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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not only did I wait for more than 45 minutes to get a live person on the telephone to cancel this service but I was led to believe that any money that I paid towards the service would be refunded. Only to be told by their customer service representative that the initial payment would not be refunded. Run away from this one. So disappointed in their falsehoods
Business response:
<p>Hello ******************,</p><p>Ox apologizes for falling short to your expectations, we offer a 30 day money back guarantee. Your cancellation falls under that as you purchased the policy on 6/29/2023 and you cancelled on 7/10/2023. We will be refunding your Down payment this week, again we apologize and this error will be mentioned to Customer Service.</p>
Please share if you care anything about your money please please dont waste it on this company they are a scam I repeat SCAM I have written many reviews and will continue if I can save 1 person from losing their money it will be worth writing all of these reviews look how many people above have lost money trust you will be next if you sign up for this Scamcall *********** company first and ask them about this company and do they pay any claims if you just look at the amount of negative reviews in the past 6 months its mind b... read more
Business response:
<p>Hello ********************,</p><p>We looked into your file and saw that Ox did not represent you in *********** claim. If you look at your policy you had a Superior 75 policy which is administered by Direct ******************* Services (DPWS). Ox does not handle any claims in relation to your policy as we are merely the broker for this policy.</p><p>You cancelled due to a denied claim that Ox had no voice in, I am sorry that your claim got denied by DPWS, however, there was nothing Ox could do on our part.</p>
stop do not let them take your money i got a policy today and he didnt tell me about it would be a 50 pre. policy. he transferred department and she told me about the 50 pre. on repair of the bill. i have call 3 times and nobody will talk to me about me getting my money back fo the down payment today. everybody keep putting me on hold and then the car cut off. wow
Business response:
<p>Hello ****************,</p><p>Thank you for your review, I have notified our billing department to refund your Down Payment. Ox apologizes for the inconvicence</p>
I am lodging a formal complaint due to the deplorable state of customer service provided.After submitting my car for repairs, I received a rejection notification a staggering two weeks later.They demanded that I procure a comprehensive mechanical history of the vehicle dating back to 2014.Consequently, I expended $64.00 on a carfax report to obtain said mechanical history. Subsequently, I submitted the aforementioned carfax report, along with all other maintenance and upkeep records pertaining to the vehicle.I acquired the v... read more
Business response:
<p>Hello ****************,</p><p>Thank you for your review, our claims department denied your claim due to insufficient oil change records, it does state this in our policy language when starting a claim. Since you feel this was an error, please email ******************************** so the department can do a comprehensive review on the matter. We look forward to hearing from you, and coming to an amicable solution.</p>
Ive been on the phone to make a claim for over an hour. Still no answer yet. I called yesterday to receive a call back know one called
I wouldn't recommend this company to anyone. Their cancelation policy puts you on a merry-go-round. I'm still waiting for my refund.
Business response:
<p>Hello **************,</p><p>Thank you for your review, however, just yesterday 7/6/2023 you were told by our claims representative of the need to provide your policy administrator your request for refund. Ox Car Care, **** is merely the broker on your policy and not the plan administrator. The administrator is Direct ******************* Services (****), ************. This is a common mistake as Ox is the face of the policy but if you look at your policy on page two to the left hand side you will see the **** logo, address... read more
This company is nothing but a scam nothing but a scam. I am looking for a lawyer I'm going to try to *** them for everything they are just terrible terrible terrible.
Business response:
<p>Hello ******,</p><p>I understand that you elected to cancel your policy on 3/28/2023, a decision that seems to have stemmed from a repair claim pertaining to your vehicle's axle. This claim was lodged on 3/9/23, and we subsequently received notification from *********** facility that you continued to operate your vehicle that same day despite knowledge of the existing issue. This led to the denial of your claim, as operation of a vehicle with known issues falls under our policy exclusions.</p><p>Our legal department is pr... read more
Ox is one of if not the worst company I have ever dealt with in my 76 years. They are impossible to get in touch with, will not return left messages, owed me $ 104 from March 28 to June 28. Then sent me a check for $60 even though I had provided proof of cost. I'm taking steps to *** them, get $ back that I have religiously paid since December. I hear there ads on the radio and they are complete lies. There should be a suit from all there customers. They belong in jail!!!!!!
Business response:
<p>******************,</p><p>We reimbursed you for your oil change, that is why you received the 60 dollar claim. You called inquiring on this process on 1/13/2023 and then again on 5/15/2023. You have since been paying your policy as it is active, Ox is unaware of any cancellation or any monies owed to you in the amount of $104.00. Please contact our legal department at ******************************** to speak about this matter further. We look forward to hearing from you.</p>
Like every other review I've read, Ox is the worst. My vehicle has been sitting in a shop now for a month. My vehicle AC needed repair and a single coil pack.Ox sent an email from their adjuster stating they needed my vehicle service records. Why would I need a service record for an AC and a coil pack. Those things wear out after time. This is the reason I purchased an extended warranty. Nevertheless I obliged them and submitted the service records. A month later still nothing. I have attempted to call them left messages to ... read more
Business response:
<p>Hello ******************,</p><p>We understand the items that were requested aren't related to service per say, but requesting these documents are part of the claims process as you will read in your Policy hand book. Nonetheless, this determination is not permanent as stated in the denial letter that was sent you by our claims manager. Again if you believe this was an incorrect decision please contact claims at *********************************.</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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