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Ownwell
- Finance
- Austin, TX
About this business
Location details
1703 W 5th St, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ownwell is a total scam. Stay away from them. If there were a legitimate business they would have no need to send out very deceptive letters to sucker home owners. Just like scamsters do.They do not put a return address. Instead they say "Travis County Deadline" making it appear like it is from the County. The precede the recipient's address with: "Concerning Your 2025 Property Tax Notice". Another attempt to con home owners and make it look legit.Ask yourself, do you really want to do any business with a shady company like ... read more
Business response:
Our marketing is in no way an attempt to mislead our customers into thinking that our mailer is from the Appraisal District. We do want them to be aware of their right to protest the value for their property and the deadline for them to do so if they choose. This is why our letters have the appraisal district the property is associated with and the filing deadline in bold print for them to be aware.
They seem to believe theyre entitled to do whatever they want with your property year after year after you sign the user agreement. They refused to withdraw a protest they had filed without my knowledge. ******** bad customer service experience.
Ownwell has operated as an absolute scam regarding my property! They were hired ONCE to protest taxes. We told them we were not going to have them do it the next year. We received a bill from Ownwell, they claimed OWNWELL had submitted a Homestead application on my property and were requesting payment. Ownwell ABSOLUTELY DID NOT FILE THE EXEMPTION! I filed it myself! Took weeks of arguing with them and back and forth, even after I sent them the proof that I had filed (emails to the county and hand filled out Homestead applic... read more
Business response:
We apologize for the experience you have had with us. Since it is the Texas property tax season we are experiencing higher than normal call and email volume. This is causing extended hold times and delay in our responding to emails.Since your property is valued each year by the appraisal district, our service is recurring since we recommend filing an appeal each year. This is why we send automated emails to remind our customers that this is happening and to give them the opportunity to cancel if they choose to do so. I can c... read more
Extremely difficult to cancel services. I emailed Ownwell last year asking them to cancel all future property tax appeals and delete my account. They only canceled for that year, then tried to sneak in another unsolicited appeal the following year without my consent. If you dont check your email regularly, youll be hit with a surprise bill.When I called, I was put on hold for a long time, and even then, it was a hassle to get my account fully deleted. Theres no easy way to cancel onlinethe option is usually greyed out, and t... read more
Business response:
We are very sorry for your experience. When you canceled in 2024 we should have verified with you if you only wanted that year's appeals canceled or future years as well. The deadline to cancel with Ownwell is 2 months before the filing deadline of May 15th, which is why the option to cancel in your account portal is greyed out after March 15.At this time we are exeperiencing higher than normal call volume, so we apologize for the delay you experienced in getting this resolved for 2025 moving forward. Our intention is to pro... read more
I heard of this company. Started the process to just see what options they offer, services, etc. Next thing i know wheels are moving. I cannot cancel. I was never asked to approve or ensure i wanted to allow this. I did this less then 24 hours ago and it seems i cannot cancel, their support email is not a functioning email address. Cannot reach support. Seems like a scam.
Business response:
Hi ****. We are sorry for your experience. A property is only signed up with us, if you complete the sign up process on our website and provide your electronic signature authorizing us to proceed with the appeal. Once that is complete two things happen. First you receive an email with a verification code that verifies your email address and then prompts you to set up your account portal on our website. Second you receive an email confirming that the property is signed up for us to appeal.I have attempted to locate an account... read more
Ownwell got me a 25% reduction on my home! Saved me a good amount for the year! Highly recommend Ownwell. They have a great property owner portal to show the status updates on your property protest. Talk about transparency!!
Business response:
Thank you for your positive feedback! We are thrilled that we could save you money and that our owner portal was a great tool for you. We look forward to continuing to work with you!
Heard so many great things about Ownwell, and I am eager to see what they can do for my family's property. They have super helpful resources that provided better understanding of property taxes in comparison to similar properties in the neighborhood. Also, their savings estimate is a pretty cool tool and wildly accurate!
Originally, ****** claimed to be able to lower my property taxes. However, their review caused an increase of $780 in my property.
OwnWell review caused an increase in all 3 of my properties and had the audacity to bill me for $15.00!The cost of the tax increases was around $2000.00.
Frequently asked questions about Ownwell
How is Ownwell rated?
Ownwell has a 4.7 star rating with 3,258 reviews.
When is Ownwell open?
Ownwell is closed now. It will open tomorrow at 8:00 a.m.
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