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Opes Advisors
- Mortgage Brokers
- Eugene, OR
About this business
As a direct-lender mortgage bank with "in-house" underwriting, I strive to help families and investors achieve their residential and investment real estate goals. My knowledge and expertise enables me to structure mortgages in ways that ensure that the financing is in alignment with the client's overall financial goals. I bring a personal approach to the loan process and keep my clients informed at every step. I offer excellent communication and attention to detail, and thus closely involved throughout the loan process to en... read more
Location details
4710 Village Plaza Loop #130, Ste 210, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
March 16th, 2019, mailed first of two insurance claim checks for their endorsement only. Paid $50 for overnight shipping, 25 to them and 25 for them to overnight it back. One of few mortgage companies that requires their endorsement be on homeowners claim checks under 10,000 dollars. Called 5 times, gave some lame excuse about why they couldn't use the overnight envelope with fedex i sent them and they "sent it back via USPS" its now May 2nd and still no check. The joke is on these guys, I sold the house, they are no longer ... read more
Flagstar bought my mortgage Oct 2018. My Nov, Dec and Jan payments were processed correctly; that is, extra amounts were applied to "principle only" as clearly written on my checks. Then Feb, Mar, and Apr 2019, they applied a portion of the extra money to interest/escrow. I admit I should have paid attention to my statement breakdown earlier. Their explanation was that the computer sees any extra amount as a future payment. The remedy is to back out three months' payments and post them again which takes at least two weeks. T... read more
First off i would like to start by saying that my mortgage was sold to Flagstar. I had no control over the matter like many others. the HELL started shortly after with flagstar claiming that i had no property insurance. my other mortgage company cenlar had my insurace info. some how when my mortgage got transferred i lost insurance??? ( excuse they gave). from there it gets worse. instead of their team trying to call cenlar or call me or call anybody they fraudulently took money out of my escrow and bought me insurance. and ... read more
Absolute worst customer service I've ever received from not just any bank, but any company I've ever dealt with. I was one of the unlucky Wells Fargo customers that had a loan account transferred to Flagstar. I've had to call in at least ten times since this transfer took place in November because they couldn't seem to post my payments even though I was signed up for auto-debit. They claimed they were behind because of the number of accounts transferred from Wells Fargo. This continued for about 4 months while I continued to... read more
At all cost you should avoid a mortgage with Flagstar Bank. We've recently had a loss/insurance claim and they've been incompetent at every opportunity; they gave reassurances about their process and what they are going to do but consistently and continually failed to do so. We have no choice since our previous mortgage servicing company sold the servicing to Flagstar Bank.
This place should be investigated and we cannot get out soon enough. I am beyond mad at myself for not immediately switching when there were incentives to do so. Complete bold-face liars who do nothing but give you the run around. Lie about trying to return your phone calls..."we tried to call but it just rang and rang"....uhhh, its a cell phone, dude. Lie about payments not being due...told no December payments would be charged because NO ONE HAD ANY WAY OF ACCESSING OR PAYING THEM, then turn around and refuse to auto-draft... read more
They mistakenly put 2 mortgage payments into an escrow account without telling us. When we discovered the problem, they refused to apply the payments to the correct payment date resulting in increased interest payments on the loan. Do not use Flagstar Bank
I wish I had a choice in using this bank, but unfortunately my mortgage was sold to them so I have no choice in the matter. I have financed over six homes in my lifetime and NEVER have I had such a horrible experience with a bank as I have had with Flagstar. To sum it all up, their customer service theory is to just give you the run around or leave you on hold so that you can't address the financial error they have made and you're forced to pay more than what you owe because if you don't pay it they'll hit your credit. So wh... read more
Run as fast as you can from this bank!!!!! This is not a bank I want to do business with!! I would like to give it zero stars!
Frequently asked questions about Opes Advisors
How is Opes Advisors rated?
Opes Advisors has a 1.3 star rating with 97 reviews.
When is Opes Advisors open?
Opes Advisors is open now. It will close at 5:00 p.m.
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