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Ownwell
- Finance
- Austin, TX
About this business
Location details
1703 W 5th St, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The bill reduction service is not good. They successfully reduced my internet bill from $83.42 (with tax) to $60.31 on 1/3/2025 billing statement. It included the $5 credit I had form signing up autopay. The next billing statement in Feb 2025 shows my new bill will be $65.34. The autopay credit was removed. I found out these information by calling Spectrum multiple times. ******** also told me that the new bill would be $60.31 which they offered another discount. There is no way I can see from the current bill. I see I would... read more
Business response:
We apologize for any disappointment caused by your experience and appreciate your feedback. We are committed to addressing any issues and improving our service so we appreciate your feedback regarding this part of our service.
I used Ownwell on several properties with good results. I sold one property and informed Ownwell. The property was then reduced to the price I sold it. Ownwell sent me a bill, which I disputed. This was their response."According to the terms of your Service Agreement, which you signed on May 3, 2024, the deadline to cancel your 2024 appeal was two months before the filing deadline for your county."So even though the property was sold to another individual I was billed and they denied my appeal.This is a catch that has cost m... read more
Business response:
Were sorry to hear that youre dissatisfied with our service. We strive to provide value to our customers, and we apologize if our service did not meet your expectations. We appreciate your feedback and will use it to improve our offerings. Thank you.
Good customer service and good follow up. I used them for tax year 2023 and they said me good amount
Excellent company!! Good communication!Great results!!! I would recommend this company!
I hired them (1st time working with them) to protest my property tax increase (*************) in April 2024. Did not hear anything for a few months. Then in June I was notified that a hearing would be scheduled & they would take care of everything. I called them in August to ask the ************* only told me we are still pending the hearing. It is now November & the status still shows pending hearing. Something is fishy so I call the county appraisal district directly to ask when my protest hearing is. I was very upset to f... read more
***. Sent bill for $1058 thru mail with my personal info: legal name, address, tax number, county. It was from Ownwell *********. After over hour, finally a person by phone could not determine why I owed money. I am a 100% disabled veteran who thought I didn't pay property taxes. They want $1058 from me. They have all my personal info.
Business response:
Hello Charlie, we strive to provide the best experience possible for every customer who uses our services. It sounds like we did not live up to expectations when handling your appeal this season.One thing to note is that we do not send invoices through the US postal service, all of our communication with our customers is through email. In our invoices we only provide the name of the property owner and the address of the property, along with a link to your account with your county so that you can verify the information we are... read more
I signed up and saw their "survey." See how complicated is to cancel your account immediately. They make it impossible. GIVE THIS B.S. OPERATION A BIG ZERO! It requires at least a 1 ******* advice? Throw their marketing survey and application in the trash!
Business response:
<p>Hello *******. We apologize for any disappointment caused by your experience and appreciate your feedback. Since we do not send appraisers to your home to evaluate it, the property survey in your portal is designed for you to help provide us with any information regarding your home that you feel would help us in our appeal of your home. We would welcome any feedback as to how we can make the property survey more user friendly.</p><p>As for canceling our service, you can pause auto-appeal in our portal, however when the de... read more
Ownwell is quick to respond to my emails. I was thoroughly satisfied with this firm saved me tax dollars and will use them next year. Great job Ownwell!
Business response:
Thank you for your positive feedback. We're thrilled to hear that you've enjoyed using our service. We appreciate your support.
I contracted with Ownwell about reducing a property valuation in ***********. They were successful in getting a small reduction and I paid the fee they charged. This year, they billed me again even though I never requested another reduction. They did send me what appeared to be a solicitation for continued work which I ignored. Now they have demanded payment because I did not read the fine print in the lengthy contract that stated I would be charged annually unless I specifically cancel the contract. It was clearly my fault ... read more
Business response:
<p>Were sorry to hear that youre dissatisfied with our service. We strive to provide value to our customers, and we apologize if our service did not meet your expectations. The recurring nature of our service agreement is why we begin sending emails in February to remind our customers that unless they cancel we will continue the appeal for the current year. We are sorry to hear that our emails did not make this clear to you.</p><p>We appreciate your feedback and will use it to improve our offerings. Thank you.</p>
Frequently asked questions about Ownwell
How is Ownwell rated?
Ownwell has a 4.7 star rating with 3,258 reviews.
When is Ownwell open?
Ownwell is closed now. It will open tomorrow at 8:00 a.m.
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