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Oxmoor Mazda
- Car Dealers
- Louisville, KY
About this business
Oxmoor Auto Group’s highest priority is the health and safety of our customers and employees. To that end, we will still be open, but we’re taking proactive measures to create a safe environment at all our facilities. As always, we’re readily available to bring test drives to your home. Our team is armed with hand sanitizer and disinfecting wipes to provide the safest environment for your experience. Purchased vehicles can be delivered right to your driveway, with all paperwork brought to you by our custome... read more
Location details
7913 Shelbyville Road, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Walked in the door and someone was there to help us immediately with a car.
Business response:
Lesjohn, we are so pleased you enjoyed your visit to Oxmoor Mazda! We are always more than happy to assist you if anything else comes up. Take care!
We made our second purchase of a new Mazda from the great team at Oxmoor. Hats off to Karlea, Dewayne and Mario for another great experience. We drive gladly drive 100 miles from our home to deal with Oxmoor for both sales and service.
Business response:
Thank you for your loyalty and for making the trip to Oxmoor Mazda again! We're delighted to hear that Karlea, Dewayne, and Mario provided you with another great experience. Your satisfaction means the world to us, and we look forward to continuing to serve you for all your sales and service needs. Safe travels, and we appreciate your business!
Simply the best We made our second purchase of a new Mazda from the great team at Oxmoor. Hats off to Karlea, Dewayne and Mario for another great experience. We drive gladly drive 100 miles from our home to deal with Oxmoor for both sales and service.
Business response:
Thank you for choosing Oxmoor for your second Mazda purchase! We're thrilled to hear that Karlea, Dewayne, and Mario provided you with another great experience. We appreciate your loyalty and are honored to serve you for both sales and service. Safe travels on your 100-mile journey to us!
Unethical, false and misleading advertising. On the Oxmoor Mazda website, there are vehicles advertised as "certified pre-owned" for a certain price. In fact, the vehicles advertised are not "certified pre-owned" and if you want that factory certification and the accompanying warranty coverage, you will be charged $2500 additional for it.
Business response:
Dear Better Business Bureau, I am writing to provide an update regarding the recent negative customer review filed against our company. We have diligently addressed the concerns raised by the customer and I am pleased to inform you that the situation has been addressed. I would like to express our gratitude to the Better Business Bureau for providing a platform for consumers to voice their concerns and for facilitating the resolution process. We value our partnership with the BBB and remain committed to upholding the highest... read more
Great experience with Oxmoor! Tyler and Addy were great to work with and got us our answers quickly. He had the car cleaned and ready for us when we got there. We did have to wait a while for the finance portion but they were very busy on a Saturday so that was understandable. Straightforward process and after trying to work with others closer to us in Nashville, we are glad we worked with Oxmoor. Thank you!
Business response:
You're welcome! It sounds like you had a positive experience working with Tyler and Addy at Oxmoor. Sometimes, a little wait during busy times is understandable, and it's great to hear that overall, you found the process to be straightforward and efficient. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new car!
I bought a new Mazda CX-30 car from them on Friday January 12, 2025
Business response:
Congratulations on your new Mazda CX-30! We hope you're enjoying your new car, and if you ever need any assistance or have questions, don't hesitate to reach out to us. Thank you for choosing us for your car purchase!
Linda’s New CX-5 Turbo The sales process went fairly smoothly. Brandon was enjoyable to work with.
Business response:
We're so happy we were able to help you out! We look forward to your next visit! Take care!
Matt Ramser, our sales person, was fantastic. The rest of the buying experience not so much. We live in Florida but needed to purchase a car while in Louisville. The dealership assured us they would be able to handle the transfer. Upon returning to Florida we were informed by the Sarasota County Clerk that Oxmoor completely screwed up the deal. It’s costing us hundreds of dollars to get this car licensed where we live. I would not buy from this dealership again.Be careful.
Business response:
We're glad to hear you had a positive experience with Matt, but we're truly sorry to hear about the issues with the transfer and licensing process. We apologize for any inconvenience this has caused you. If there's anything we can do to assist you further, please don't hesitate to reach out to us. Your satisfaction is important to us, and we appreciate your feedback. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Adds taxable unremovable junk fees Found a vehicle I liked and was ok with the price online. When I was given the full pricing it had over $1600 in taxable unremovable junk fees added. $600 of that was a "dealership fee" which was described as "added to complete all the paperwork related to the sale of a vehicle, including the sales contracts, filings with the DMV, and any other paperwork." All of that is what the doc fee is supposed to cover.
Business response:
We appreciate your feedback and apologize for any confusion regarding the fees. It's essential for us to provide clear and transparent pricing to our customers. Your input will be considered to improve our pricing structure. If you have any more questions or concerns, please feel free to reach out to me. Thank you for sharing your experience. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
Frequently asked questions about Oxmoor Mazda
How is Oxmoor Mazda rated?
Oxmoor Mazda has a 4.6 star rating with 3,183 reviews.
When is Oxmoor Mazda open?
Oxmoor Mazda is closed now. It will open tomorrow at 9:00 a.m.
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