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Ownwell
- Finance
- Austin, TX
About this business
Location details
1703 W 5th St, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I Could give this company a 0 I would. Not only did they waste way too many months of my life, claiming that they were still working on my claim, but then they just sent me an email stating that the tax assessors office claims that everything is fair that they are charging so therefore, ownwell is claiming that there is nothing more that they can do. Because you know, I guess if this COUNTY says that its fair then it must be. My COUNTY is charging me over $4000 in school fees for children I dont have nor have I ever had! ... read more
Business response:
<p>Hello *******, we strive to provide the best experience possible for every customer who uses our services. It sounds like we did not live up to expectations when handling your appeal this season.</p><p>I have tried to find an account using the email address provided here, but have been unable to. We do all we can to make the appeal process as smooth and quick as possible, however, the length of the process is determined by how quickly the Central Appraisal District schedules a hearing for us to present our case. We presen... read more
This company is excellent!! Recommend to anyone looking to lower their tax bill. As long as you provide everything they request to get the job done correctly, its a smooth and easy process.
Business response:
Thank you for your kind words. We truly appreciate your support and for trusting us with appealing your property taxes.
This is my first year of owning this house. Got appraisal value of 30K more than my purchase price. Ownwell submitted my closing documents and got the appraisal revised to the closing price. I saved 595$ and I have to pay them 149$. I hoped ownwell does more than ******* neighbors saved the same amount by filing themselves.I own another home in *************. I filed a protest myself on that property and got my price revised by 25K. My neighbor who used ownwell hadnt got any appraisal reduction.
Business response:
<p>Were sorry to hear that youre dissatisfied with our service. We strive to provide value to our customers, and we apologize if our service did not meet your expectations. Regarding your home that was just purchased, if the property was an open market sale then your county's appraisal district will also have a record of this sale. This means that in an appeal the appraisal district and their appraisal review board will consider the purchase price of the property as the Market Value and will not be willing to go lower. We un... read more
I used your company for my 2023 tax bill. Not currently happy. On 1/18/2024 I talked to ************** at your firm. I explained that the square footage for our home, on our 2023 property tax bill, was slightly higher than what my wife and I belived it to be. She asked me to send her a portion of the building plans that indicated the correct square footage, which I did. She said she would attempt to get it corrected at the Travis County ********* and it may result in a tax refund to us. I never heard back from her; however, ... read more
Business response:
<p>Hello *******,were disappointed to hear that your experience with our services was less than stellar. I do see that we have filed a correction with the ****** Central Appraisal District to attempt to get the square footage of your property corrected beginning with the 2023 tax year. At this time we are waiting for that hearing to be scheduled. We should have kept you more updated on the status of this correction and we apologize that we did not. </p><p>Part of our Service Agreement signed by you states that it will remain... read more
First year that I use their services, neat, easy and convenient ????
Business response:
Thank you for your kind words. We truly appreciate your support and for trusting us with appealing your property taxes. We look forward to continuing to work with you.
Will not use the service, nor recommend to others. Just do it yourself, ownwell will not save your money at all. No grater representation than yourself. They just **** your saving, and trying to be your hero.Wake up for the truth.
Business response:
Hello Jun, we strive to provide the best experience possible for every customer who uses our services. It sounds like we did not live up to expectations when handling your appeal this season. I have attempted to find an account using your email address and cannot. We’d love the opportunity to see if we can make things right.Could you please reach out to one of our customer care specialists at Hello@Ownwell.com or give us a call at 512-886-2282.
Two years in a row, easy effective process. Paying 25% of the reduction, which happened both years, is a no brainer. Filing the appeal on my own would require a lot more time and effort on my part. Great service, thanks.*******
Business response:
Thank you for your kind words. We truly appreciate your support and for trusting us with appealing your property taxes.
I used the service of ownwell, *** 2 years ago. I paid for there service. Last year I declined their service. I received a Invoice stating I owed them $107.86 for service not rendered. I have been trying to reach them to resolved this matter. I have called the # in ****** office without any luck. I have been informed that a late charge will be attached to this bill if I don't pay. I have a great credit rating that I don't want to change. That why I been trying to contact the Ownwell ************* Please let me know what, whe... read more
Business response:
Hi ***. I am sorry to hear that you have been unavailable to contact us. I am going to reach out to you privately through email or you can call our customer service line, ************ Monday - Friday from 8 am - 7 pm CST. You can also contact us by email at ******************************
Awesome, simple, easy to use and they do provide results. Plus I only paid once they actually successfully reduced my property tax. I recommend them to friends/family.
Business response:
Thank you for your kind words. We truly appreciate your support and for trusting us with appealing your property taxes.
Frequently asked questions about Ownwell
How is Ownwell rated?
Ownwell has a 4.7 star rating with 3,258 reviews.
When is Ownwell open?
Ownwell is closed now. It will open tomorrow at 8:00 a.m.
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