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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I live in **. Bought an Audi Q8 from a Lexus dealership in **. The mileage is past factory warranty, so I purchased Ox's diamond coverage the same week. Just over a month later, the car died after a series of electrical failure messages a few minutes prior. Towed to repair shop. They determined it was the starter/alternator.Filed the claim. I and the repair shop called everyday for updates. It took several days before we got confirmation that an adjuster was reviewing the claim. Called everyday for 2 weeks before status went... read more
Business response:
<p>Hello **************,</p><p>I reached out to the legal department and they stated they never received the email. If you could please email the department once more, we will gladly review the matter. ********************************* Ox is sorry for the inconvicence and believe this matter should be reviewed further.</p>
On June 12th, foolishly joined Ox Car Care while driving home from work. When I arrived home, I realized I made a grave mistake of joining without reading the reviews of past customers. I immediately called Ox and requested to cancel my membership. I went through the process of speaking with management about why I wanted to cancel, and they stated they would cancel my membership and refund my $75. The next day I received an email from Ox still setting up my monthly payment. I explained AGAIN that I canceled my membership and... read more
Business response:
<p>Hello **************,</p><p>I have actually notified the Supervisor ******* to refund your money, I am sorry for the inconvicence and appreciate the notice. The representative you spoke to unfortunately misrepresented and never notified Cherish of your call. If he did, ******* would have took the call and heard your plea. That is our mistake and our customer service agents should not be handling issues in such an unprofessional manner, we are looking to make changes. Again Ox apologizes for this situation.</p>
This place is terrible. There process is not in favor of the customer at all
STOLE MY QUOTE MONEY. I visited a website that provided a list of car warranty companies in my area to compare quotes with. I called three warranty companies to compare quotes. ******* Auto was one of them. Each company asked for a refundable quote deposit to lock in the price and gave me up to 30- days to compare contracts. This was clearly understood by all. However, after deciding within less than a 10-day period one company gladly refunded my money. However, ******* Auto pulled a fast one on me and stated that it was a n... read more
Business response:
<p>Hello Mr. ************************ will be working with you our billing department to refund you on all your policies. Normally the 75 dollar down payment is non-refundable and if you are charged for the monthly payment. Then choose to cancel within that 30 day period we would refund the monthly charge, I don't believe this was explained to you.</p><p>Please excuse the error on our part. We will be refunding you no later than Monday.</p>
They are scam artist stay away from their plan. Do NOT out your money into this company
So disappointed with Ox car care. I waited for two weeks to get a claim approved and they denied me because I did not provide them with the previous owner maintenance paperwork and that was strange to me and my car is up-to-date and maintenance from day one and they still denied my claim and I dont understand
Business response:
<p>Hello Mr. ******************* claim was denied on insufficient car records, the car fax we have on file does not detail all the services that were done from prior and current ownership. I know this is a inconvicence and may sound absurd to ask for documents prior to your ownership. However, our policy for claims does ask for it. I refer you to the following on *********:Agreement holder responsibilities>Instructions to be followed in the event of a Covered Breakdown>D. Furnish the authorized repair facility with receipts ... read more
i needed a fuel pump replaced myself and my mechanic could not get any responce to fullfill thair agreement. we have been trying to get this problem resolved for over a month with no results. i am very disapointed with this compay. started paying back in february. i would like to cancel and get reimbursed for the money they received from me. ****************************
Business response:
<p>Hello ****************,</p><p>Your claim was denied on 6/1/2023 notice was sent to *********** facility regarding the repair needed. The denial was based on incomplete service records, we emailed you on 5/18/23 requesting the need for maintenance records and received no reply. Ox does not mind issuing you a pro-rata refund, we would just need you to fill out the letter of cancellation located in your policy handbook, once we receive that along with the certified odometer reading. We will process your pro-rata refund, plea... read more
I bought this warranty after I bought my truck used so I thought I was covered. After taking it to a transmission shop they submitted the claim and ox asked for maintenance records. I do all of my own engine oil changes to save money and it is a very simple process. They denied the claim because of this, even though engine oil changes have nothing to do with the transmission having issues, the gentleman at the transmission repair shop told me that he does not understand this logic either. I did find the old carfax that came ... read more
Business response:
<p>Hello Sir,</p><p>I am sorry for the inconvicence but the policy is clear when it comes to claims regarding the need for service records. </p><p>Please view the following on ********* of your policy:Agreement holder responsibilities>Instructions to be followed in the event of a Covered Breakdown>D. Furnish the authorized repair facility with receipts evidencing the continuation of service requirements.</p><p>Moreover, the policy is also clear when it comes to definitions stating the vehicle must be taken to a certified rep... read more
Very unprofessional and they take your money and misinform you about info i would never in ********* with this loser a** company!
Business response:
<p>Hello ************************,</p><p>I am sorry that you had a poor experience with customer service, we are actively making changes to make the customer experience better. We will be refunding your $75 dollar down payment. Again, we apologize for the inconvenience</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open at 7:00 a.m.
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