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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is the worst at paying claims. I have been without my vehicle for two weeks due to this company not having enough money on the credit card to pay my claim. This was the worst experience Ive ever had with a warranty company. I have paid my entire contract off in full and when as the consumer needed them they were not able to get my claim paid for due to insufficient funds on whatever form of payment they were using to my auto shop. They also tried to tell me it was my shops payment set up and thats why the paymen... read more
Business response:
<p>Hello ************************,</p><p>I am sorry you feel this way, however, we paid your most recent claim out on 5/10/2023 and we paid another claim out on 12/22/2022. The only claim we did not pay out was on 9/24/2021. Nonetheless, we have been diligent in paying out consistent claims on your policy, Ox has processes we need to go through in-order to pay claims. We are sorry if this process is not to your standards in relation to time.</p>
towed my car to the shop i go to. Claims process was a bit wonky, but ended up having my engine replaced. warranty paid for itself. just make sure u make ur oil changes and read that contract.
Business response:
<p>Hello ******,</p><p>Thank you for the Kind review, and thank you for being a valued member!. Ox is actively trying to make the claims processes easier, nonetheless, we are glad we were able to help!</p>
Had my coverage for like 6 months, had yet to make a claim, almost was thinking of cancelling, but then that engine check light came on. Turns out my evaporator? was messed and had to get it replaced. Whatever that thing is costed 1.5k. Thankfully i had my coverage, made my claim and they paid it.
Business response:
Ox is glad that we were able to assist you in this matter Dez! thank you for being a valued customer!
I have not made any large claims with their coverage, HOWEVER, I have been using the maintenance program and have not paid for an oil change so far.
Business response:
We love to take of our Ox Family *****, and we are in business to help people just like yourself. Glad we can assist you and Thank you for being a valued member!
Heard them on the radio, after getting my claim denied by Carshield & had a hard time cancelling it just left on overall bad taste in my mouth. First off call was easy, some back n forth over the phone. Made sure i read through the contract and then boom sensor gets messed up on my ******* i was only 2 months into the coverage and surprisingly enough they paid my claim. no problem. Will update review if something goes wrong but so far so good....
Business response:
<p>Hello *********,</p><p>Thank you for being a valued member! Ox is happy that we were able to assist you and look forward to assisting you further if you ever need **.</p>
I would give them no stars if possible! The person I spoke to today about getting a quote, (which is all I called for), got rude with me when I told them I was just shopping at the moment. This person kept pushing as to why I wasn't paying for the insurance NOW and AT THIS MOMENT! Very rude, too pushy!!! Then, this person hung up on me when I once again stated that I was just shopping. No thank you, no have a nice day, nothing! I WILL NOT be going with this company! If they tolerate rudeness from their customer service reps,... read more
I canceled within the 30 days and followed their protocols and sent in the cancellation form and I have not received my refund . ***************************
I was pressured into buying. The agent I talked to was very short when I called to cancel. He didnt say anything about reimbursing my payment. I asked to speak with his supervisor and was told that there werent any on the floor.I called back to customer service and was on hold for more than 30 minutes.
This is a bad company I would never ever buy from them or even recommend them to anybody. I tried to cancel my membership. I had to go to the attorney general of California and I'm having to go back. They were supposed to send me a refund on the 26th of April. I called I called twice. Now they're telling me that the check got lost and the mail. I don't know how to check can get lost in the mail when you have the correct address. They say they sent a check out yesterday which was the third of April and then it should be 10 to... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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