that was around July 6th. Holding for a representative us usually at least 45 minutes. We are very concerned and need to access our account immediately.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 291 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.
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