This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was misled into purchasing a warranty from OX Car Care, the representative explain the details to dress up the sale of purchasing a warranty from OX, which would be great for my vehicle after purchase I waited for the grace period and received a call to utilize the service, took my vehicle in for service and submitted a claim C/S played we don't have your claim and gave me the runaround, after two weeks they ask for service records for the vehicle, it wasn't explained in the beginning that service full records were a require... read more
I HAVE THEM FOR MORE THAN 5 PLUS MONTHS AND I STARTED A CLAIM AND NOW THEY DONT WANNA COVER IT. THEY SAID ITS A MILAGE PROBLEM. WHEN WE SIGN UP THE GUY SAID THE MILES DIDNT HAVE TO BE CORRECT, NOW I HAVE A CLAIM AND THEY DONT WANNA DO IT CAUSE THE MILES. THIS IS A SCAM AND THEY ARE TAKING FOLKS MONEY!!! I WORK HARD FOR MY MONEY AND THEY TAKE IT EVERY MONTH BUT DONT WANNA DO THEIR PART. **** AND ***********************.
Business response:
<p>Hello Mr. and Mrs. Johnson</p><p>I am sorry but the denial to your claim was due to you not providing the requested proof of mileage since the vehicle at the time of inspection had 148k miles, and the policy sale date was 01/26/2023, the carfax showed the vehicle had 146,154 on 10/13/2023. Your claim was submitted on 5/3/2023, hence the reason why we asked for verification of miles. This is made clear when we sold you the policy and was mentioned over a recorded line. Again we are sorry for the inconvicence.</p>
Called into customer service to see if I could extend my payment out due to some unforeseen circumstances and surprisingly enough they were able to do it. Been using them for maitnence, but i have a *** so knowing the insane labor costs im happy to have this coverage for when the time comes.
Business response:
<p>Hello *****,</p><p>Thank you for being an Ox customer, and Ox is happy to help in a time of need.</p>
got my claim paid 3x in a row already within a year and a half. Read thru ur contract and do what you're supposed to do and youll be good. thx ox paid for itself already
Business response:
<p>Hello ******,</p><p>We are delighted that you have enjoyed the service Ox has provided. We are also happy we were able to help you in *********** needs, thank you for being an Ox Customers.</p>
Ox car care they lie to customers about the 30 day policy. I called to cancel they told me I could not get my deposit back. It was only 5 days. *****************************
Business response:
<p>Hello ********************,</p><p>The payment for the 30 day money back policy is contingent on you emailing/ mailing a letter of cancellation, which is listed on your policy language. Your policy is superior which is governed by Direct ******************* Services and Not Ox Car Care, **** directly. You would need to email ************************* in order for a refund to be processed. We cancelled your policy over the phone out of courtesy, but typically the time for the refund starts when we receive written notice. We... read more
Almost got caught up with them. Beware my bank declined this initial set up charge of $75 twice. We got disconnected I called my Bank to question why they were declined. Took a look at reviews while on hold and told my Bank not to process as we were disconnected and their next step was a third person verification process. While on the phone with my bank Ox rep was calling me but I was told they ran the transaction a third time! The bank said the 3rd one went through. I called to dispute this as I was disconnected and didn't ... read more
Business response:
<p>Hello **********************,</p><p>I am sorry you went through this process, traditionally the 75 dollar down payment is not refundable if the policy is verified and accepted by the potential client. I am not sure who you spoke too, however, that person should have looked into your account to see that the down payment transaction was declined two times. Ox thanks you for bringing this issues up to ** and we will be looking further into the matter.</p>
I have filed a claim with your company. And was told that it would take 72 hours for a decision. It is now going on over 14 days and I just keep getting the run around and excuses to hold a decision on my car. I am disabled and very much need my car to get to my doctor ************ to maintain my health. I have already missed 3 important ************. Can you please get this resolved *************************
Business response:
<p>Hello ********************,</p><p>You called the Friday of when you made this review 5/19/2023, to which Ox notified you that we would be denying the claim due to failure to present Maintenance/ Service Records for your vehicle. You can feel free to initiate another claim but note that it is subjected to Ox's request for records.</p>
I had to deal with an obnoxious alleged supervisor named *******. Very unpleasant and unprofessional in her attitude. My issue was a simple change from single to auto payments. After dealing first with their processor Mepco and learning I had to make that change directly with Ox and after going through a long line of pressing different choices through their phone system resulting in a very frustrating 20 minutes I finally reached a human who turned out to be *******.
Business response:
<p>Hello **************,</p><p>I am sorry for the inconvicence, we thank you for bringing this to our attention and will be actively looking into the matter.</p>
I think that their practice is extremely unethical. There is no one individual you can talk to about a complaint. I have been trying to hear about a claim filed over 3 weeks ago, and in the mean time costing me $ ****** a week for a rental that isn't covered yet cause they haven't excepted the claim yet. Still just getting the run around. VERY VERY DISSATISFIED WITH THIS COMPANY......DO NOT USE THEM.....DON'T HAVE TO TAKE MY WORD...JUST ASK **** AT GULF COAST.
Business response:
<p>Hello **********,</p><p>I am sorry for the inconvicence, Ox is looking into the matter on why there is a delay. Thank you for bringing the issue to our attention.</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com