OneMain Financial

Sean G 

on BBB

2 years ago

Fell into hardship tried to workout new payments with one main and they refused to budge when it came to changing my payments. I have not been able to make my payments and found out today 08/30/22 that someone from One Main Financial showed up on the door step of an old address of mine. I attempted to pay what I could afford and they didn't want to help In anyway and now they are showing up At my old house. 

Robin R 

on BBB

2 years ago

I love being able to do everything on line. I was a ble to refinance my current car line and upload everything needed. It was totally easy. OneMain has helped me more than once when issues arose. I appreciate them always being there to help. 

Rhonda S 

on BBB

2 years ago

HORRIBLE.....I can't even begin to express how disgusted I am with OMF. My husband lost his job due to ************ and then COVID etc. I never thought I would be in a position of having to voluntarily surrender our vehicle, but we had no other choice. I surrendered it, signed their documentation. I took the OMF gal out to the vehicle in the parking lot, so she knew where it was and gave her the keys. The vehicle never got picked up by OMF and was deemed an abandoned vehicle and was towed by a local tow company to their stor... read more

Loretta W 

on BBB

2 years ago

Excellent customer service! Would highly recommend to anyone looking for a loan! 

Michele H 

on BBB

2 years ago

Absolutely wonderful experience, professional, timely and will continue to spread the info re One Main Financial as THE place for economic aid, particulalarly in these oppressive times.. My agent, is an excellent representation of the One Main Financial Org. I can't speak highly enough re Sean. ** ***** This man has been a God send for me and my mom. Thank you. 8/23/22, Michele ** **** 

Charles W 

on BBB

2 years ago

I always use one main financial for all my needs , I would never go anywhere else . This time I went to the Ashtabula office and was treated great by Melanie ******** she was a tremendous help to me. Everyone at that office is very helpful and very good to customers I highly recommend them . 

Christine S 

on BBB

2 years ago

Horrible, horrible, horrible. After consistently making payments for years on my loan, OneMain offered me a Covid loan modification after losing my job towards the end of 2020 and reduced my payments for three months. OneMain extended me and set up new scheduled ACH payments for 2021, while cancelling scheduled payments at the old amount. Then, after accepting my new payments for 6 months, with no indication there was a problem, they cancelled the remaining ACH payments. They finally restored my ACH scheduled payments three ... read more

Kenneth R 

on BBB

2 years ago

Excellent and professional staff. Very simple process and the staff was outstanding 

Antoine M 

on BBB

2 years ago

I was approve for a loan August 11, Regina suppose to mail off the pay off for my truck August 12th. My truck finance company call me August 22 stating my payment is late. The loan agent Regina said she mail the check overnight via Fed Ex on August 12. Fed Ex tracking said the check is still with the sender and advise me to contact the sender. I call Regina and Becky they told me they sent the check to the address Ion the pay off letter via Fed Ex. I reported my complant to One Main customer service department. The customer ... read more