This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
OneMain Financial
- Financial Services
- Kansas City, MO
About this business
OneMain Financial provides personal loans with one-on-one, local service at branches nationwide.
Location details
7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been a customer for eight years. Was spoke down to by a branch manager for asking if something could be done in order to see if I qualify but I would be able to provide the documents at a later date.
Business response:
Hi John. We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SG
Predatory business practice. Umil is only willing to push a loan forward if you are unable to understand him and will not explain how the loan process works. I was told that would receive a loan for 14 thousand. After the paperwork was finished was informed that I would only receive about 3 thousand. Very rude and derogatory customer service. Treated myself and my wife in a condescending manner when we called to ask about some of the details of the loan.
Business response:
Isac, We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SG
Terrible customer relations..abusive and degrading language leveled toward a customer, no corporate way to complain about negative incidents. will not return phone calls or messages, even when they are i regard to serious matters involving customers. Promises by customer service representatives to call you back are also not fulfilled. Just a overall feeling from the company that they care about your money not you.
Business response:
Kenneth, We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SG
Awesome experience..very friendly and quick service..was in a financial bind and they were right on time
Business response:
Hi Doris! We love hearing about your experience. Thank you for the feedback. We're in your corner. -SG
Sometimes you find yourself in a tough spot with unforeseen circumstances. This company was super nice, helpful and if you find yourself in a spot like that I would highly recommend them.
Business response:
Hi Chris! Thank you for your feedback! We appreciate your support. We're in your corner. -SG
Misleading information. Pre-approval for certain amounts given and will only continue with approval for the max amount. Resulting in decline in approval of any amount.
Business response:
Jessica, We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -SG
Process was very quick and convenient. Took less that 48 hours to receive Credit requested Associate very professional and helpful. Thank You
Business response:
Hi Angelia! Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. We're in your corner. -SG
Professional, friendly, and timely service. It was a pleasure to work with the whole office. They were great. Thank you. Really helped us out.
Business response:
Hello Sharondesnise! Thank you for your feedback! We appreciate your support and we're in your corner. -SG
This was my second loan with Onemain. Jennifer was very helpful and professional the entire time. I would definitely recommend using Onemain to friends and family members.
Business response:
Hi Jonathan! Thank you for your feedback! We appreciate your support. We're in your corner. -SG
Frequently asked questions about OneMain Financial
How is OneMain Financial rated?
OneMain Financial has a 3.4 star rating with 1,507 reviews.
When is OneMain Financial open?
OneMain Financial is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com