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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**************** is horrible. You can never get anyone on the phone and they do not call back. They have no problem taking my money on the first of each month. I have numerous messages and no one returns my call
I recently had the unfortunate experience of dealing with *********** warranty, and I must say it was nothing short of a nightmare. From the very beginning, their customer service was abysmal, and their handling of my claim left me utterly frustrated and disappointed.First and foremost, ******* insisted that I provide them with records of every single maintenance procedure performed on my vehicle over the past 12 years. Considering I had only owned the car for three years, this demand was completely unrealistic and downright... read more
Business response:
<p>**************,</p><p>We understand your frustration but as our claims manager mentioned to both you and your attorney, your engine showed failure and you were notified by *********** facility of the failure. You then ignored it, purchased a policy, and made a misrepresentation over a recorded line of your alleged engine being sound.</p><p>Our claims manager found this discrepancy and mentioned the issue, you hold the position that your engine was fixed, however, your own repair facility stated otherwise.</p>
I contacted customer service to cancel my ******** was ox there very rude customer service very rude they asking me why do I wanna cancel? Thats not good enough answer so finally I got somebody to cancel it. I just got the policy on 3 August 2023 so when I decided to cancel and talk to cancellation they charge me $50 for each vehicle, and thats the way it is with them. I was never told if I cancel they were going to charge me $50.00. For each vehicle I havent even use the policy I just got the policy in a month hasnt even be... read more
Business response:
<p>Hello ******************,</p><p>I am sorry for the way you were treated by our customer service department, Ox strives to make the customer experience pleasant. We will be looking into the matter further. Thank you for your honest review.</p>
This company is a total scam I called they quoted me it's ****** A month for 24 months for ***** Miles of coverage lol ??????????Anyone that does business with These scammers will be taken for a ride told the sales man on the phone no I'm not interested he kept insisting I needed to pay him only ***** to sign up and it's only if I wanted to cancel the sure they must think people are retarted I recorded the whole conversation and am reporting this to my state attorney general to try to put them out of business in my state
Business response:
<p>Hello Mr. ****************** am sorry that you feel this way, however, we have helped numerous people with their auto claims with the same amount and even more. Nonetheless, we will await your AG claim, and further the conversation there. Thank you for your honest review.</p>
I wish i would have looked closer at the reviews for this coverage company. I currently have my cart starting its first claim today. The dealership found it hightly irregular that you can not speak with someone about the claim and they have to EMAIL the claim to them and that it take 24 to 72 hours???? Why so long?Also, we had to get a rental......mind you i have Diamond coverage, top you can get with Ox, and you have to have 8 labor hours for the rental to be covered. This while they are taking 24 to 72 hours to just get ba... read more
Business response:
<p>Hello Mr. ******************* you for your review, we understand that the claims time period and the way we handle claims can be odd. However, our claims department is handling multiple claims a day as we cover people all over *****************. This is why the claims process, please keep us updated on your dealings with the Claims department.</p>
In short; Ox Car Cares Organization. has a practice of using needless delay stalling tactics, and professional ineptitude; all in an apparent attempt to frustrate all who would request a refund. In fact, I believe Ox Car Care uses these tactics as a Business Model and or strategy in an attempt to exploit customers. It's my experience that Ox Car Care as an Organization anticipates and plans for the accumulating frustrations that would eventually cause any customer requesting refunds to consider all the Hoops and Hassles to b... read more
Business response:
<p>Hello ****************,</p><p>Thank your opinionated assessment of the company and how we make profit. I can assure you that we do not deal with stalling tactics, or try to frustrate the customer. Your refund will be coming Sir, we as for your patience, nonetheless, it has been sent out.</p>
I feel like my warranty is more than just a piece of paper- it's a promise. A promise that my car is fully protected and that I am taken care of as a customer.
Business response:
<p>Hello ******,</p><p>You are correct! the policy is a promise, a promise that Ox will always have your back on any repair you need!</p>
The peace of mind that comes with having a warranty with Ox is priceless. I never have to worry about unexpected expenses or breakdowns.
Business response:
<p>Hello ******,</p><p>This is the exact reason why our CEO started the company, was to give people like yourself peace of mind.</p>
Chose Ox Car Care over Carshield and others due to the constant commercials on WDBO in ******* during their normal broadcast day (********, *************************, Hannity) and after a detailed sales call where it was emphasized by ****** that all complex electronics including all LED screens, touch buttons, cameras, monitors, etc, I negotiated a 5 year/100,000 mile service contract with 2 years of maintenance for a reasonable $4200 for my 2019 Cadillac Escalade. I purchased this vehicle at a very good OTD price knowing i... read more
Business response:
<p>Hello **********************,</p><p>I am sorry that ** was not able to assist you, and these issues are primary reasons why we give a 30 day money back guarantee when it comes to all of our policies. We feel this gives adequate time for all to read and review the policy in full to ensure that the policy works for the consumer. </p>
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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