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Oxmoor Mazda
- Car Dealers
- Louisville, KY
About this business
Oxmoor Auto Group’s highest priority is the health and safety of our customers and employees. To that end, we will still be open, but we’re taking proactive measures to create a safe environment at all our facilities. As always, we’re readily available to bring test drives to your home. Our team is armed with hand sanitizer and disinfecting wipes to provide the safest environment for your experience. Purchased vehicles can be delivered right to your driveway, with all paperwork brought to you by our custome... read more
Location details
7913 Shelbyville Road, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Rude sales staff, dishonest pricing, decided to go elsewhere. Rude sales staff, dishonest sales practices.
Business response:
Please contact me at your earliest convenience so I can learn how we can better assist you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
On August 31st, they told me that if I stopped in that day they could meet my terms in order to keep my monthly payments manageable. So I canceled an appointment in order to come into the dealership. After canceling that appointment, they then called me back and asked for permission to run my credit by a few banks. I granted that permission, and they came back with a few offers that didn't even come close to my terms. Then they said let's continue trying a few more banks. Don't come into the dealership yet, we'll call you ba... read more
Business response:
We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to me at grobertson@oxmoorautogroup.com at your earliest convenience and we will do our best to resolve this with you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
My salesman knew his product and was polite and courteous at all times. He is the reason I purchased my new car from this dealership.
Business response:
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Sales Experience We were met and greeted by someone as we exited our vehicle. All personnel we encountered were very polite and helpful. They answered my questions. I had done prior research and a previous dealer could not explain features. I was never pressured. They presented the facts and I was always given choices. Tyler was my salesman. He did an excellent job.
Business response:
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New Car Purchase I had a very positive car buying experience w/ the Oxmoor Mazda dealership in Louisville, KY. The #1 positive aspect was our salesman-Juan Fuentes. From day one he was very responsive and available for answering any questions and making sure we were 100% satisfied.
Business response:
We are very happy to hear that Juan provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My salesman did an excellent job and communicated with me throughout the process. The finance department took a long time and I felt that their communication was lacking. I do love my car!
Business response:
Congratulations on your new vehicle, Amy! We thank you for allowing us to earn your business and we hope to see you again!
Wonderful experience! From the minute we stepped onto the Mazda lot we were greeted with amazing hospitality. Our sales associate was an intern leaving for college this fall and he was so knowledgeable and patient!! He allowed me to test drive every car I was interested in, gave me all the specs and details, and even gave me quotes on all I was interested in, knowing I wasn’t ready to purchase that day. Garret made the whole experience so easy and then the finance associate walked us through all the warranty extra options an... read more
Business response:
Alexxis, we are very happy to hear that Garret provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They have the worse customer service. (Part Department) I called to get part numbers to make sure we ordered the correct parts. The first gentleman we very helpful and nice. I had to call back the following morning to get another part number. I spoke with Bruce Robinson (stated he was the Parts MG) he was not nice and talked to me like I had no clue what I needed and started telling me I need this part and that part and more parts not dealing with the part that I called in about. Told me that it was not a rod that I need. My... read more
Business response:
Thank you for bringing this issue to our attention. We apologize for any inconvenience or frustration caused during your interaction with our parts manager. We understand that it can be difficult to navigate through unfamiliar parts and fitments, especially when it involves a long drive. Our intention was to assist you in understanding the situation better, ensuring that you wouldn't make a wasted trip. We were in the process of providing you with screen shots of the parts in question when the conversation took an unfortunat... read more
Very friendly salesperson. Plenty of vehicles on the lot. Nice selection of colors to choose from.
Business response:
We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Frequently asked questions about Oxmoor Mazda
How is Oxmoor Mazda rated?
Oxmoor Mazda has a 4.6 star rating with 3,183 reviews.
When is Oxmoor Mazda open?
Oxmoor Mazda is closed now. It will open tomorrow at 9:00 a.m.
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