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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a great website, saved me from signing up and having headaches. Thumbs up.
Business response:
Thank you for the review
Ox Car Care is a scam!! I submitted a claim and was told the parts were not covered. The sales agent said all repairs are covered. Their commercials say the same! When I asked why the parts werent covered I was told to check my contract which the company has yet to provide me with. The fact their sales staff and commercials say all repairs are covered is a bait and switch!
Business response:
<p>Hello **************,</p><p>I'm truly sorry to hear that you're feeling as if you were scammed, but please allow me to assure you this is not the case. Upon your policy purchase, we sent the policy booklet to the email address you provided us with, ********************. We also mailed it to your home address, however, the booklet was returned to us.</p><p>In addition to these attempts, we made calls to you on 5/16/23 and 5/20/23. Both of these calls unfortunately went to voicemail. We left detailed messages explaining the... read more
******* , I was very disappointed with this company as a whole from start to finish. First of all you can't reach anyone in claims when you have an issue. Secondly when they say they cover all the major parts is misleading. My water pump went out and for my vehicle that meant they had to remove the engine for this to be done. By doing so that means that you replace the seals and gaskets because you can't reuse them. Ox refused to cover parts seals gaskets needed to or the job. The end result they only covered the water pump ... read more
Business response:
<p>Hello ****************,</p><p>I am sorry for the inconvicence on this matter, however, this is why we give a 30 day money back guarantee and suggest that our customers review the policy prior to purchase. We encourage questions, so that there is full transparency on any issues within the policy a person may have. Ox is sorry that the policy did not live up to your vehicle demands.</p>
Terrible communication, I had to call daily with hold times between ***** min, as did my dealer/shop. Took weeks before anyone would do anything with our claim or even respond, then again to get an inspector out. Our car was in the shop for over a month with a problem that was diagnosed in a day, parts fully available, all the waiting was for Ox to do anything. Luckily the shop was patient and let us hang onto the loaner but this is completely unreasonable for someone not so fortunate. Stay far far away from this company.
Business response:
<p>Hello ************,</p><p>Ox is sorry for the delay in service, we are trying to make this process more streamlined for the customer. We do appreciate your review.</p>
Need to be investigative for scamming people out money I had claim they paided 25%I had to pay the balance,my second claim was not paided and I been call for over a month cannot reach ox and if I do talk to someone I get the run around
Only gave 1 star because u had to. DO NOT TRUST THIS COMPANY WITH YOUR MONEY. I purchased a policy and have been making payments for 3 months, o my for them to continuously contact me saying theyre missing payment. This is every other day, LITERALLY. Every single time I tell them Ive already made a payment and proceed to give them a confirmation number. My car broke down and need to be worked on but I couldnt use my warranty because they made it seem like I havent made my monthly payment. Therefore Im now out of transportati... read more
Business response:
<p>Hello ****************,</p><p>Thank you for your candid review, I am sorry for your experience with Ox was poor. However, it is important to mention regarding the phone call with ******* the reason why he hung up on you. Note that during the recorded call, where he was trying to help you regarding your cancellation that you called him a "little white man" further mentioning, "hurry up before you get beat up." Respectfully he was in his right to hang up on you as you were insulting him over the phone. This behavior is not ... read more
After calling last week and being told my new service would cover an *********** I was shock not only do they dont cover oil service but only ******** As a new customer I was so disappointed as too many miscommunication is thru out this company. One good thing they did Cancel *********. Buyer beware. BBB NEEDS TO REVIEW MORE ABOUT THIS COMPANY.
Business response:
<p>Hello Mr. ****************** you for your review, your message has been heard. However, the 2 year prepaid maintenance program on you policy depicts what is covered regarding oil changes. You did have 30 days review the policy with a money back guarantee to ensure the policy fits your needs, moreover, we encourage all of our customers to have it reviewed in that time period.</p>
This company is al total rip off! People please do not waste your time or money. I will be filing a complaint with small claims court. I took my vehicle in because I had a oil leak,within 20 minutes my claim was denied. I could not get anyone to speak to me.When they finally called me they said the part was not covered.The guy at the shop looked at my warranty and said it was. Total ****************
Business response:
<p>Hello ******************,</p><p>Thank you for your review, however, what you said is a misrepresentation of why your claim was denied. Your claim was denied for the following reasons: The CV axle would be covered but the repair facility listed it as just being SOAKED in oil due to a timing cover leak, which is not a covered component on your policy. The condenser would also be covered but it was bent and we do not cover components due to physical damage.</p><p>These reasons were represented to you and *********** facility... read more
This company has had my claim under review since June 13, 2023. I call every day, and its still under review. There policy says within ***** hours the dealership will know if theyre going to cover the repairs. They should cover the repairs because I have the diamond package and they cover water pumps. One of there agents said they should cover it. I pay my bill on time, and this is the customer service I receive. I also have to wait on the phone for at least a hour before anyone answers.
Business response:
<p>Hello ***************************,</p><p>The ***************** called you on 6/19 and today 6/20 to get more service record information on the car. I am sorry but I believe you have the the ***** hour notice mixed up with roadside assistance. Claims is not limited to a certain time, we are sorry for the inconvicence, however, please call into claims ********************* to provide more information regarding the car.</p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is open now. It will close at 4:00 p.m.
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