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Oxmoor Mazda
- Car Dealers
- Louisville, KY
About this business
Oxmoor Auto Group’s highest priority is the health and safety of our customers and employees. To that end, we will still be open, but we’re taking proactive measures to create a safe environment at all our facilities. As always, we’re readily available to bring test drives to your home. Our team is armed with hand sanitizer and disinfecting wipes to provide the safest environment for your experience. Purchased vehicles can be delivered right to your driveway, with all paperwork brought to you by our custome... read more
Location details
7913 Shelbyville Road, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Found a vehicle I liked and was ok with the price online. When I was given the full pricing it had over $1600 in taxable unremovable junk fees added. $600 of it was a "dealership fee" which was described as "added to complete all the paperwork related to the sale of a vehicle, including the sales contracts, filings with the DMV, and any other paperwork." Those items are all specifically what the Doc fee is supposed to cover.
Business response:
We appreciate your feedback and apologize for any confusion regarding the pricing. We'll take your comments into consideration and work on providing clearer information to our customers. If you have any further questions or concerns, please don't hesitate to reach out to me. Thank you for bringing this to our attention. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
We had a terrific experience with the folks at Oxmoor Mazada in Louisville, KY. I started my inquiries online and got very quick responses from Lilly Sanchez. The next day we visited the dealership and were greeted and taken care of by Matt Ramser. Matt is an extremely pleasant young man and, while somewhat new to the job, he was knowledgable and when a question arose he couldn't answer, he got the answer quickly. We did our negotiations with Matt and he was never high pressure, and it was as smooth as possible. Mario Conven... read more
Business response:
Thank you for sharing your terrific experience with us at Oxmoor Mazda! We're delighted to hear that you had a positive encounter with Lilly, Matt, and Mario. It's wonderful to know that your visit was worth the 2 1/2-hour journey, and we sincerely appreciate your enthusiastic recommendation. If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. Safe travels, and enjoy your Mazda!
Typical "internet sales manager" experience. Wanted to start a back and forth with the "sales manager". All I wanted was an honest exchange of information, not to get bounced around.
Business response:
We apologize for any inconvenience you experienced during your interaction with our internet sales manager. Your feedback is important to us, and we appreciate your honesty. If you have any further questions or concerns, please feel free to reach out directly, and we'll do our best to provide you with the information you need in a straightforward manner. Thank you for considering us, and we hope to assist you more effectively in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorau... read more
Isaiah was super helpful, very informative, and took care of me and my partner greatly!
Business response:
Thank you for the kind words! We're thrilled to hear that Isaiah provided you with excellent assistance and took care of your needs. If you ever require further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your vehicle!
The dealership was great! We had such a great experience. We went to at least 7 dealerships that day and I have to say the Mazda experience was the best. And the sales person Brendon Henson was amazing. The best sales person that day! Very knowledgeable and just excited for what he does. It made the choice to purchase a vehicle at Mazda that much more pleasant. Thank you so much for what you offer!
Business response:
Thank you for your kind words and positive feedback about your experience at our dealership, especially with our salesperson Brendon. We're delighted to hear that you had a great experience with us, and we appreciate your business. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!
The physical facility is pleasant and inviting to potential and existing customers. Each and every member of the staff made me and my wife feel welcome.
Business response:
Thank you for your kind words! We're thrilled to hear that you found our facility pleasant and inviting, and that our staff made you and your wife feel welcome. Customer satisfaction is our top priority, and we appreciate your feedback. If you ever have any more questions or need assistance in the future, please feel free to reach out. We're here to help!
The best experience i have ever had at a dealership, made buying a car effortless and efficient
Business response:
We're delighted to hear that you had the best experience ever at our dealership! Making the car-buying process effortless and efficient is our goal, and we're thrilled that we could provide you with such a positive experience. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new car!
Pleasant, Low Pressure Purchase Experience Very knowledgeable and friendly sales people at this dealership. I was glad it was open on Sunday so I didn't have to miss work to buy a car. The car itself is great, it was a perfect fit for me, and I love all the fun features it has. This dealership had a great selection of cars available which is not what I was seeing elsewhere.
Business response:
Thank you for sharing your positive experience! We're glad to hear that you found the salespeople at the dealership knowledgeable and friendly, and that the Sunday hours allowed you to conveniently purchase your car without missing work. It's great to know that you're enjoying your new car with its fun features and that the dealership had a great selection to choose from. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!
Not pushy, listened to what we were looking for and we drove away in a new car!
Business response:
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Frequently asked questions about Oxmoor Mazda
How is Oxmoor Mazda rated?
Oxmoor Mazda has a 4.6 star rating with 3,183 reviews.
When is Oxmoor Mazda open?
Oxmoor Mazda is closed now. It will open tomorrow at 9:00 a.m.
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