Paychex

Krissy S 

on BBB

2 years ago

I work in HR- In my unfortunate encounter with Paychex Payroll, I experienced an appalling level of incompetence and disregard for the financial well-being of my company. The magnitude of their mishandling of my company's payroll is simply unforgivable. It all began with their failure to accurately input the correct direct deposit dates for my employees' paychecks, leading to a chaotic chain of events. When we reached out to Paychex to address this issue, we explicitly informed them that we would issue hard checks instead. T... read more

caombis c 

on BBB

2 years ago

Absolutely the worst! They screwed up payroll tax and medical deductions for employees. Tried to contact them multiple times over several weeks and they never responded. I had to keep calling them and message them and still not resolved. Totally incompetent. 

Ramiro C 

on BBB

2 years ago

Terrible customer service and communication. They took out over $600 from my account without any notification. I am a new business with only 2 employees so funds are tight. All they had to do was tell me that this start up fee was going to be taken out and on what date so I could plan accordingly. Once I learned that they took the money I started calling and emailing to complain. Then I suddenly received and email Invoice stating they were taking the money out. All of this after the fact and after I complained. I am pretty s... read more

vevian A 

on BBB

2 years ago

payroll errors period after period with different payroll specialists. Deducted payroll from the business bank account twice which was over $20,000 overdraft. Pay staff for less hours that what it was sent! 

Mary A 

on BBB

2 years ago

I agree I had tried to work with Paychex's several times and got denied and they lost my documents so could not clam for my ECT benefits from year 2021 

Sara M 

on BBB

2 years ago

I would give zero stars if possible. Do NOT trust Paychex to handle your business affairs (at least if you're a small business). They were a nightmare. We have incurred thousands of dollars in late fees from tax agencies where Paychex has failed to file proper taxes. We finally switched payroll companies, but still are having problems getting them to pay for their mistakes. I have been fighting with them for over a year and am finally just paying my fines to be done with it and will determine further legal action. It's amazi... read more

Gregg O 

on BBB

2 years ago

Not proficient in payroll rules, don't pay sufficient attention to detail, fail to provide review opportunities to company before prococessing payroll. Customer service is NON-EXISTENT. 

Nikki M 

on BBB

2 years ago

Starting a small business we decided to try Paychex for payroll. They explained we would be charged $40 a month max in fees as we have two employees. Lies. Ended up being charged $90+ in monthly fees, then they charge for 401k. Incorrect amount were being taken from accounts for the 401k which we called and spoke to representatives 5 plus times and it was still incorrect. Emails, calls you name it. All we kept being was transferred around to numerous people. Every time we called no notes were placed on our account from the 1... read more

Tori S 

on BBB

2 years ago

If I could leave negative starts I would. This company is the worst payroll company I have every worked with and everyone at my current job which has hundreds of employees I'm sure would agree. Everyone in my office specifically has suffered with things such as late paychecks, incorrect tax amounts taken out, incorrect race and cities listed, incorrect pay amounts given (has been both more and less,) messing up the amount of child support to come out of a check. All of these things which were verified with the employees and ... read more