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Paychex
- Business Services
- Rochester, NY
About this business
Paychex is the leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. Paychex serves approximately 605,000 payroll clients across the U.S. and Northern Europe. As the largest HR company for small to medium-sized businesses, Paychex empowers business owners to focus on the growth of their businesses. Our unique blend of HR technology and world-class service enables customers' employees and administrators to be more productive, efficient and engaged. Our dedicated... read more
Location details
911 Panorama Trl S, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am an employee; my employer has been using Paychex for several years. I didn't have a problem until recently, when I took out a loan from my 401(k). I agreed to a monthly payment automatically deducted from my bank account. For the last three months, Paychex has failed to withdraw a payment. I've opened multiple tickets and spoken with multiple representatives who assure me the problem is on their end and is fixed, and then I'm right back again a few weeks later. They also informed me they're unable to change my payment me... read more
The employees at Paychex have to be the most incompetent representatives I've ever had the displeasure of working with. I have been trying to get my issue resolved since November of 2022... They can't even send a check correctly. I've filled out two forms with the correct payee and they've sent two checks with my name rather than the company it's being rolled over to. I've talked to about 6 different representatives and none of them know what they're doing or how to resolve the issue. I just hope this third form that I send ... read more
Where to start. I don’t know how this company is in business and how they have a customer base. They’re supposed to be a service company that simplify payroll. Well let me tell you they do the exact opposite. I have never had a worse experience with a service provider. It first started when they were charging me more then the quoted price for weekly payroll. I was quoted $36 for 6 employees. First bill was $50, then over $100. They said I was turning in my payroll late. Nothing had changed on my end they were just wrong and ... read more
Exact situation as Jeff A. This payroll company is complete trash. And everyone that works for them has an IQ of ZERO. Been fighting with them for 3 months over my 401k from a previous employer. They have no clue what they are doing. This company absolutely does not deserve to be in business. I say they are the best, worst payroll companies for the simple fact there are worse ones out there. Which is definitely not saying much at all. If I could give them a -5 star I would, they definitely deserve it. Rule #1, Don't mess wit... read more
Multiple Payroll Specialist wouldn't contact you back regarding issues. Were not taking out garnishments correctly. Or filing in the proper states even though plenty of information was given. Management could not even get their subordinates to do their jobs. There were not proper taxes paid in. Locked us out of our online accounts and had to pay $488 for year end information for employees and CPA. After trying to cancel services 12 times, they finally canceled it, but not before trying to charge us weekly for services that w... read more
After firing this incompetent company from doing my payroll, I was contractually stuck with them still servicing my 401k plan. I have never encountered such gross incompetence, poor customer service, and lack of follow through with any company I've ever dealt with. They never return calls, they do not return critical emails, and they just make sure that everything is on their terms when it comes to communications (ie emails that they do send are all marked "do not reply", they have no direct lines to call in and speak to the... read more
As many individuals have mentioned before, Paychex is a shady company. They charged me $625 to run payroll which was never run. Payroll specialist Allyson C******** was of no help and could not even provide me with documentation that I agreed to their services. Do NOT use this company. Try another one like *****. etc.
My story is similar to Bridget B's. HORRIBLE. I retired in 9/22 and sent in my client separation form. A month later I got hit with $288 of "Adjustment Fees" AFTER the seperation was concluded. They held my W-2 as ransom. Terrible business practice. If I had the money, I would hit these loosers with a class action suit that would make their head spin... DO NOT USE PAYCHEX at all costs.
this is a horrible service, my service representative Breauna T***** don't asker calls or emails I still can't access my Flex account it's been months i have to call in for payroll, they also have me down twice two different ID numbers and on top of that i got paid twice and still waiting for 1099"s i also contact her supervisor no response.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 291 reviews.
When is Paychex open?
Paychex is open now. It will close at 5:00 p.m.
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