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Ownwell
- Finance
- Austin, TX
About this business
Location details
1703 W 5th St, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely difficult to cancel services. I emailed Ownwell last year asking them to cancel all future property tax appeals and delete my account. They only canceled for that year, then tried to sneak in another unsolicited appeal the following year without my consent. If you dont check your email regularly, youll be hit with a surprise bill.When I called, I was put on hold for a long time, and even then, it was a hassle to get my account fully deleted. Theres no easy way to cancel onlinethe option is usually greyed out, and t... read more
Business response:
We are very sorry for your experience. When you canceled in 2024 we should have verified with you if you only wanted that year's appeals canceled or future years as well. The deadline to cancel with Ownwell is 2 months before the filing deadline of May 15th, which is why the option to cancel in your account portal is greyed out after March 15.At this time we are exeperiencing higher than normal call volume, so we apologize for the delay you experienced in getting this resolved for 2025 moving forward. Our intention is to pro... read more
I heard of this company. Started the process to just see what options they offer, services, etc. Next thing i know wheels are moving. I cannot cancel. I was never asked to approve or ensure i wanted to allow this. I did this less then 24 hours ago and it seems i cannot cancel, their support email is not a functioning email address. Cannot reach support. Seems like a scam.
Business response:
Hi ****. We are sorry for your experience. A property is only signed up with us, if you complete the sign up process on our website and provide your electronic signature authorizing us to proceed with the appeal. Once that is complete two things happen. First you receive an email with a verification code that verifies your email address and then prompts you to set up your account portal on our website. Second you receive an email confirming that the property is signed up for us to appeal.I have attempted to locate an account... read more
Ownwell got me a 25% reduction on my home! Saved me a good amount for the year! Highly recommend Ownwell. They have a great property owner portal to show the status updates on your property protest. Talk about transparency!!
Business response:
Thank you for your positive feedback! We are thrilled that we could save you money and that our owner portal was a great tool for you. We look forward to continuing to work with you!
Heard so many great things about Ownwell, and I am eager to see what they can do for my family's property. They have super helpful resources that provided better understanding of property taxes in comparison to similar properties in the neighborhood. Also, their savings estimate is a pretty cool tool and wildly accurate!
Originally, ****** claimed to be able to lower my property taxes. However, their review caused an increase of $780 in my property.
OwnWell review caused an increase in all 3 of my properties and had the audacity to bill me for $15.00!The cost of the tax increases was around $2000.00.
The bill reduction service is not good. They successfully reduced my internet bill from $83.42 (with tax) to $60.31 on 1/3/2025 billing statement. It included the $5 credit I had form signing up autopay. The next billing statement in Feb 2025 shows my new bill will be $65.34. The autopay credit was removed. I found out these information by calling Spectrum multiple times. ******** also told me that the new bill would be $60.31 which they offered another discount. There is no way I can see from the current bill. I see I would... read more
Business response:
We apologize for any disappointment caused by your experience and appreciate your feedback. We are committed to addressing any issues and improving our service so we appreciate your feedback regarding this part of our service.
I used Ownwell on several properties with good results. I sold one property and informed Ownwell. The property was then reduced to the price I sold it. Ownwell sent me a bill, which I disputed. This was their response."According to the terms of your Service Agreement, which you signed on May 3, 2024, the deadline to cancel your 2024 appeal was two months before the filing deadline for your county."So even though the property was sold to another individual I was billed and they denied my appeal.This is a catch that has cost m... read more
Business response:
Were sorry to hear that youre dissatisfied with our service. We strive to provide value to our customers, and we apologize if our service did not meet your expectations. We appreciate your feedback and will use it to improve our offerings. Thank you.
Good customer service and good follow up. I used them for tax year 2023 and they said me good amount
Frequently asked questions about Ownwell
How is Ownwell rated?
Ownwell has a 4.7 star rating with 4,041 reviews.
When is Ownwell open?
Ownwell is closed now. It will open at 8:00 a.m.
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