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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give a negative stars on this I would! How is this sham still in business? My vehicle is literally in the shop right now because they refuse to pay the claim to the repair shop! They keep asking for the impossible ORIGINAL MAINTENANCE REPORTS! Ummm isnt that CarFax? Apparently not enough, I purchased this car beginning of 2022, and they want me to pull this reports from where my A$$? This needs to be shut down!
Business response:
<p>Hello ********************,</p><p>Thank you for your review, I am sorry you feel this way. However, the request for maintenance records is a standard request when it comes to initiating a claim within the industry. I understand that you would assume the Carfax report would satisfy this rule, however, that is not always the case as not all Carfax reports are the same. In your case it does not detail the information to move forward with the claim and Ox needs further information to justify the repair.</p><p>If you have furt... read more
I had acontract with ******* care for three months. And my truck broke down in ****** *****. I called for emergency towing. I was told I didnt have service and they couldnt help me. I ended up having to come for towing myself and getting towed to a car dealer to get my truck repaired I spent well over an hour and a half on hold and trying to get things resolved for towing. Later, when I called ox car care about the response that I receive when trying to get service, the gentleman on the other end was very rude calling me a l... read more
Business response:
<p>Hello ************,</p><p>There seems to be a miscommunication sir, and ** does apologize for that. We also thank you for notifying us of this, the day your broke down roadside assistance did contact us regarding your coverage. The roadside assistance company mentioned that you were not covered, however, our customer service manager notified the roadside assistance company that we would pay for the tow. No bill was ever sent to us, again we are sorry you went through this and eventually cancelled the policy.</p><p>For you... read more
Good Evening,I'm a very upset customer. I called on 7/12 to purchase warranty from Ox Car Care. I called twice. I spoke to ************************* and first and then ***************. ***** started out profession and very knowledgeable. The conversation went for a bad turn. I told her, that i need to speak to my family about the coverage before signing up. My father told me about Ox Car Care. She asked me, is it that I don't have money? I got upset and was very offended. Someone such as myself, being in the customer service... read more
Business response:
<p>Hello Ms. *********************** you for your review, the situation has been taken care of. I can not give mention to internal matters but I can assure you that the situation has been sorted out. However, regarding your due date the notes state that your first payment is due on 8/12, which is what is stated in your call.</p><p>We are sorry for the the actions of ******************, but we are glad that the call ended up being pleasant.</p>
Buyer Beware!!!!This is the worst **************** out there!!! We tried filing 2 claims and they never got back to us. We paid for this c*** for a year and got nothing in return. We asked for the last charge to be removed since they wont do anything and they flatly said no. What a SCAM this company is. They dont stand by anything. *********************.
Business response:
<p>Hello ****************,</p><p>Ox is sorry for the struggle you have faced, however, we have no record that a claim was started. Please advise how you sent in your claim and if they were sent to *********************************.</p>
I had the most horrible service with them they claimed everything would be covered but when it came to the diagnosis of my car they didnt cover no parts claim was denied and I had to pay 600 and something dollars to get my car back cause the claim didnt go thru as told so the diagnostic test would be covered but it said anything involving engine problems or air conditioning issues would be covered but it wasnt and while car in shop needed a rental that wasnt covered at all I had to pay all myself and was told it would be rei... read more
Business response:
<p>Hello ******************,</p><p>Ox apologizes for not providing further context to the denial, *********** facility repair estimate to Ox included a diagnosis of both the A/C and your Airbag. They found your A/C was working find and just filled the refrigerant, note that your policy does not cover this repair.</p><p>Secondly regarding the airbag, the bag needed to be replaced and *********** facility requested if these items were covered under the policy. Which, we notified them that they are not. Ox understands your frus... read more
I am a service manager at a repair facility. I have a customers vehicle here that has an *********** Policy. I started a claim 6/16/23. ** sent an inspector out that verified the failure. They are now asking for FULL service history. The customer purchased this vehicle less then a year ago. He sent in a bill of sale with the date and mileage of when he purchased the vehicle and the maintenance/ repair records he has done since he purchased the vehicle. The claims adjusted stated the customer needs to contact the ORIGINAL own... read more
Business response:
<p>Hello Sir,</p><p>I have no way of confirming if this review is true, as you are not the customer nor do you provide any information relating to the alleged customer. We thank you for your review but we need some sort of verification to confirm what you stating is fact.</p>
The ** worst warranty ever OXCARCAE!!!!!! My husband purchased this warranty in October 2022 on my ******** ***** The car was total and we transfer the warranty over to my 2017 ****** Altima that I purchase in February 2023. The wheel bearing went out on my car in July 2023. They found every reason in the world not to approve for me to get my car fixed. First the mileage was wrong then they needed proof of all maintenance done to the car. I went back-and-forth with them. Got everything they needed for them to tell me I neede... read more
Business response:
<p>Hello ****************,</p><p>Ox apologizes that we failed you in your potential repair claim, our claims department was simply following the policy terms when it came to your claim. Nonetheless, we thank you for the review.</p>
Worst warranty company ever I signed up with them pay $180 a month. I got an issue to get my car serviced they ask me for the service agreements for the life of the vehicle. I have only owned the car 2 years, The car is a 2015, they wanted me to call the service station that serviced the car from 2015 up to the time I took ownership....this is straight bull s*** my car has been setting for 2 weeks and I still can't get it fixed and I can't afford it. So don't go with ******* they are full of c***
Business response:
<p>Hello ********************,</p><p>I am sorry for the inconvicence on the matter and if you were told any information relating to maintenance needed for life of the vehicle, this is in correct. We need records from when you purchased the policy to date, so this would be from 5/26/2023 to date. The documents you gave to us does not show that, and the Carfax is insufficient as the last know date of maintenance is presented is 02/12/2020. If you can get us a recent oil change document from 05/2023 with the vin number, and mil... read more
I am so disappointed and feel like this company is huge in lying to customers. We have had 1 claime made and denied because our master cylinder broke on Friday on vacation and ox didn't respond. So we paid for it thinking ox would reimburse us since they are closed weekends and they denied it cause we paid. Then we made a claim just recently to have our a/c fixed (we live in az, 105 today) and their accounting department is having an issue and we are one of the customers effected. Wow. Worst company ever and would not recomm... read more
Business response:
<p>Hello **************,</p><p>We are sorry for the inconvicence, however, I can assure you that even though we are closed on weekends. The claims email that listed in your policy would have still went through. The approval would have taken a few days to process, and would not have been approved that day. Nonetheless, it would have been an expedited claim.</p><p>If you are requesting your pro-rata refund for your policy, please follow the process listed in your policy booklet that was sent to you after purchase. If you do no... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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