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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
******* Care has had a negative impact on me. They only care about you paying your premium and the 30 days money back is useless because you might not need them until after the thirty days. The say they offer this and that but they really don't. My car has been at the shop for longer than a month and no the so called adjuster doesn't answer any calls, its always a call center type environment where they will relay what your concerns are to the person supposedly handling your claim. **************** is important to me and the... read more
Let's start off by saying ox car care is a joke. Now this is coming not from the consumer but the mechanic doing the work for the consumer. This is my review of ox car care. I met with one of ox's insurance adjusters he informed me that he was also a master cert tech (joker) didn't know his a** from his elbow. Ok so beyond that he wanted me to tear down the cars parts so he could inspect them. Why do I need to take apart my customers car for inspection (BS) inspecting a car does not require it to be taken apart. I'm not goin... read more
Business response:
<p>Hello ****************,</p><p>Thank you for your candid review, obviously you do not have a copy of our policy. So let me enlighten you as to why our adjuster and our inspector asked for a tear down, the inspector must have found something wrong with the car that needed to be further inspected and a tear down was warranted. You are free to your opinion, but inspection is specifically listed in our policy when it comes to a mechanical breakdown, again if you had a copy of our contract (which you can get on our website) the... read more
I would not speculate on OX, just avoid them. They are just another warranty you probably will never need and if you might, you will find allot of the hype and hidden fine print guidelines you were unaware of that voids their coverage...which is certainly found in all aftermarket scam warranties.
Business response:
<p>Hello ****************,</p><p>Thank you for your review, we would like to speak about your comment of our business. Give us a call when you have the chance, I would like to tell you how we are above the reset and show you that we are not like "aftermarket scam warranties"</p>
On August the 3rd they took money out of my checking account without my permission told me I would receive a refund that was on the 4th of August still haven't got it today is the 25th called them now they told me they're going to mail me a check lightly story but I'll give him benefit of the doubt. I thought when somebody takes money out of your account without your permission it's stealing but they don't like that word.
Business response:
<p>Hello ******************,</p><p>We issued the 75 dollar refund on 8/28/2023 to the credit card ending in ****. However, during the process the request was declined; Ox is under the impression that you have cancelled that card. We will send the 75 dollar down payment in the mail, however, it may or may not be received within the 10 day period you mention. I am only stating this because you have threatened legal action. Thank you for your review.</p>
Had to wait 55 minutes before I could speak to a claim adjuster. It took them 5 days to respond to a repair invoice. **************** staff are rude. Many calls were made for updates and I receive a different excuse every time. Unprofessional company.
Business response:
<p>Hello ************,</p><p>Thank you for your review, currently Ox is trying to make the claims process and customer service experience better. Comments such as yours helps with laying a solid foundation for the growth of both departments. Thank you again.</p>
OX Car Care doesn't have any lines of communication with customers. I have tried to communicate with them without success, but I can get through successfully when it's time to pay my premiums. I had an oil change on June 25, 2023. They advertise free oil changes. I sent them the receipt from that service, and have not heard from them since. I've called them numerous times without any success. Instead, I'm forced to listen to ads on the phone, then the phone hangs up. Twice I called the payment line and one person told me tha... read more
Business response:
<p>Hello ******,</p><p>please contact ************************************* and we will have someone contact you immediately. Please excuse the delay.</p>
It's funny how all the 5 Star comments in favor of ox car care are from "supposed" customers who it seems have NEVER EVER had to use ox car care but are extremely happy from the promise of service to be provided for them..I will not be surprised if ox and their employees are writing these favorable reviews!!And the comments are 3 to 4 lines long and sound similar..Something is fishy here.
Business response:
<p>Hello **************,</p><p>Thank you for the your review of our BBB comment page. All comments on this page are from actual customers, however, you are free to speculate.</p>
Ox car care will lowball you and not pay total of repair bills. Had a $5000 repair bill from ****************** and Ox. Only wanted to pay **** to repair steering rack totally outrageous
Business response:
Thank you for your review ****************. The detail of prices of parts are subject to lightly used parts as stated in all of our vehicle policies, we apologize if this certain area of the policy did not fit your needs. This is why we have a 30 day money back guarantee and **************** of our customers to review the policy in details to see if it fits their needs.
I called this company because I heard their advertisement on my *********** as I was traveling from *******. I decided to give it a try. A man by the name of ********************* answered my call. He was very rude and tried to convince me to pull over and subscribe to the policy for a fee of $75. **** explained to me that my policy would cost me $280/month. After I told him that cost was too high, he finally went all the way down to $130/month but I had to give him my financial information immediately. I did not want to be ... read more
Business response:
<p>Hello ******************,</p><p>Thank you for your honest review, seems that there was a communication breakdown between representatives. Unfortunately, our managers do get a lot of calls, and at times they are not as streamed lined as this one seemed to be, I understand your concern and need to protect yourself.</p><p>I am sorry we, were not able to give you fantastic coverage for your vehicle along with amazing customer service, but this review does help us. Ox will be making moves to improve the onboarding process, and... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.4 star rating with 3,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open tomorrow at 7:00 a.m.
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