This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customers Beware....****************** charged my credit card and did not provide the monthly billing charges... and this has been going for over a month... I spoke with so called ***** and seems this person does not exist when I called back today. Spoke with ******* who refuses to transfer to to billing department. I highly recommend NOT signing up with Ox Car Care.. Ox Car Care ow me two processing fees of $75.00 for each vehicle. Also, their prices are outrages nearly $200.00 a month..
Business response:
<p>Hello ****************,</p><p>Thank you for your comment, I am sorry that Ox is not the extended warranty company that you hoped. However, just for insight the two 75 dollar charges were to start your policy for both cars, which were 109 and ***** dollars per month coming out to ****** in total. This rate is below normal, as each policy and vehicle is special case. The rate of the policy matters on factors of the car such as mileage, age, and condition. The value you get with Ox is by far one of the best in the industry e... read more
VERY BAD SERVICE AND COMUNICATION Do not buy OC care. On or about MAY 13 my repair was completed and paid for by ME.. even though ID card says that OX would pay with company CC!**** 9 and STILL waiting for my reimbursement check! I am paying interest on this money! Many calls and many VMs to no avail as nobody EVER calls back. when on hold, all i get is Chinese opera music for 15 minutes (my personal record). Last talked to a **** on 5/30 and said check re issued after returned. Huh? **** could not provide a date as the "sys... read more
Business response:
<p>Hello ************************,</p><p>I am sorry that you have a bad experience regarding claims but Ox does not handle *********** claim. You have a superior plan and if you look into your policy you will see the claims number listed for superior which is **************. Direct ******************* Services is who you should be contacting as we do not service customer repairs for this plan. Moreover, if you want to cancel you have to contact them as well. You can email your cancellation notice to DPWS at *****************... read more
Wasn't able to afford it as i moved, however it was easy to cancel for me. Took some time to get back into my bank but most things are like that. Never seen an immediate refund in my life. Take notes and look at the policy. **** probably get it again once i settle into my new place
Business response:
<p>Hello ****,</p><p>Congrats on your new place! We are happy to hear the cancellation process and refund went smoothly, Ox does hope you come back when you settle in. Thank you for the kind review.</p>
I took my car to the shop on the 15th of may the guy came out to assess it and no one called in a couple of days so the mechanic called I called everyday to see what the hold up they said it still under review. I need my car to get around, we cal each until the 31st of may and they said it still is under review so why do you pay for warranty if they dont do what they say this is horrible I want any answer.. it is the 6th of June and still no response
Business response:
<p>Hello*******,</p><p>I am sorry for the inconvenience, I have requested the claims department expedite the review process. Please excuse the delay.</p>
I am totally disappointed due to fact my bank info was used to purchase wingstop $41.63, after accepting service from your company. I am requesting my cancellation and my deposit be returned in the amount $75.00
Business response:
This is unacceptable, We will refund your money asap, moreover, if you could please contact our legal department at ******************************** we would like to do an internal investigation to see who might have done this to you.
They are a con .I tried to cancel and they want me to pay them to cancel I only had it 1 month.I don't even own the car anymore and I told them that but they keep harassing me.Running my blood pressure up.Crooks.
Business response:
<p>Hello ****************,</p><p>Seems there was a miscommunication here. you called in to make sure your payments were on 5/27, since you purchased your policy on 4/27. We confirmed this was true, when you didn't not make your payment on 5/27/23 Ox not only called you but we even mentioned we would defer your first payment. Typically we do not do this as the first payment is required by the customer, nonetheless, per your request on 5/30 Ox will cancel your policy. Thank you for notifying us.</p>
I purchased a contract with Ox Car Care and tried to call by phone and online to cancel. By phone it wouldnt allow me to leave messages and I couldnt log in with the welcome letter they sent me. I feel its a scam because I cant speak to anyone and they dont want customers to cancel. I want my refund back.
Business response:
<p>Hello ******************,</p><p>I looked into your account, seems like you spoke with ************** one of our customer service representatives the day you made this review. He did cancel your policy and your down payment is in the process of being refunded. Please note we will be processing your refund on your policy.</p>
** care is a joke!!! My ***************** went out and they denied my coverage and when I call they wont answer and when I emailed all the said was denied because of condition outlined in the contract. But I got all of my maintenance!!! They are a SCAM!!!!!
Business response:
I am sorry for the inconvicence on the matter, I will request the claims managers review your claim.
I was very disappointed with the way they did business. Trying to get someome to talk to or get service paid was close to impossible. It took the ****** manager over an hour to try to get confirmation for payment and I still gad to pay. It took them days to get a refund from the company and even to get assistance to file my claim. Any time of the day I would attempt to talk to anybody I was unable to get an answer.
Business response:
<p>Hello Ms. Ford,</p><p>I am sorry you feel this way, however, your general service policy has a limit on coverage, and we covered your oil changes both times per your two year maintenance program. I am sorry the policy did not live up to your expectations.</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com