OneMain Financial

Randell T 

on BBB

2 years ago

I have been getting pestered by Onemain for over 1 year. So I was at a point where I needed to get some funds to tide me over until my Heloc loan in January 2023. I supplied them with bank information, documents and ID etc.. Received a call saying I was qualitied for $8600. They asked that I send further documentation and did two "Hard Pulls" on my credit. I supplied them with my most recent tax returns-2020, bank statements for 6 months, brokerage account information etc. Then they asked that I prove that my 2021 tax return... read more

Travis B 

on BBB

2 years ago

Probably the worse professional atmosphere I've ever been in. It took 3-4 days to get approved for the loan, having to submit more and more information that should've been done on the initial application. I go into the office to close on my loan, because that's what I was told. I had sent over, what I thought were the final documents earlier. I walk in and they put me in a office/room in the front. They tell me they will be with me in a minute. I'm in there for ten minutes and all I hear is laughing and joking around. It's o... read more

Mandy S 

on BBB

2 years ago

I just had a lady, Shanley, from this company call, and request an employment verification on one of my employees. She then asked to speak to him. Turns out, she was purely calling for collection purposes but went through the HR department, under false pretenses to get a hold of my employee. I understand someone owing money and trying to collect but do not call a business and lie to gain information on someone you gave a loan to. Extremely unprofessional and I am not happy about being deceived to gain information or access t... read more

Truc N 

on BBB

2 years ago

This organization is truly a blessing to work with. They are courteous, great services in timely manner. Strong recommended to anyone. I would certainly be a long time customer... 

Cynthia P 

on BBB

2 years ago

Great customer service, very professional, wonderful people skills, very straightforward process. 

Patrick L 

on BBB

2 years ago

Their process is great and they work well with the customer 

Lenore W 

on BBB

2 years ago

If I could give them 0 stars I would. I called the 1-800 number to get the payoff amount, on June 29 I was told the payoff amount was $161.17 and I would receive paperwork in the mail showing the account was paid in full. I never received the paperwork so I checked online to see if I had a $0 balance. The balance was still the same. When I called on 15 Aug 2022, inquiring about the paperwork I was told that payoff amount was for June 29 and they received the payment June 30. Which is crazy because I paid with my debit card. ... read more

Shaharra D 

on BBB

2 years ago

This was my second time using this company and once again the process and the customer service I received from my local Danville office was outstanding. 

Iona J 

on BBB

2 years ago

The service rendered by One Main was outstanding. They understood my concerns and was very helpful. They were very professional and experienced. I will definitely refer their services to anyone that I know in need of assistance financially.