Paschal Air, Plumbing & Electric

Rosa B 

on BBB

a month ago

Worst decision ever made to go with Paschal in Fort Smith, AR. The salesman hyped up the company and sold us on the service. We had ductwork replaced with rigid pipe. Very sloppy job. They discharged the refrigerant from the system and because it was winter, when they went to recharge the system with coolant, they over filled it. Fried the board and the compressor. Needed to get warranty parts on my 3.5 year old Coleman Heat Pump. Paschal wanted $3K to fix their mistake. We refused. They came down to $2K we still refused. Wo... read more

Robyn S 

on BBB

a month ago

Called after another company failed to send someone out to fix my A/C unit. They had an appointment the same day from 0800-1200. Technician Chick was great and explained every step. He didn’t sell me something I didn’t need. A/C is up and running on this hot, humid July day thanks to Pascal. 

jorge s 

on BBB

2 months ago

i am very upset with this company.l had a problem with my heating.they came to fix it, and after 4 months of changing parts and charging, it doesn't work anymore, not even my air conditioner.l spent around $1300 dollars and it doesn't work at all.l feel robbed thank you be careful with this company, paschal *** ***** s. 

Jaime L 

on BBB

2 months ago

Becoming a Paschal customer has been one of the best decisions I've made. You can always count on them to deliver a fantastic customer service experience, and the technicians are all very knowledgeable, professional, and thorough. The tech who most often services our heating & air is Jose, and he is just top notch. I'll always recommend this company! 

Kathleen P 

on BBB

2 months ago

Zane **** did our maintenance today on HVAC system what a knowledgeable courteous & friendly man. Did a terrific job 

Lindsey R 

on BBB

3 months ago

We recently had the pleasure of working with Jesse from Paschal, and we can’t recommend him enough. He spent over an hour and a half thoroughly diagnosing and troubleshooting our HVAC system, and we truly appreciated how honest and detailed he was in explaining our options. Both my husband and I work in the contractor and construction industries, so we know how rare it is to find someone as dedicated and hardworking as Jesse. He didn’t rush the process, and it was clear he genuinely cared about getting it right. Hard workers... read more

James P 

on BBB

4 months ago

ZERO STARS! I was charged $396 to installr a $16 part. Plus it wasn't even the correct part, it was one he had on his truck, that did work, but I'm wondering for how long. The tech led me to believe the part's cost was that much before the work was done, while his boss told me that I signed an agreement ahead of repair (which I didnt) and that cost was for the tech's troubleshooting and part. Shame on me I guess, for not knowing what the part cost actually was and for trusting the tech and refusing the work being done! They ... read more

Stan R 

on BBB

4 months ago

Yearly maintenance for ac, Zane was thorough and explained his various evaluations and suggested prevent actions. Declined all due price versus return value. 

Chuck D 

on BBB

5 months ago

Parker did a most excellent job. His attention to detail and expertise is remarkable. I appreciate his ability to keep us at ease. I could not be more pleased with the service that was performed today.