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Pacific Heating & Cooling
- Heating & Air Conditioning/HVAC
- Tacoma, WA
About this business
Pacific Heating & Cooling is Washington’s leader in home comfort. We are focused on being the best residential heating and air conditioning contractor you can depend on. Our company offers heating and air conditioning services to homes in South King, Pierce, and Thurston counties. We have been owned and operated by the same family since 1991. Our mission is to enrich the lives of our team, their families, and our community by providing safe, reliable and efficient home comfort systems. Beginning in 1984, Pacific Heatin... read more
Location details
8607 Durango St SW STE A, Tacoma, WA, 98499, United States
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Great service, workmanship and professional installing my new gas furnace! On time and answered all my questions. I would highly recommend Pacific Heating.
Business response:
Dear *****, thank you for trusting Pacific Heating & Cooling with your new heating unit. Our team is dedicated to your home comfort needs and will be here to keep your system working efficiently with annual maintenance system checks. Thank you for your recommendation and thank you for being a customer for many years. Proud peace of mind customer!
Our heat pump was not working. We were told we had an unidentified leak and loss of refrigerant. We were quoted $4060 for leak detection plus a refrigerant cost after that. Very hard sell to sign for this service. Then we were shown prices for a new heat pump. We called another company for a second opinion. No leak. The defrost board was defective and the cost was $900. I would do due diligence when getting quotes from this company. (I have quotes to back this up as well as final cost from other companies)
Business response:
Dear ************** - Team Pacific is glad we could communicate about this review and have an opportunity to learn from this experience. We are aware that some repairs are more costly than others. It is our priority to take care of our customers and to provide them will all options available in great detail. Pacific Heating & Cooling will not pressure a client into a repair, and is happy to move forward with the customers wishes. Thank you for your time. We are here for you at any time - *************************************... read more
Pacific Heating and Cooling exceeded my expectations on quality and responsiveness to customer needs. Very helpful in explaining the install process and answering questions. The city inspector said they are his number one company. He did request they install a post stop in front of furnace and that seemed questionable if needed, but Pacific Heating and cooling project manager ***** came out and installed it within 20 minutes. He also explained again how I need to change the filters every 3 months. I trust this company. Thumb... read more
Business response:
Providing you with 5 star service is the standard here at Pacific Heating & Cooling. We are thrilled to hear you enjoyed your experience with us and are thankful you chose to partner with Pacific for your new comfort system investment. We are here for you all year round to ensure your system is running safe and efficiently. Thank you for your business! Have a lovely day!
As always Pac air does an excellent job! ************** **** was very helpful and answered all of our questions. The time window was adhered to with a call ahead of time . Thank you
Business response:
Dear *****, we are thankful for your business. As always we do our very best to provide 5 star service that leaves you smiling! Thank you for trusting Pacific Heating & Cooling
Very professional and friendly. ***** was so nice. Appreciate that they give you a timeline and they stick to it.
Business response:
Dear ***, thank you for trusting Pacific Heating & Cooling. We value your business and we here to maintain your system for years to come.
The workers who came to do the job were great! Very very nice and did a nice job. The problem is with the phone communication. I would suggest they make notes on the account of every client they talk to, so the right hand knows what the left hand has said. I was quoted a figure on the phone, but when it was time to collect, it was a totally different figure. So, my word against theirs-my fault for not asking them to send the quote via email so i would have a record of the quote. Then the furnace maintenance was scheduled for... read more
Business response:
Dear *****, thank you for choosing to partner with Pacific Heating & Cooling. We value your feedback and value your business. We are here for you day and night and have reached out to connect with you and address any concerns you have. We look forward to improving your customer experience.
I had an issue with pacific heating and cooling pricing on installing a part. I called them and discussed the issue and they resolved it and I was happy with the result *****
Business response:
Thank you for working with Pacific Heating & Cooling. We live by our promise of 100% customer satisfaction. We are here for you when you are in need. Happy we could work together. Have a wonderful day!
****** came to my home to do a yearly service to my mini split units. He was very professional, courteous and answered my questions about my unit. He was even honest enough about a question he couldnt answer. I appreciated his honesty and kindness. He was very articulate about explaining the fees and talked highly about the company. For these reasons I will continue to stay with Pacific Heating and Cooling and continue with their services. I would gladly recommend anyone to utilize this company for there heating and or cooli... read more
Business response:
Thank you for choosing to partner with us. Don't hesitate to call or book online @ PacificHeatingCooling.com We are thankful for your business, and this heartful review. Take Care!
This is a good company. Always prompt and thorough. Very reasonable pricing. The techs are friendly and respectful.
Business response:
Such a pleasure to earn your business and this review today. We are here for you all year round. All your home comfort needs are a call away! Thank you, ****!
Frequently asked questions about Pacific Heating & Cooling
How is Pacific Heating & Cooling rated?
Pacific Heating & Cooling has a 4.9 star rating with 11,903 reviews.
When is Pacific Heating & Cooling open?
Pacific Heating & Cooling is open now. It is open 24/7.
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