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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was mislead into buying their services. The agreement they sent me was nothing like the one the salesperson told me about. I feel like I've been tricked. Would give no stars, but I have to give one.
Business response:
Hello, **************, Please excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc.. Here, you are requesting that you would like to cancel your service due to having concerns regarding your policy. If you wish to cancel, please complete the cancellation section in your policy booklet. You can email the completed cancellation section to the email address********************************. If you have any questions or concerns pertaining to this answe... read more
I canceled this policy more than 2 months ago, well within the cancellation period to get a full refund of the deposit and the early monthly payment they collected (before the 30 days). Luckily I decided to cancel, I can imagine how bad they can be if I submit a claim based on the previous reviews. I called MEPCO (the 3rd party company that collects the payments from them) and they said ******* did not authorize the refund yet after 5 calls) I have not received the return of the deposit and first payment and the customer ser... read more
Business response:
Hello, Mr. ********************** excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc. First, your policy provides a 30-day money-back guarantee. Here, your deposit has been refunded and your balance will be paid outin accordance with what you paid into the policy and our policy guidelines. If you have any questions or concerns pertaining to this answer, please do not hesitate to contact us directly. Thank you for your time and consideration in th... read more
Ox is the worse they billed me every month and every time I filed a claim they didnt cover it please do waste your money with this company they talk a good game and never honor any claims
Business response:
Hello, ************, Please excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc. You are stating that you are unhappy with your service due to not having your claim not being approved. Since then, you have canceled your policy but if you have any questions or concerns pertaining to this answer, please do not hesitate to contact us directly. You can email us at the address ********************************. Thank you for your time and consideration i... read more
ALL the high praises on all their commercials. The truth is... It's really bad. They have no problem signing you up. When something actually breaks and you need them, they delay the process as long as they could and pictures is NOT enough. They send an adjuster to look at what's broken, you have to wait until they approve it before they can work on it. My van would have been done 2 weeks ago and I'm still waiting. Very hard to reach anyone on the phone with the claims department and they pass you around like they don't know ... read more
Business response:
Hello, *********************,Please excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc.You are stating that you are unhappy with your service due to not having your claim not being approved. Since then, you have have inquired regarding a claim but ifyou have any questions or concerns pertaining to this answer, please do not hesitate to contact us directly. You can email us at the address********************************.Thank you for your time and con... read more
I couldnt find a dealership or a mechanic that takes ********** . I canceled the policy and they are telling me that I cant get my money back. I didnt try hard enough.
Business response:
Hello, Ms. ******************* excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc.You are stating that you are unhappy with your service due to not having your claim not being approved. Since then, you have canceled your policy but if you have any questions or concerns pertaining to this answer, please do not hesitate to contact us directly. You can email us at the address ********************************.Thank you for your time and consideration in ... read more
It has been 56 days since the ****** ************ received the certified letter that I sent requesting a refund for the July 5 premium of $177.21 which was erroneously deducted from my bank account & I have received no response from anyone.Prior to my July payment due date, I called customer service to terminate my coverage; however, it was not cancelled & consequently, I was charged the $177.21.After discovering the charge, I contacted Ox on July 6th & 7th; however, I could not reach anyone in customer service even after ma... read more
Business response:
Hello, ********************, Please excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc. First, your policy provides a pro-rated refund of all monies paid into the policy, excluding the down payment. However, you need to send Ox Car Care a certified odometer reading.You can email the certified odometer reading to the email address********************************. We can proceed with the pro-rata fund request once Ox Car Care Inc. receives the certif... read more
I cancelled this policy 30 days ago, well within the cancellation period to get full refund of deposit per rep when I purchased. I have not received return of deposit and cannot get anyone on the phone. Yet they continue to call to see if I want coverage. It seems the only time someone answers us when they are trying to make a sale otherwise they ignore you. Send me my money, now!
Business response:
Hello, ****************, Please excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc. First, your contract comes with a standard refund policy. We will be refunding you in the next 7 to 14 business days. If you have any questions or concerns pertaining to this answer, please do not hesitate to contact us directly. You can email us at the address********************************. Thank you for your time and consideration in this matter. Sincerely,... read more
********** does not get any stars from me but to submit my complaint I had to give a star they will take your money accuse you of lying about your vehicle even with proof of car history you can not talk to anyone other then the floor team their supervisor sticks to the same script and doesnt make the situation any better the adjuster is the manager but is never available I wouldnt trust this company with your money
Business response:
Hello, ************************, Please excuse the delay on the matter mentioned above. We understand your concerns and strive to resolve the issue at OX Car Care Inc. You are stating that you are unhappy with your service due to your claim not being approved. You can ask the claim to be re-evaluated, and we can submit it to the ***************** for additional review. Please let me know how you would like to proceed. If you have any questions or concerns pertaining to this answer, please do not hesitate to contact us dir... read more
If I could give Ox Car Care 0 stars I would.My experience with Ox Car Care is less than satisfactory and stressful.Ox Car Care charged my credit card 3 times on 9/8/23, 9/10/23 and 9/22/23. I attempted to dispute the duplicate charges with them and they are saying that they do not see the payments as they use a third-party company, Mepco to collect payments. Ox Car Care advised me to contact Mepco. I was advised by Mepco that they received the duplicate payments as they were able to trace them. The payments were applied to s... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,556 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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