Opes Advisors

Andrew G 

on BBB

5 years ago

I agree with Bubba, the customer service is a joke. I was almost part of the Wells Fargo to Flagstar merger. I was also a victim of the 2018 flooding in Wisconsin. Needless to say I did not realize until 3 days prior to the merger that my accounts with Wells Fargo were going to be sent to Flagstar bank. In order to prevent this, I drove to my local Wells Fargo, paid off all my debts, and closed ALL of my accounts, then opened new Wells Fargo accounts in the state I currently live in. About 1 month later, I start getting bill... read more

Andrew G 

on BBB

5 years ago

I agree with Bubba, the customer service is a joke. I was almost part of the Wells Fargo to Flagstar merger. I was also a victim of the 2018 flooding in Wisconsin. Needless to say I did not realize until 3 days prior to the merger that my accounts with Wells Fargo were going to be sent to Flagstar bank. In order to prevent this, I drove to my local Wells Fargo, paid off all my debts, and closed ALL of my accounts, then opened new Wells Fargo accounts in the state I currently live in. About 1 month later, I start getting bill... read more

Nancy J 

on BBB

5 years ago

This is the worst bank. Ever! My mortgage was transferred to this company with an inflated escrow amount. I reached out to them (Caliber Home Loans) and they told me to notify Flagstar. I did that and was asked to send proof that the escrow amount was estimated wrong. I sent my last tax information (which they already had) but they refused to adjust it. On yesterday, I called and told them I sent the amount that my payment should be and the nasty woman on the other end, response was "They're not taking anything but the full ... read more

Nancy J 

on BBB

5 years ago

This is the worst bank. Ever! My mortgage was transferred to this company with an inflated escrow amount. I reached out to them (Caliber Home Loans) and they told me to notify Flagstar. I did that and was asked to send proof that the escrow amount was estimated wrong. I sent my last tax information (which they already had) but they refused to adjust it. On yesterday, I called and told them I sent the amount that my payment should be and the nasty woman on the other end, response was "They're not taking anything but the full ... read more

Bubba 

on BBB

5 years ago

Flagstar Bank not only paid property taxes on our home, but paid on another property we own that they do not have economic interest in nor do you hold escrow. This created an escrow shortage on our account and sent our payments higher. They had no right to release the funds for property taxes on the other property. We had already paid those property taxes too. We are asking that they correct their grievous error. This is a violation of escrow law. We called them and they do not care and could not provide a reason for the vio... read more

Bubba 

on BBB

5 years ago

Flagstar Bank not only paid property taxes on our home, but paid on another property we own that they do not have economic interest in nor do you hold escrow. This created an escrow shortage on our account and sent our payments higher. They had no right to release the funds for property taxes on the other property. We had already paid those property taxes too. We are asking that they correct their grievous error. This is a violation of escrow law. We called them and they do not care and could not provide a reason for the vio... read more

Renee H 

on BBB

5 years ago

I feel sorry for anyone who has to deal with this so called bank! It took me 3 months to get an actual human on the phone. When I finally did the real horror started. You never get to speak to the same person regarding your situation, so it's like starting all over each and every time. They do not return phone calls, do not give you all the information you need at one time. I was trying to do a mortgage modification and every couple of days they added a new piece of paperwork they needed. I finally resorted to asking to spea... read more

Renee H 

on BBB

5 years ago

I feel sorry for anyone who has to deal with this so called bank! It took me 3 months to get an actual human on the phone. When I finally did the real horror started. You never get to speak to the same person regarding your situation, so it's like starting all over each and every time. They do not return phone calls, do not give you all the information you need at one time. I was trying to do a mortgage modification and every couple of days they added a new piece of paperwork they needed. I finally resorted to asking to spea... read more

ramy a 

on BBB

5 years ago

After working with R M agent for a week and kept asking me for all these Tax forms and printing and signing papers which cost a lot of time and money on FedEx!! After a week of sending papers and printing and signing papers, he told me that my house is multi-unit and they cant do it. the agent wasn't paying attention to me or didn't even read the documents I sent or he doesn't have experience with it but both scenarios look very bad. avoid working with this company as they will waste your time and money for nothing. Stay awa... read more