OneMain Financial

Rossy H 

on BBB

2 years ago

Very attentive, willing to help and go the extra mile! 

Jeff G 

on BBB

2 years ago

Employee wasn't honest, refinanced my car under my nose was only supposed to pay my car off. They offered me $11,000, once I was approved they asked what I was going to do with the funds and I said to pay off my car. They offered to handle that for me but instead of paying it off they refinance it without my permission and knowing. We didn't discuss anything regarding refinance, I had automatic payments and was paying them $500 plus for over a year. I only found out when the va messed up my pay and the automatic payment didn... read more

Sara D 

on BBB

2 years ago

I was working with a branch in **** *********, FL, I had submitted everything they asked for, more than once and every time I would call for an update I would either leave a message and not hear back from anyone or their computer system was down and they couldn't help me, then the hurricane came and their office got hit with power outages and who knows what other kinds of damages and I, too, had extensive damage to my home and was without power & water for weeks. I attempted to call the ******** office to see if they had acc... read more

Renee C 

on BBB

2 years ago

Easy, fast and friendly process! We couldn't be happier with the whole application and customer service (******* Maine office) 

Alisshia A 

on BBB

2 years ago

Only gave a one star cause isn't an option for none or negative. My original loan was bought out by One Main. They have the worst customer service in the world. In my opinion are predatory lenders. God forbid your late on your payment. Calling from 8 in the morning till 9:15 at night. 6 to 7 times a day even if you answer and tell them what's going on. I'm refinancing my house to pay them off and get rid of them. 

Jeff B 

on BBB

2 years ago

I got a payoff monday for my car i was selling and all of a sudden by wednesday it went up about $200.00? I read that onemain financial helps people with bad or fair credit? I don't know about this statement, because in 2 days my payoff went up $200 dollars? I believe i had 2 loans with this company and never have i missed a payment or been late. I left another review on another website and onemain financial asked me for some information to resolve this issue. I never heard back from them? 

Kelly M 

on BBB

2 years ago

Not legit. Went through the entire application process, they did a hard pull of my credit...and made me some "offers" which only included dollar amounts. No interest rates, no terms, no monthly payment amount. That's illegal and shady. Super weird. When I spoke with them about it, they urged me to submit all of my personal documentation, paystubs, etc. I asked when I would find out the term, interest rate, payment since they pulled my credit. They said they do that at closing? I would never go close a loan without knowing th... read more

Logan L 

on BBB

2 years ago

No reason an automated system should take 30 days to send the rejection letter explaining the reason why you were rejected. I called up to cancel the loan because I found a better APR elsewhere. Now I can't get that loan because of this company holding information hostage. 

Roger B 

on BBB

2 years ago

The rates are outrageously high. Even if you pay off very early, you get stuck with an up front 6% fee and a huge chunk of interest. I have been waiting over 10 weeks to have my title returned. I paid the loan off Aug 3, 2022, and OneMain just notified DMV on Oct 11, 2022, to release my title. I'm looking at 13 to 14 weeks to get my title back. OneMain blamed technology.