Paradise Grills - Fort Lauderdale

Shawn M 

on BBB

4 years ago

I recently purchased my outdoor Grille from Paradise Grilles and I could not be more happier than I am right now. From their sales staff to the delivery of my Grille it was professionalism from start to finish. My sales person Despina was and is so very knowledgeable. She took the time to listen to my needs and the options I was interested in. With all that being said she quickly and efficiently knew exactly what Grille layout would work for my backyard entertainment area. I am completely blown away by the level of customer ... read more

Ann L 

on BBB

4 years ago

The customer service for delivery and scheduling is beyond horrible. Mike and Alexis do not return calls or schedule deliveries as promised. Also I was delivered the wrong product and have not received confirmation of when I will receive the fully functional grill that I paid thousands of dollars for 

Christina F 

on BBB

4 years ago

Purchased our dream summer kitchen almost a year ago from paradise grills. They have been nothing but a pleasure to deal with to this day. Joey, the manager came out and personally helped me figure out placement and best way to fit it through our screen enclosure. Everything we were told was followed through on and honored. I have recommended paradise grills to several friends who had fallen in love with ours and those who bought have been nothing but completely satisfied as well. Great company, great store manager, great pr... read more

Mark B 

on BBB

4 years ago

Specifically our salesman Jeff **** made this about as good an experience as possible. We ran into a delay on our order but he worked tirelessly with his company and offered multiple solutions to ensure we received exactly what we asked for. The GX-10 and Maui 10 were the perfect fit for our backyard and we've already received many compliments from our friends. He really went above and beyond to make this the perfect solution. Thank you Jeff!! 

April L 

on BBB

4 years ago

I'm not one to write reviews, but after having many projects completed over the past four years at my home, I've realized the high quality of service this company has consistently offered and feel they deserve one. I purchased my unit in June of 2018. The team at the showroom was very helpful, and patient (I must have visited the showroom 6 times) assisting with design and layout on our property, and making sure we were 100% comfortable with the purchase. Once ordered, the communication for delivery was great. Delivery went ... read more

Francisco A 

on BBB

4 years ago

I bought this unit on july 2020. I was then told it would be delivered on sept, but ended up delivering SOME items on December. When delivery date came, many things were not complete, and some where broken. I had to contact the company ( without success and countless tries). When someone picked up the phone I was told that the timeframe to fix the missing items and broken pieces was January ( because some they already have my money they don't care to fix customers issues and let us wait ) finally some stuff was fixed but ... read more

Deanna D 

on BBB

4 years ago

We are living the dream in our outdoor paradise! Since getting our outdoor kitchen and grill, we look forward to entertaining every chance we get. We chose the St. Croix model and it is beautiful, well laid out and fun to use. The grill is top notch. We were a little concerned about delivery but the delivery guys were careful, friendly and professional. We couldn't be more pleased and highly recommend Paradise Grills. 

Asia F 

on BBB

4 years ago

DO NOT... I repeat DO NOT purchase anything from this company. I've had countless issues!!! When I purchased the units, the sales rep reassured me that EVERYTHING had a LIFETIME warrranty, with the exception of the rocks inside the grille (not sure what they are called). I was told my units would be delivered in 3-4 weeks. The units would be sent back to the factory to be fully inspected prior to delivery. It took 7 weeks for the units to be delivered. I put pressure on the gentleman installing my pergola for nothing. When t... read more

Karen G 

on BBB

4 years ago

Run from this company. We spent alot of money on the complete Tiki Hut summer kitchen and bought a fire pit as well. Customer Service is the worse. They don't follow through or call you back. They say they are sending you parts that are under warranty and then never send them. Parts that are under warranty become obsolete.....our trash can after one year is no longer carried, so what good is the warranty? They have no parts and say they can not fix. So we have a broken trash can in our summer kitchen. To be fair after one ye... read more