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Pauly Toyota

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Location details

1035 S Illinois Rte 31, Crystal Lake, IL, 60014, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
NRNo reviews
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Guadalupe G.'s profile image
Guadalupe G. 
2 months ago

THEY PUT THE WRONG NAME ON MY CONTRACT AND REGISTRATION. I informed Mr. Griffin that my name was wrong on the paperwork, and they said they would fix it. They fixed the name on the contract. However, I do not understand how they got to change my name on the contract without me re-signing the paperwork. That is a little bit scary because if they can change my name without my signature, does that mean that they can change any other information? Also, THEY DID NOT FIX MY REGISTRATION. THEY TOLD ME I CAN FIX IT MYSELF. I und... read more

Helmy G.'s profile image
Helmy G. 
2 months ago

Sale person Roody Jean is an awesome guy, very honest and diligent also mitsy ( the finance person) very polite and efficient 

ann c.'s profile image
ann c. 
2 months ago

Never go here for any maintenance. My son who is a teenager cane here because his car has a  recall.  My son told them about the oil change and I called them immediately that we will not do it because we will go to another place since my son  has not much money , they agree .  When we picked up the car they said they did it and I didnt know they offered him all this added chemicals / additives $50 worth !!!! they ecen have supply fee , his total oil change is $165!!!!!! totally they took advantage of him knowing he doesn't k... read more

JoeCanyon3rd's profile image
JoeCanyon3rd 
2 months ago

I recently purchased a 2015 toyota tacoma from haddad toyota. I was very impressed with the profession help I received during the purchasing process.Renee was the sales person that assisted me throughout. She was extremely helpful and professional at all times. In the future when I decide to buy again I will go back to Renee for assistance. 

Jameel A.'s profile image
Jameel A. 
3 months ago

Thanks Sidibe 

Elizabeth M.'s profile image
Elizabeth M. 
3 months ago

Gabriel was incredibly professional, patient, and knowledgeable. They took the time to explain everything clearly, offered honest guidance, and never made me feel rushed or pressured. The entire process was smooth, transparent, and stress-free. What impressed me most was that they go above and beyond our expectations. It’s rare to find a dealership that genuinely cares about its customers, but this team truly does. 

Elizabeth R.'s profile image
Elizabeth R. 
3 months ago

Gabby was incredibly professional, patient, and knowledgeable. They took the time to explain everything clearly, offered honest guidance, and never made us feel rushed or pressured. The entire process was smooth, transparent, and stress-free. What impressed me most was that they go above and beyond my expectations. It’s rare to find a dealership that genuinely cares about its customers, but this team truly does. 

Patrick M.'s profile image
Patrick M. 
3 months ago

Horrible Service Experience!!!! I emailed the General Manager (Chafik Amrani) previously but they never replied. I brought my 2024 Tacoma in for 2 recalls on 11/24/2025. The next day my girlfriend drove to Tampa. On her return trip she noticed the brakes were not responding as normal. A few minutes later a warning light came on stating "low break pressure". I called the service department and reported the warning light. I was told that " I needed to bring in the truck so it can be looked at". When I brought the truck... read more

Kerri S.'s profile image
Kerri S. 
3 months ago

I strongly advise anyone considering McDonald Toyota in Greeley to look elsewhere. The customer service has been consistently unacceptable. When issues arise, there is no support. Calls go unanswered, messages are not returned, and any form of follow up is nonexistent. The lack of communication alone makes the entire process far more stressful than it should ever be. Their titling process has been the worst I have experienced with any dealership. When you call to ask about the status of your titling documents, the only resp... read more

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Pauly Toyota is open now. It will close at 9:00 p.m. 

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