Opes Advisors

Nicolette A 

on BBB

5 years ago

Flagstar is ridiculous! Everytime I call they have to transfer me several times. The HELOC department knows nothing about the banking side. They gave me a HELOC and failed to tell me I have to have a checking account in order to access the HELOC. After setting up the account they closed it after 90 days because it as at a $0 balance. No one told me the conditions of the account, no one let me know it was being closed. Now I have no way to access my HELOC. I made 6 payments to my HELOC in a month. The reversed all the payment... read more

david v 

on BBB

5 years ago

I wouldn't give this company 1/2 a star. Like many of you, I had a good mortgage provider. In all the years owning my house, I have never paid late fees like I have to FlagShart! No proper communication from this business. Get out while you can and avoid getting a loan from this bank. Surprised to see this BBB rating. Another provider can't come soon enough. 

Richard Z. 

on BBB

5 years ago

Terrible Bank with terrible customer care. Only interest is the banks holding your money. 

Elizabeth R 

on BBB

5 years ago

One star is to nice for this company. They bought out our loan and jacked up the escrow amount without any notice. Then they sent us a message saying we had to send the difference immediately. We always pay extra towards our principle but was later informed they hold any extra until it is a full payment. That means they are collecting interest from us and from the bank. When they found out we were going to refinance with someone else they were all about calling us to try and get us to stay with them. They are charging us a s... read more

Paul 

on BBB

5 years ago

I had a perfectly good mortgage with another provider. And a great credit score. Flagstar took over my mortgage (obviously, I had no choice). But their website is a joke and I literally have had no success setting up autopay on it. They cant explain it. On top of that, they keep hitting me up for odd charges and not crediting my account properly...and I have now paid MORE than my monthly mortgage should be. Of course, they are hitting me with late notices. They aren't allowed to charge late fees or interest or report it agai... read more

Denise S 

on BBB

5 years ago

I have never seen such poor business practices. A year and over 40 hours on the phone in an attempt to receive funds from an insurance claim. Documents continually "not received" or archived and unable to locate. You can not get a supervisor on the phone when working with Loss Draft and Customer Service sends you to ask for a Supervisor in Loss Draft. One department approves the funds release, and the next department denies based on the exact same documents the first group had to approve with. You are sent back to the first ... read more

Cody 

on BBB

5 years ago

While attempting to get my house fixed due to wind damage i had to deal with their Loss department and after sending all of the appropriate paperwork to close the claim i was told that i went over a specific ammount according to the paperwork i sent and that the paperwork was also incorrect. I had to have my insurance company call them to confirm i sent the correct paperwork, it took several hours before they would admit that they misread the documents before they again tried to claim that they needed the correct paperwork a... read more

chris c 

on BBB

5 years ago

Customer service is a joke and their communication is even worse. Gotta love these corporate companies with nothing but automated lines and customer service reps who read from a script. If I could give zero stars I would!!!! 

mark b 

on BBB

5 years ago

We have owned more than 10 homes around the country. Flagstar is acting like a used car dealer on the southside of Atlanta. Pure bate and switch tactics.